Oketopa 23, 2021

in faamalama by tufa

Fix Unknown USB Device in Windows 10 (Device Descriptor Request Failed)

You may find that when you connect an external USB drive, it doesn’t work on your computer. Instead, you get an error message: The last USB device you connected to this computer malfunctioned, and Windows does not recognize it. This may be because the device incompatible with your system. The USB Device Descriptor is responsible for storing information related to various USB devices connected to it so that Windows operating system may recognize these USB devices in the future. If the USB is not recognized, then the USB device descriptor is not working properly on Windows 10. The unrecognized device in Device Manager will be labeled as Unknown USB Device (Device Descriptor Request Failed) ma se tafatolu samasama ma se faʻailoga fiafia. The unknown USB device issue may arise due to various reasons. Today, we will help you fix the Unknown USB Device: Device Descriptor Request Failed error in Windows 10 PC.

Fix Device Descriptor Request Failed (Unkown USB Device)

How to Fix Unknown USB Device (Device Descriptor Request Failed) in Windows 10

You may face these common errors due to an Unknown USB Device issue:

Device Descriptor Request Failed
Port Reset Failed
Set Address Failed

There can be several reasons behind this issue, such as:

Outdated USB Drivers: If the current drivers in your Windows PC are incompatible or outdated with the system files, then you may face this error.
Enabled USB Suspend Settings: If you have enabled the USB Suspend settings in your device, then all the USB devices will be suspended from the computer if they are not in active use.
Outdated Windows OS: In some circumstances, it could be that the Windows operating system running on your device is outdated and thus, conflicting with the device drivers.
Malfunctioning USB ports: Unclean surroundings might also contribute to the poor performance of your USB drive since the accumulation of dust will not only block the ventilation to the computer but also, cause USB ports to malfunction.
BIOS is not updated: This too may cause such problems.

A list of methods to fix Unknown USB Device: Device Descriptor Request Failed error in Windows 10 computers has been compiled and arranged according to user convenience. So, keep reading!

Metotia 1: Fa'afitauli Fa'avae

Method 1A: Maintain Clean & Ventilated Ambience

Unclean surroundings and dusty USB ports may cause an Unknown USB Device error in your Windows 10 desktop/laptop. Hence, you should implement the following steps:

1. Clean laptop vents & Taulaga. Use a compressed air cleaner while being extremely careful not to damage anything.

2. Moreover, ensure enough space for ea lelei of your desktop/laptop, as shown.

ventillated laptop computer setup. Fix Unknown USB Device Descriptor Request Failed in Windows 10

Method 1B: Resolve Hardware Issues

Sometimes, a glitch in the USB port or power supply might trigger an unknown USB device Windows 10 error. Hence, you should perform the following checks:

1. Afai o le mataupu e mafua mai i le eletise, ona taumafai toe fa'aofiina le masini USB pe a uma ona tatala le komepiuta mai le eletise.

2. Fa'afeso'ota'i se isi masini USB with the same USB port and check if there is an issue with the port.

3. Fa'apipi'i le masini USB i le a uafu eseese e taofiofia faʻafitauli i ports USB.

usb device ports laptop

Method 1C: Restart Windows PC

In most cases, a simple restart might fix Unknown USB Device (Device Descriptor Request Failed) issue.

1. Alu ese the USB device.

2. Toe amata lau Windows PC.

click on Restart. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3. Toe faʻafesoʻotaʻi the USB device and check if it worked or not.

Method 2: Run Windows Troubleshooter

You should try running the in-built Windows troubleshooter to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. You can do so in the two ways explained below.

Option 1: Run Hardware and Devices Troubleshooter

1. Failautusi pupuni +R ki i le taimi e tasi e amata ai le momoʻe pusa talatalanoa.

2. Ituaiga msdt.exe -id MeafaitinoDiagnostic ma kiliki OK, pei ona faʻaalia.

type in command msdt.exe id DeviceDiagnostic in Run command box and select OK

3. Here click on the maoaʻe filifiliga, e pei ona faʻaalia i lalo.

kiliki i luga o le Advanced filifiliga i Meafaigaluega ma Meafaigaluega Troubleshooter

4. Siaki le pusa ua faailogaina Faʻaoga faʻalelei otometi ma kiliki sosoo ai.

check apply repairs automatically option in hardware and devices troubleshooter and click on Next

5. Once the process is completed, toe amata lau PC and check if USB is being recognized now.

Option 2: Troubleshoot Malfunctioning USB Device

1. Mai le Galuega, kiliki-taumatau ile USB Device icon.

2. Filifili le Open Devices and Printers filifiliga, e pei ona faaalia.

3. Taumatau-kiliki luga USB meafaitino (eg Cruzer Blade) ma filifili Faʻafitauli, e pei ona faamamafaina i lalo.

right click on usb device and select troubleshoot option in devices and printers Window. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Windows Troubleshooter will automatically detect problems and fix these as well.

windows troubleshooter su'eina fa'afitauli

Manatua: If the troubleshooter states that it could not identify the issue, then try the other methods discussed in this article.

Faitau foi: Fix USB device not recognized by Windows 10

Metotia 3: Faʻafouina taʻavale USB

To fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10, you are advised to update USB drivers, as follows:

1. Ituaiga pule o masini i le Pupuni su'esu'e pae ma lave Ulufale i totonu e faʻalauiloa.

2. Alu i le Faʻasaoina o le Ea Serial Bus section and expand it with a double-click.

Double click on Universal Serial Bus Controllers in the Device Manager window

3. Ia, kiliki-matau i luga USB avetaʻavale (eg Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) ma filifili Faʻafou le avetaʻavale.

right click on usb driver and select update driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Le isi, kiliki i luga Su'e otometi mo avetaavale.

5A. Your driver will lata itself to the latest version.

5B. If your driver is already up-to-date, then you will get the message: The best drivers for your device are already installed.

6. Kiliki lata to exit the window and Ramata le komepiuta

7. Toe faia the same for all USB drivers.

Method 4: Roll Back USB Drivers

If the USB device had been working correctly, but began to malfunction after an update, then rolling back the USB Drivers might help. Follow the given instructions below to do so:

1. Faʻasaga i Device Manager > Universal Serial Bus controllers e pei ona faamatalaina i Metotia 3.

2. Taumatau-kiliki luga avetaavale USB (eg Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) ma filifili meatotino, e pei ona faaalia i lalo.

right click on usb driver and select properties

3. I le USB Device Properties faamalama, sui i le avetaʻavale tab ma filifili Ta'avale Taavale Ta'avale.

tusi: If the option to Roll Back Driver is greyed out in your system, it indicates that your system does not have any updates installed for the driver. In this case, try alternative methods discussed in this article.

roll back driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Filifili Why are you rolling back? from the given list and click on ioe ia faʻamaonia.

select reason to roll back drivers and click Yes

5. After the process is finished, click on OK e fa'aaoga lea suiga.

6. Finally, confirm the prompt and toe amata lau faiga ina ia lelei le rollback.

Faitau foi: Fix Universal Serial Bus (USB) Controller Driver Issue

Metotia 5: Toe fa'apipi'i ta'avale USB

If the above methods to update or roll back drivers do not work, then you can try to reinstall your USB driver. Here’s how to fix Unknown USB Device (Device Descriptor Request Failed) issue:

1. Alu i le Pule meafaitino> Faʻasaoina o le Ea Serial Bus, using the steps mentioned in Metotia 3.

2. Taumatau-kiliki luga Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft) ma filifili Lafoaʻi masini, pei ona faʻaalia.

right click on usb driver and select Uninstall device. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3. Lenei, kiliki luga Uninstall ma toe amata lau PC.

4. Now, download the latest USB driver from manufacturer website like Intel.

download intel USB driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

5. Once downloaded, install the latest USB driver. Then, connect your USB device and check if the said error is rectified.

Method 6: Disallow PC to Turn Off USB Device

The USB power-saving feature allows the hub driver to suspend any individual USB port without affecting the function of other ports, in order to save power. This feature, however useful, may still cause Unknown USB Device issue when your Windows 10 PC is idle. Hence, disable the automatic USB suspend feature using the given steps:

1. Alu i le Pule Faʻatonu pei ona faaalia i le Metotia 3.

2. Here, double-click on Tagata Faigaluega masini ia faalauteleina.

double click on the Human Interface Devices.

3. Taumatau-kiliki i le USB Input Device ma filifili Meatotino.

Right click on USB input device and select the Properties. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Here, switch to the Pulega o Pule tab and uncheck the box titled Fa'ataga le komipiuta e tape lenei masini e sefe ai le paoa.

5. Mulimuli ane, kiliki i luga OK ma toe amata lau faiga.

Faitau foi: Fa'amauina le USB o lo'o motusia ma toe feso'ota'i

Method 7: Disable USB Selective Suspend Feature

The selective suspend feature too, helps you to conserve power while disconnecting USB sticks and other peripherals. You can easily disable the USB Selective Suspend feature via Power Options, as explained below:

1. Ituaiga pule vaega i le Pupuni su'esu'e pae ma kiliki tatala.

2. Filifili Va'ai e > Ata tetele, ona kiliki lea Filifiliga o le Mana, pei ona faʻaalia.

go to the Power Options and click on it

3. O iinei, kiliki i luga Sui suiga o fuafuaga in your currently selected plan section.

filifili le Suiga fuafuaga faatulagaga.

4. I le Fa'atonu Fa'atonu Fuafuaga faamalama, filifili Suʻe suiga i malosiaga faʻaopoopo filifiliga.

In the Edit Plan Settings window, click on Change advanced power settings

5. Ia, kiliki-lua Taeala USB ia faalauteleina.

kiliki faalua i luga o le filifiliga o le usb i Suiga faʻamalama faʻamalama faʻamalama

6. Toe tasi, kiliki-lua Fa'atonuga fa'agata USB ia faalauteleina.

double click on usb selective supend settings in usb settings in Change advanced power settings window

7. O iinei, kiliki i luga I luga o le batini ma sui le faatulagaga i tagata gase from the drop-down list, as illustrated.

filifili i luga o le maa faatulagaga e le atoatoa i le usb filifili faʻapipiʻi faʻapipiʻi i faʻaoga usb i Suiga faʻamalama faʻamalama faʻamalama

8. Lenei, kiliki luga Faʻamau i totonu ma sui le faatulagaga i tagata gase iinei foi.

click Apply then, OK to save changes after disabling usb selective supend settings in usb settings in Change advanced power settings window

9. Mulimuli ane, kiliki i luga talosaga > Ua lelei to save these changes. Restart your PC and check if the issue is solved now.

Metotia 8: Tape le vave amata

Turning off the fast startup option is recommended to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. Just, follow the given steps:

1. Alu i le Control Panel > Power Options e pei ona faaalia i Metotia 7.

2. O iinei, kiliki i luga Filifili pe o le a le mea e fai e kulini malosi option in the left bar.

3. O lenei, filifili le Suia tulaga e le o maua filifiliga.

Kiliki i luga Suiga tulaga e le o avanoa nei

4. Next, uncheck the box Liliu vave vave (fautuaina) ona kiliki ai lea Faasao suiga e pei ona faʻaalia i lalo.

uncheck the box Turn on fast startup and then click on Save changes as shown below. Fix Unknown USB Device Descriptor Request Failed in Windows 10

5. I le iuga, toe amata lau Windows PC.

Faitau foi: Fix USB Device not Recognized Error Code 43

Metotia 9: Fa'afou Windows

Always ensure that you use your system in its updated version. Otherwise, it will cause the said problem.

1. Ituaiga Siaki mo faʻamatalaga i le Pupuni su'esu'e pae ma kiliki tatala.

2. Ia, kiliki i le Siaki mo Faʻafouga button.

select Check for Updates from the right panel.

3A. Follow the luga o lau faʻatonuga e sii mai ma fa'apipi'i le fa'afouga fou o lo'o maua.

Follow the on screen instructions to download and install the latest update available. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3B. Afai o lau polokalama ua uma ona faʻafouina, ona faʻaalia lea Ua e fa'afou feʻau.

windows fa'afou lau savali fou

4. Toe amata your system and check if the issue is resolved now.

Metotia 10: Fa'afou BIOS

If the above method could not fix Unknown USB Device issue in your Windows 10 desktop/laptop, then you can try updating system BIOS. Read our elaborate tutorial to understand What is BIOS, How to check the current BIOS version, and How to update System BIOS here.

Fautuaga Faa: Use the given links to Download Latest BIOS Version for Lenovo, Dell & HP laptop.

fautuaina:

We hope that you could learn le auala e fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10 problem. Let us know which method helped you the best. Also, if you have any queries or suggestions, then feel free to drop them in the comments section.