Mati 4, 2022

Fa'asa'o le Microsoft Teams Vitio Vala'au Le'o galue

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Fa'asa'o le Microsoft Teams Vitio Vala'au Le'o galue

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Faiga Faagaioiga ua tuai.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Faʻafitauli masani

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to toso the web camera from the USB port, toe toe fai your computer, and toe palaka it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Tapuni Talosaga Fa'amatalaga

Metotia 1: Ta'avale Meafaigaluega ma Masini Fa'afitauli

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Failautusi Windows + R ki faatasi e faalauiloa le momoʻe pusa talatalanoa.

2. Ituaiga msdt.exe -id MeafaitinoDiagnostic ma lave ulu.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Ona, kiliki i luga sosoo ai.

Ona, kiliki i le Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Faaaoga lenei mea saʻo and follow the on-screen instructions. Then, toe amata lau masini.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Katia le fofo i luga o le ata lenei.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Ta i le Key Windows. Ituaiga Microsoft Teams ma tatala ai.

Hit the Windows key. Type Microsoft Teams and launch it

2. Kiliki i le faʻailoga e tolu-togitogi i tafatafa o lau Ata talaaga otooto in Teams.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Suʻe i le masini tab in the left pane and scroll down the right screen.

4. O lenei, i le mea puʻeata menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Ona, filifili lea o le mea puʻeata you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Faitau foi: How to Change Microsoft Teams Profile Avatar

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Tuʻua au ma fa'alauiloa galuega Pule e ala i le faʻaulu Ctrl + Shift + Esc ki i le taimi e tasi.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. I le faiga tab, filifili le Microsoft Teams programs that are running in the background and select Faauma Task.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Ona, ta lea o le Key Windows ma le ituaiga %appdata%MicrosoftTeams i le nofoaga suʻesuʻe.

4. Kiliki tatala pei ona faʻaalia.

Open Teams Roaming folder

5. Nei, filifili all the files and folders within the folder and select the aveese filifiliga.

Now, select all the files and folders within the folder and select the Delete option.

6. Toe toe fai your Windows 10 PC.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Ituaiga Pule Faʻatonu i le Windows 10 su'esu'e lisi ma tatala.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Ia, kiliki-lua mea pueata ia faalauteleina.

expand the Cameras section by double-clicking on it

3. Ona, kiliki-matau i luga o le camera device (HP TrueVision HD, for example) and select the Lave le masini filifiliga e pei ona faʻaalia.

Manatua: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Fa'amaonia le fa'atonuga i le kiliki i luga ioe.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Manatua: Make sure you re-enable the default camera adapter again after fixing the issue.

Faitau foi: Fa'afefea ona fa'agaoioi pe fa'agata Microsoft Teams Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Tiliki le pupuni ki. Ituaiga Chrome Google ma tatala ai.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Kiliki i le faʻailoga e tolu-togitogi ma filifili le tulaga filifiliga.

Click on the three-dotted icon and select the Settings option

3. Nei, filifili Puipuiga ma le le faalauaiteleina in the left pane and choose Saite o le Nofoaga from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the mea puʻeata filifiliga i lalo o le Faʻatagaga lisi e pei ona faaalia.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. O iinei, filifili le E mafai ona talosaga nofoaga e fa'aoga lau meapueata option and make sure au is not added in Not allowed to use your camera lisi.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your browser and check if you have fixed the Teams video not working issue.

Metotia 6: Fa'afou Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Tiliki le Windows + I ki faatasi e tatala tulaga i lau komepiuta.

2. Nei, filifili Faʻafouga & Puipuiga.

Ia, filifili Faʻafou ma Puipuiga

3. Filifili Siaki mo Faʻafouga mai le laulau taumatau.

select Check for Updates from the right panel

4A. If your system is outdated, click Faʻatonu nei to download and install the latest version.

If your system is outdated, click Install now to download and install the latest version

4B. Afai o lau polokalama ua uma ona faʻafouina, ona faʻaalia lea Ua e fa'afou feʻau.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Faitau foi: Where are Microsoft Teams Recordings Stored?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Ta i le Key Windows ma le ituaiga Pupuni Puipuia Pupuni. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Faʻatagaina se polokalama poʻo se faʻaaliga ala i le Windows Defender Firewall.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Ona, kiliki Sui suiga. Finally, check for Microsoft Teams to allow through the Firewall.

Manatua: E mafai ona e faʻaaoga Fa'ataga se isi app… to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Mulimuli ane, kiliki OK e teu ai suiga.

Option II: Disable Firewall Temporarily

Manatua: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Tiliki le pupuni ki. Ituaiga vaega o le pulea ma tatala.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Seti Vaʻai i le as katekoli ma filifili Faigaluega ma le Puipuiga.

Set View by as Category and select System and Security

3. Lenei, kiliki luga Windows Defender Firewall, e pei ona faaalia iinei.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Filifili le Faʻasalaga pe tape le Pa'ū o le Defender Defender Windows filifiliga mai le lisi tauagavale.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Tapē Windows Defender Firewall (le fautuaina) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. kiliki OK ma Toe toe fai lau PC.

Metotia 8: Fa'agata VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Ta i le Key Windows ma le ituaiga VPN tulaga i le nofoaga suʻesuʻe.

Hit the Windows key and type VPN settings in the search bar

2. I le tulaga window, disconnect the active VPN auaunaga.

3. Tape ese le VPN filifiliga i lalo Advanced Filifiliga.

I le fa'amalama o Fa'atonuga, motusia le auaunaga VPN malosi ma toli ese le VPN filifiliga i lalo o Filifiliga Maualuga

Faitau foi: Fix Microsoft Teams Toe amata

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Faʻalauiloa le Pule Faʻatonu using the steps mentioned above and expand the mea pueata e ala i le kiliki faalua i ai.

expand the Cameras section by double-clicking on it

2. Ia, kiliki-matau i luga o le avetaʻavale ma filifili Lafoaʻi masini.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. kiliki Uninstall i le vave.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. maua ma Download o avetaavale e fetaui ma le Windows version i lau PC.

6. Once downloaded, double-click on the faila faila ma mulimuli i faatonuga i luga o le lau e faʻapipiʻi ai.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Metotia 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Faitau foi: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Alu i le Itulau lagolago a Microsoft.

Itulau lagolago a Microsoft

2A. You can use the Maua fesoasoani fesoasoani in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Tatala Maua Fesoasoani button.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the masini faʻafanua to submit your problem. To do so, click on the Maua se lagolago sootaga.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Ia, ta'i your problem i le Tell us your problem so we can get you the right help and support fanua ma taia ulu.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

fautuaina:

Matou te faʻamoemoe na fesoasoani lenei taʻiala ma e mafai ona e faʻaleleia Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.