December 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses biometric kuvimbiswa that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Fixes For Windows Hello Fingerprint Not Working In Windows 10

  1. Install updates manually.
  2. Run Hardware & Devices troubleshooter.
  3. Reset fingerprint & facial recognition options.
  4. Enable Biometrics in Group Policy Editor.
  5. Modify Windows Hello Group Policy settings.
  6. Update System Drivers.
  7. Perform a Windows Reset.
  8. Dzima Kutanga Kutanga.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Zvirongwa> Kwidziridzo & Chengetedzo> Windows Kwidziridzo
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • Click Kutanga> Zvirongwa> Kwidziridzo & Chengetedzo> Dambudziko.

Reset Fingerprint & Facial Recognition Options

  • Click Tanga> Zvirongwa> Maakaunti.
  • Click on Ingano dzekupinda.
  • wana chiso Recognition or Fingerprint options, and click on the Fingerprint kuita.
  • sarudza Bvisa, and do the same for chiso Recognition.
  • Tevere, tinya kuti Started and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • mhando gpedit mubhokisi rekutsvaga uye tinya Rongedza Boka Policy.
  • Click Kugadziridzwa kweKomputa> Matempuru Ekutonga.
  • Kanda kaviri Windows Components.
  • Kanda kaviri Biometrics in the right pane and check whether all its settings are configured. 
  • If they show Kwete Kugadziriswa, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select akwanise uye ipapo chengeta Nyorera> OK.
  • Kanda kaviri Allow user to login using biometrics uye sarudza akwanise. 
  • Click Nyorera> OK.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Kungofa Kutanga> Mhanya. Tora gpedit uye tigoshingairira pinda. 
  • Click Kugadziridzwa kweKomputa> Matempuru Ekutonga.
  • Tevere, tinya kaviri Windows Components.
  • Kanda kaviri Biometrics.
  • Kanda kaviri Zviso zveuso.
  • Kungofa Configure enhanced anti-spoofing uye sarudza pepeta.
  • chokukuvadza Configure enhanced anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Kutanga> Maneja wedhijitari.
  • Find the relevant drivers under Biometric zvishandiso, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Dzvanya-kurudyi uye sarudza Shandisa hardware kuchinja and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Biometric Devices uye sarudza Dzorerai Mutyairi Wekare in the properties section. 
  • Click OK kana zvapera.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC uye baya kuti Started.

Cherechedza: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • Click Start > Settings > System > Power & Sleep
  • Click Kuwedzera Simba Settings.
  • Tevere, tinya Choose what Power button does.
  • Click Change Settings that are unavailable uye uncheck the Kufamba Nokurumidza box if it’s selected, and click Save the changes.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • Click Zvirongwa> Gadziridza & Chengetedzo> Windows Updates.
  • Enda ku Wona Ongorora Nhoroondo.
  • Baya Uninstall Zvidzoreso kubatana.
  • A new screen will open showing the Yakaiswa Updates. Right-click each and select Uninstall. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • Mubhokisi rekutsvaga, nyora nyorera mu uye tinya Enter kuti uzarure iyo Accounts zviripo. 
  • Enda ku Ingano dzekupinda uye baya Gadzirira pasi payo Windows Hello Fingerprint chikamu.
  • Click kuti Started and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • Click Tanga > Zvirongwa > Zvishandiso, mu Apps and Features. 
  • Find your fingerprint reader and click on it. Click Uninstall uye simbisa chiito.
  • Kungofa Kutanga> Maneja wedhijitari uye wedzera iyo Biometric zvishandiso chikamu.
  • Find your fingerprint reader, right-click, then select Uninstall device, uye simbisa chiito.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the USB Root Hub.
  • Kanda kaviri USB Root Hub kuvhura yayo Properties. 
  • Uncheck the Rega kombiyuta kubvisa chigadzirwa ichi kuchengetedza simba option box under the Power Management tab. Repeat for all USB Root Hub entries.

Gadzirisa System Files

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • mhando CMD mubhokisi rekutsvaga uye sarudza Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Kungofa Kutanga> Mhanya uye funga services.msc Press Enter to open the Services window and search for the Credential Manager Service.
  • Bhinda kaviri Credential Manager Service to open the Properties window and go to Status yebasa.
  • Click mira, uye ipapo chengeta kutanga button again to restart the service. 
  • Click Shandisa> Zvakanaka and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.