Tesema 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses faamaoniga biometric that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Fa'atonuga mo Windows Hello Fingerprint e le o galue i totonu Windows 10

  1. Fa'apipi'i fa'afouga ma le lima.
  2. Fa'ata'avale Meafaigaluega & Meafaigaluega fa'afitauli.
  3. Toe fa'afou fa'ailoga tamatamai lima ma fa'ailoga mata.
  4. Fa'aagaoioi le Biometrics i Group Policy Editor.
  5. Suia le Windows Hello Group Policy settings.
  6. Fa'afou Aveta'avale System.
  7. Faia se Windows Reset.
  8. Aveese le Amataina vave.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Tulaga> Faʻafouina & Puipuiga> Windows Update
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • kiliki Amata> Nofoaga> Faʻafouina & Puipuiga> Faʻafitauli.

Reset Fingerprint & Facial Recognition Options

  • kiliki Amata> Fa'atonu> Fa'amatalaga.
  • Kiliki Faʻailoga i totonu.
  • maua Aloaiaina o foliga or Mamatamailima options, and click on the Mamatamailima filifiliga.
  • filifili aveese, and do the same for Aloaiaina o foliga.
  • Le isi, kiliki amata and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • ituaiga gpedit i le search box ma kiliki Faʻavasega Faiga Faʻavae.
  • kiliki Fa'atonuga komipiuta > Administrative Templates.
  • Faalua-kiliki Vaega o le Windows.
  • Faalua-kiliki Biometrics in the right pane and check whether all its settings are configured. 
  • If they show Le Faʻamaonia, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select Fa'amaonia ona kiliki lea Faʻaoga> LELEI.
  • Faalua-kiliki Allow user to login using biometrics ma filifili Fa'amaonia. 
  • kiliki Faʻaoga> LELEI.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Faʻasani-saʻo Amata> Tamoe. Ituaiga gpedit ma fetaomi ulu. 
  • kiliki Fa'atonuga komipiuta > Administrative Templates.
  • Sosoo ai, kiliki-lua Vaega o le Windows.
  • Faalua-kiliki Biometrics.
  • Faalua-kiliki Foliga Vaaia.
  • Faʻasani-saʻo Configure enhanced anti-spoofing ma filifili faʻatonutonu.
  • faamuta Configure enhanced anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Amata> Pule meafaitino.
  • Find the relevant drivers under Meafaitino biometric, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Filifili-lelei ma filifili Faʻamatalaga mo suiga o meafaigaluega and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Meafaigaluega Biometric ma filifili Faʻasolo i tua Taʻavale in the properties section. 
  • kiliki OK e uma loa.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC ma kiliki amata.

Manatua: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • kiliki Start > Settings > System > Power & Sleep
  • kiliki Fa'aopoopo Malosiaga Fa'aopoopo.
  • Le isi, kiliki Choose what Power button does.
  • kiliki Change Settings that are unavailable ma tatala le Amataina vave box if it’s selected, and click Faasao suiga.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • kiliki Settings > Update & Security > Windows Updates.
  • alu i le Vaʻai Tala Fou Faʻasolopito.
  • kiliki le Faʻasalalau Updates sootaga.
  • A new screen will open showing the Fa'afou Fa'atonu. Right-click each and select Uninstall. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • I le pusa saili, ituaiga saini ese j ma fetaomi ulufale e tatala le Faamatalaga Tau Tupe meaai. 
  • alu i le Faʻailoga i totonu ma kiliki Seti i lalo o le Windows Hello Fingerprint fuaiupu.
  • kiliki amata and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • kiliki Amata> Fa'atonu> Apps, i Apps ma Faʻaputuga. 
  • Find your fingerprint reader and click on it. Click Uninstall ma faʻamaonia le gaioiga.
  • Faʻasani-saʻo Amata> Pule meafaitino ma faʻalauteleina le Meafaitino biometric vaega.
  • Find your fingerprint reader, right-click, then select Aveese le masini, ma faʻamaonia le gaioiga.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the USB Root Hub.
  • Faalua-kiliki USB Root Hub ia tatalaina meatotino. 
  • Faʻamau le Faataga le komepiuta e tape lenei masini e teu ai le mana pusa filifiliga i lalo o le Pulega o Pule tab. Repeat for all USB Root Hub entries.

Fa'alelei Faila Faiga

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • ituaiga CMD i le search box ma filifili Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Faʻasani-saʻo Amata> Tamoe ma le ituaiga tautua.msc. Press Enter to open the Services window and search for the Au'aunaga Pule Fa'amaonia.
  • Faalua-lua i le Pule Credential Service to open the meatotino window and go to Tulaga o Auaunaga.
  • kiliki taofi, ona kiliki lea o le āmata button again to restart the service. 
  • kiliki Fa'aoga>Ua lelei and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.