March 4, 2022

Rregullo që telefonata video e Microsoft Teams të mos funksionojë

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Ekipet e Microsoft is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Rregullo që telefonata video e Microsoft Teams të mos funksionojë

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Sistemi operativ i vjetëruar.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Zgjidhja e problemeve themelore

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to stakoj the web camera from the USB port, reboot your computer, and rilidheni it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Mbyllni aplikacionet e sfondit

Metoda 1: Ekzekutoni zgjidhjen e problemeve të pajisjeve dhe pajisjeve

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. shtyp Çelësat Windows + R së bashku për të nisur run kuti dialogu.

2. lloj msdt.exe -id Pajisja Diagnostike dhe goditi Shkruani.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Pastaj, klikoni mbi Tjetër.

Pastaj, klikoni në Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Aplikoni këtë rregullim and follow the on-screen instructions. Then, restart pajisjen tuaj.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Mbyllni zgjidhësin e problemeve në ekranin vijues.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Goditni Keyelësi Windows. lloj Ekipet e Microsoft dhe ta lëshojë atë.

Hit the Windows key. Type Microsoft Teams and launch it

2. Kliko në ikonë me tre pika ngjitur me tuajin Foto Profili në Skuadra.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Kaloni në Pajisje tab in the left pane and scroll down the right screen.

4. Tani, në Kamera menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Më pas, zgjidhni aparat fotografik you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Gjithashtu lexoni: How to Change Microsoft Teams Profile Avatar

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Dalja ekipet dhe nis Task Manager duke shtypur Tastet Ctrl + Shift + Esc në të njëjtën kohë.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. Në proceset tab, zgjidhni Ekipet e Microsoft programs that are running in the background and select Përfundoni detyrën.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Pastaj, goditi Keyelësi Windows dhe lloji % appdata% MicrosoftTeams në shiritin e kërkimit.

4. Kliko në hapur siç tregohet.

Open Teams Roaming folder

5. Tani, zgjidhni all the files and folders within the folder and select the Fshij opsion.

Now, select all the files and folders within the folder and select the Delete option.

6. Reboot kompjuterin tuaj Windows 10.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. lloj Device Manager në Menyja e kërkimit në Windows 10 dhe ta hapni atë.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Tani, klikoni dy herë kamera për ta zgjeruar atë.

expand the Cameras section by double-clicking on it

3. Më pas, kliko me të djathtën mbi camera device (HP TrueVision HD, for example) and select the Çaktivizo pajisjen opsioni siç tregohet.

Shënim: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Konfirmoni kërkesën duke klikuar mbi Po.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Shënim: Make sure you re-enable the default camera adapter again after fixing the issue.

Gjithashtu lexoni: Si të aktivizoni ose çaktivizoni Ekipet e Microsoft Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Shtypni Dritaret Celës. Lloji Google Chrome dhe ta lëshojë atë.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Kliko në ikonë me tre pika dhe zgjidhni Cilësimet opsion.

Click on the three-dotted icon and select the Settings option

3. Tani, zgjidhni Siguria dhe Privacy in the left pane and choose Rregullimet e Faqes from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the Kamera opsion nën Permissions menu siç tregohet.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Këtu, zgjidhni Sajtet mund të kërkojnë të përdorin kamerën tuaj option and make sure ekipet is not added in Not allowed to use your camera listë.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your shfletuesi and check if you have fixed the Teams video not working issue.

Metoda 6: Përditësoni Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Shtypni Tastet Windows + I së bashku për të hapur Cilësimet në kompjuterin tuaj.

2. Tani, zgjidhni Azhurnimi & Siguria.

Tani, zgjidhni Përditësimi dhe Siguria

3. zgjedh Kontrolloni për përditësime nga paneli i djathtë.

select Check for Updates from the right panel

4A. If your system is outdated, click Instaloje tani për të shkarkuar dhe instaluar versionin më të fundit.

If your system is outdated, click Install now to download and install the latest version

4B. Nëse sistemi juaj është tashmë i përditësuar, atëherë do të shfaqet Ju jeni të përditësuar mesazh.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Gjithashtu lexoni: Ku ruhen regjistrimet e Microsoft Teams?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Goditni Keyelësi Windows dhe lloji Windows Defender Firewall. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Lejoni një aplikacion ose funksion përmes Firewall-it të Windows Defender.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Pastaj, klikoni Ndryshoni cilësimet. Finally, check for Ekipet e Microsoft to allow through the Firewall.

Shënim: Ju mund të përdorni Lejo një aplikacion tjetër… to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Së fundi, klikoni OK për të ruajtur ndryshimet.

Option II: Disable Firewall Temporarily

Shënim: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Shtypni Dritaret Celës. Lloji Paneli i kontrollit dhe ta hapni atë.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Set Shiko nga as Kategoria dhe përzgjidhni Sistemi dhe Siguria.

Set View by as Category and select System and Security

3. Tani, kliko në Windows Defender Firewall, siç tregohet këtu.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Zgjidhni Aktivizo ose çaktivizo Windows Defender Firewall opsion nga menyja e majtë.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Çaktivizo Firewall-in e Windows Defender (nuk rekomandohet) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. click OK Reboot kompjuterin tuaj.

Metoda 8: Çaktivizo VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Goditni Keyelësi Windows dhe lloji Cilësimet e VPN-së në shiritin e kërkimit.

Hit the Windows key and type VPN settings in the search bar

2. Në Cilësimet dritaren, shkëputni aktivin VPN shërbimit.

3. Fikni Opsionet VPN sipas Opcionet e Avancuara.

In the Settings window, disconnect the active VPN service and toggle off the VPN options under Advanced Options

Gjithashtu lexoni: Rregullo Microsoft Teams Keeps Rinising

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Nisë Device Manager using the steps mentioned above and expand the kamera duke klikuar dy herë mbi të.

expand the Cameras section by double-clicking on it

2. Tani, kliko me të djathtën mbi shofer dhe përzgjidhni Çinstaloni pajisjen.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. click Uninstall në prompt.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Gjej Shkarko drejtuesit që korrespondojnë me versionin e Windows në kompjuterin tuaj.

6. Pasi të keni shkarkuar, klikoni dy herë mbi skedari i shkarkuar dhe ndiqni udhëzimet në ekran për ta instaluar.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Metoda 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Gjithashtu lexoni: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Shko tek Faqja e mbështetjes së Microsoft.

Faqja e mbështetjes së Microsoft

2A. You can use the Merr aplikacionin Ndihmë in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Hapni Merr ndihmë button.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the versionin e shfletuesit to submit your problem. To do so, click on the marrë mbështetje Lidhje.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Tani shkruani your problem në Tell us your problem so we can get you the right help and support fushë dhe hit Shkruani.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

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Shpresojmë që ky udhëzues të ishte i dobishëm dhe ju mund ta rregulloni Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.