Dhjetor 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses vërtetimi biometrik that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Rregullime për Windows Hello që gjurmët e gishtave nuk funksionojnë në Windows 10

  1. Instaloni përditësimet manualisht.
  2. Ekzekutoni zgjidhjen e problemeve të "Hardware & Devices".
  3. Rivendos opsionet e gjurmëve të gishtave dhe të njohjes së fytyrës.
  4. Aktivizo Biometrikën në Redaktuesin e Politikave të Grupit.
  5. Ndryshoni cilësimet e politikës së grupit të Windows Hello.
  6. Përditëso drejtuesit e sistemit.
  7. Kryeni një rivendosje të Windows.
  8. Fikni Nisjen e shpejte.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Cilësimet> Përditësimi dhe Siguria> Përditësimi i Windows
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • Kliko Filloni> Cilësimet> Përditësimi dhe Siguria> Zgjidhja e problemeve.

Reset Fingerprint & Facial Recognition Options

  • Kliko Fillimi> Cilësimet> Llogaritë.
  • Kliko në Opsionet e identifikimit.
  • Gjej Njohja e fytyrës or gjurmë gishtash options, and click on the gjurmë gishtash opsion.
  • zgjedh Heq, and do the same for Njohja e fytyrës.
  • Tjetra, klikoni Filloni tani and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • Tipi gpedit në kutinë e kërkimit dhe klikoni Ndryshoni politikën e grupit.
  • Kliko Konfigurimi i kompjuterit> Modelet administrative.
  • Double-click Komponentët e Windows.
  • Double-click Biometrike in the right pane and check whether all its settings are configured. 
  • If they show Nuk është konfiguruar, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select Enabled dhe pastaj kliko Aplikoni> OK.
  • Double-click Allow user to login using biometrics dhe përzgjidhni Enabled. 
  • Kliko Aplikoni> OK.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Djathtas-klikoni Fillo> Vrapo. lloj gpedit dhe shtypni Shkruani. 
  • Kliko Konfigurimi i kompjuterit> Modelet administrative.
  • Tjetra, klikoni dy herë Komponentët e Windows.
  • Double-click Biometrike.
  • Double-click Karakteristikat e fytyrës.
  • Djathtas-klikoni Configure enhanced anti-spoofing dhe përzgjidhni Ndrysho.
  • Disable Configure enhanced anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Filloni> Menaxheri i Pajisjes.
  • Find the relevant drivers under Pajisjet biometrike, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Klikoni me të djathtën dhe zgjidhni Skano për ndryshime hardware and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Pajisjet biometrike dhe përzgjidhni Shoferi i rrokullisjes in the properties section. 
  • Kliko OK pasi të jetë bërë.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC dhe klikoni Filloni tani.

Shënim: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • Kliko Start > Settings > System > Power & Sleep
  • Kliko Cilësimet shtesë të energjisë.
  • Tjetra, klikoni Choose what Power button does.
  • Kliko Change Settings that are unavailable dhe zgjidh Fillimi i shpejte box if it’s selected, and click Ruaj ndryshimet.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • Kliko Cilësimet > Përditësimi dhe Siguria > Përditësimet e Windows.
  • Shkoni tek Shikoni Historikun e Përditësimeve.
  • Kliko Uninstaloni azhurnimet Lidhje.
  • A new screen will open showing the Përditësimet e instaluara. Right-click each and select Uninstall. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • Në kutinë e kërkimit, shtypni Hyni dhe shtypni Enter për të hapur butonin Llogaritë menu. 
  • Shkoni tek Opsionet e identifikimit dhe klikoni Ngritur nën Windows Hello Gjurmët e gishtave seksion.
  • Kliko Filloni tani and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • Kliko Fillimi > Cilësimet > Aplikacionet. Në Aplikacionet dhe veçoritë. 
  • Find your fingerprint reader and click on it. Click Uninstall dhe konfirmoni veprimin.
  • Djathtas-klikoni Filloni> Menaxheri i Pajisjes dhe zgjeroni Pajisjet biometrike kategori.
  • Find your fingerprint reader, right-click, then select Çinstaloni pajisjen, dhe konfirmoni veprimin.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the Root Hub USB.
  • Double-click Root Hub USB për të hapur Pronat. 
  • Hiqni Lejo kompjuterin që ta fik këtë pajisje për të kursyer energji option box under the Menaxhimi i energjisë tab. Repeat for all USB Root Hub entries.

Riparimi i skedarëve të sistemit

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • Tipi VKM në kutinë e kërkimit dhe zgjidhni Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Djathtas-klikoni Fillo> Vrapo dhe lloji shërbimet.msc. Press Enter to open the Services window and search for the Shërbimi i menaxherit të kredencialeve.
  • Klikoni dy herë mbi Menaxheri i kredencialeve Service to open the Pronat window and go to Statusi i Shërbimit.
  • Kliko Stop, dhe pastaj klikoni fillim button again to restart the service. 
  • Kliko Apliko>OK and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.