Декабрь 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses биометријска аутентификација that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Исправке за Виндовс Хелло отисак прста који не ради у оперативном систему Виндовс 10

  1. Инсталирајте ажурирања ручно.
  2. Покрените алатку за решавање проблема са хардвером и уређајима.
  3. Ресетујте опције за отисак прста и препознавање лица.
  4. Омогућите биометрију у уређивачу смерница групе.
  5. Измените поставке Виндовс Хелло смерница групе.
  6. Ажурирајте системске драјвере.
  7. Извршите ресетовање оперативног система Виндовс.
  8. Искључите брзо покретање.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Подешавања> Ажурирање и безбедност> Виндовс Упдате
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • Kliknite Старт> Подешавања> Ажурирање и безбедност> Решавање проблема.

Reset Fingerprint & Facial Recognition Options

  • Kliknite Старт > Подешавања > Налози.
  • Кликните на Опције пријављивања.
  • Наћи prepoznavanje лица or отисак прста options, and click on the отисак прста опција.
  • одабрати уклонити, and do the same for prepoznavanje лица.
  • Затим кликните Започните and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • тип гпедит у пољу за претрагу и кликните Уређивање смерница групе.
  • Kliknite Конфигурација рачунара> Административни предлошци.
  • Дупли клик Виндовс компоненте.
  • Дупли клик Биометрија in the right pane and check whether all its settings are configured. 
  • If they show није подесио, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select omogućeno а затим кликните Аппли> ОК.
  • Дупли клик Allow user to login using biometrics и изаберите omogućeno. 
  • Kliknite Аппли> ОК.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Кликните десним тастером миша Старт> Рун. Тип гпедит и притисните унети. 
  • Kliknite Конфигурација рачунара> Административни предлошци.
  • Затим двапут кликните Виндовс компоненте.
  • Дупли клик Биометрија.
  • Дупли клик Црте лица.
  • Кликните десним тастером миша Configure enhanced anti-spoofing и изаберите едит.
  • Онеспособити Configure enhanced anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Старт> Девице Манагер.
  • Find the relevant drivers under Биометријски уређаји, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Кликните десним тастером миша и изаберите Скенирајте промене хардвера and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Биометријски уређаји и изаберите Врати Возач in the properties section. 
  • Kliknite OK када се то уради.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC и кликните на дугме Започните.

Белешка: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • Kliknite Start > Settings > System > Power & Sleep
  • Kliknite Додатне поставке напајања.
  • Затим кликните Изабрати оно дугме за напајање ради.
  • Kliknite Change Settings that are unavailable и опозовите избор Брзо покретање box if it’s selected, and click Сачувај промене.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • Kliknite Подешавања > Ажурирање и безбедност > Виндовс ажурирања.
  • Го то Прикажи историју ажуриран.
  • Кликните Деинсталирај ажурирања линк.
  • A new screen will open showing the Инсталирана ажурирања. Right-click each and select Деинсталирај. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • У оквир за претрагу откуцајте Региструј се и притисните Ентер да бисте отворили Рачуни мени. 
  • Го то Опције пријављивања и кликните на дугме Поставити под Виндовс Хелло Фингерпринт секција.
  • Kliknite Започните and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • Kliknite Старт > Подешавања > Апликације. у Апликације и функције. 
  • Find your fingerprint reader and click on it. Click Деинсталирај и потврди акцију.
  • Кликните десним тастером миша Старт> Девице Манагер и проширите Биометријски уређаји категорија.
  • Find your fingerprint reader, right-click, then select Деинсталирајте уређај, и потврди акцију.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the УСБ Роот Хуб.
  • Дупли клик УСБ Роот Хуб да отвори свој Некретнине. 
  • Поништите избор Дозволите рачунару да искључи овај уређај да би сачувао напајање оквир са опцијама испод Повер Манагемент tab. Repeat for all USB Root Hub entries.

Поправи системске датотеке

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • тип ЦМД у пољу за претрагу и изаберите Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type сфц ​​/ сцаннов and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Кликните десним тастером миша Старт> Рун и тип услуге.мсц. Press Enter to open the Services window and search for the Услуга менаџера акредитива.
  • Двапут кликните на акредитивима директор Service to open the Некретнине window and go to Статус услуге.
  • Kliknite Стоп, а затим кликните на дугме Почетак button again to restart the service. 
  • Kliknite Примени>ОК and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.