ڊسمبر 4، 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses بايوميٽرڪ جي تصديق that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

ونڊوز هيلو فنگر پرنٽ لاءِ فيڪسس ڪم نه ڪري رهيا آهن Windows 10

  1. دستي طور تي تازه ڪاريون انسٽال ڪريو.
  2. هلايو هارڊويئر ۽ ڊوائيسز جو مسئلو حل ڪرڻ وارو.
  3. فنگر پرنٽ ۽ منهن جي سڃاڻپ جا اختيار ري سيٽ ڪريو.
  4. گروپ پاليسي ايڊيٽر ۾ بايوميٽرڪس کي فعال ڪريو.
  5. ونڊوز هيلو گروپ پاليسي سيٽنگون تبديل ڪريو.
  6. سسٽم ڊرائيورز کي اپڊيٽ ڪريو.
  7. ونڊوز ري سيٽ ڪريو.
  8. فاسٽ شروع ڪريو بند ڪريو.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to سيٽنگون> اپ ڊيٽ ۽ سيڪيورٽي> ونڊوز اپ ڊيٽ
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • ڪلڪ ڪيو شروع ڪريو> سيٽنگون> تازه ڪاري ۽ حفاظت> مسئلو حل ڪريو.

Reset Fingerprint & Facial Recognition Options

  • ڪلڪ ڪيو شروع ڪريو> سيٽنگون> اڪائونٽس.
  • تي ڪلڪ ڪريو Sign-in options.
  • مان ڳولا ڪريو منهن Recognition or فنگر پرنٽنگ options, and click on the فنگر پرنٽنگ اختيار.
  • منتخب ڪريو هٽايو, and do the same for منهن Recognition.
  • اڳيون، ڪلڪ ڪريو شروع ڪريو and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • قسم گرڊٽ ڳولي دٻي ۾ ۽ ڪلڪ ڪريو گروپ پاليسي ۾ تبديلي آڻيو.
  • ڪلڪ ڪيو ڪمپيوٽر جي ٺاھ جوڙ> انتظامي نموني.
  • ڪلڪ ڪريو Windows اجزاء.
  • ڪلڪ ڪريو بايوٽرڪڪس in the right pane and check whether all its settings are configured. 
  • If they show ٺاھي نه وئي, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select فعال ۽ پوء ڪلڪ ڪريو لاڳو ڪريو> ٺيڪ آهي.
  • ڪلڪ ڪريو Allow user to login using biometrics ۽ چونڊيو فعال. 
  • ڪلڪ ڪيو لاڳو ڪريو> ٺيڪ آهي.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • صحيح ڪلڪ ڪريو شروع ڪريو> هلائي. قسم گرڊٽ ۽ پريس ڪريو شامل ڪريو. 
  • ڪلڪ ڪيو ڪمپيوٽر جي ٺاھ جوڙ> انتظامي نموني.
  • اڳيون، ڊبل ڪلڪ ڪريو Windows اجزاء.
  • ڪلڪ ڪريو بايوٽرڪڪس.
  • ڪلڪ ڪريو چہرے جا خاصيتون.
  • صحيح ڪلڪ ڪريو Configure enhanced anti-spoofing ۽ چونڊيو تبديلي آڻيو.
  • ناھي Configure enhanced anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking شروع ڪريو> ڊوائيس مئنيجر.
  • Find the relevant drivers under بايوميٽرڪ ڊوائيسز, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • صحيح ڪلڪ ڪريو ۽ چونڊيو هارڊويئر تبديلين لاء اسڪين and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking بايوميٽرڪ ڊوائيسز ۽ چونڊيو پوئتي ڊرائيور رول in the properties section. 
  • ڪلڪ ڪيو OK هڪ دفعو اهو ٿي چڪو آهي.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC ۽ ڪلڪ ڪريو شروع ڪريو.

نوٽ: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • ڪلڪ ڪيو Start > Settings > System > Power & Sleep
  • ڪلڪ ڪيو اضافي پاور سيٽنگون.
  • اڳيون، ڪلڪ ڪريو Choose what Power button does.
  • ڪلڪ ڪيو Change Settings that are unavailable ۽ چيڪ ڪريو فاسٽ شروعاتي box if it’s selected, and click تبديليون محفوظ ڪريو.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • ڪلڪ ڪيو سيٽنگون> تازه ڪاري ۽ سيڪيورٽي> ونڊوز تازه ڪاريون.
  • وڃو ڏسو اپ ڊيٽ جي تاريخ.
  • هن ڪلڪ ڪريو اپڊيٽات کي انسٽال ڪريو ڪڙي.
  • A new screen will open showing the انسٽال ٿيل تازه ڪاريون. Right-click each and select Uninstall. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • سرچ باڪس ۾ ، ٽائپ ڪريو سائن ان ڪريو ۽ داخل ڪريو پريس کولڻ لاءِ اڪائونٽ پروجيڪٽ. 
  • وڃو Sign-in options ۽ ڪلڪ ڪريو سيٽ اپ ڪريو هيٺ ونڊوز هيلو فنگر پرنٽ سيڪشن.
  • ڪلڪ ڪيو شروع ڪريو and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • ڪلڪ ڪيو شروع ڪريو> سيٽنگون> ايپس، ۾ ايپس ۽ خاصيتون. 
  • Find your fingerprint reader and click on it. Click Uninstall ۽ عمل جي تصديق ڪيو.
  • صحيح ڪلڪ ڪريو شروع ڪريو> ڊوائيس مئنيجر ۽ و expandايو بايوميٽرڪ ڊوائيسز درجه بندي.
  • Find your fingerprint reader, right-click, then select Uninstall device, ۽ عمل جي تصديق ڪيو.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the USB روٽ ھب.
  • ڪلڪ ڪريو USB روٽ ھب کولڻ ملڪيت. 
  • ان جي چيڪ ڪريو ڪمپيوٽر کي بند ڪرڻ لاء هي ڊوائيس پاور کي بچائڻ لاء option box under the پاور انتظام tab. Repeat for all USB Root Hub entries.

سسٽم فائلن جي مرمت ڪريو

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • قسم سي ايم ڊي سرچ باڪس ۾ ۽ چونڊيو Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type ايس سي سي / اسڪانو and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • صحيح ڪلڪ ڪريو شروع ڪريو> هلائي ۽ قسم services.msc Press Enter to open the Services window and search for the سندي مئنيجر سروس.
  • ھن کي ڪلڪ ڪريو تصديق وارو مئنيجر Service to open the ملڪيت window and go to سروس اسٽيٽس.
  • ڪلڪ ڪيو رکو، ۽ پوء ڪلڪ ڪريو شروع button again to restart the service. 
  • ڪلڪ ڪيو لاڳو ڪريو> ٺيڪ and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.