Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Lihlopha tsa Microsoft is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

• Corrupt/incompatible camera drivers.
• Additional camera devices are configured to your Windows 10 PC.
• Camera permission is not granted on your computer.
• A third-party antivirus program or Firewall is interfering with the Teams software.
• Some other applications in your device are using your inbuilt camera.
• VPN/Proxy interference.
• Sistimi ea Ts'ebetso e Fetileng.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Tharollo ea mantlha ea mathata

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

• If you are using an external web camera, the first thing you have to do is to Tlosa the web camera from the USB port, logon your computer, and boela-plug it again after some time.
• If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

• Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
• If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
• Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Koala Background Applications

Mokhoa oa 1: Matha Hardware le Devices Troubleshooter

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Tlanya Linotlolo tsa Windows + R hammoho ho qala Matha lebokose la lebokose.

2. Tšoaea msdt.exe -e Sesebelisoa sa Tlhahlobo le ho otla kena.

3. Joale, tobetsa E 'ngoe.

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Kenya kopo ena and follow the on-screen instructions. Then, qala hape sesebelisoa sa hau.

4B. If there is no issue with the drivers, click Koala bothata skrineng e latelang.

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Otla the Mochini oa Windows. Thapa Lihlopha tsa Microsoft le ho e qala.

2. Tlanya ho letšoao la matheba a mararo haufi le ea hau Profile Picture in Teams.

3. Fetohela ho Devices tab in the left pane and scroll down the right screen.

4. Jwale, hara Camera menu, expand the drop-down menu.

5. Ebe, khetha ea khamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

Hape Bala: Mokhoa oa ho fetola Avatar ea Profaele ea Lihlopha tsa Microsoft

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Tsoa lihlopha le ho qala Motsamaisi oa Mosebetsi ka ho hatella Ctrl + Shift + Esc linotlolo ka nako e le 'ngoe.

2. Ho Mehato tab, khetha konopo ea Lihlopha tsa Microsoft programs that are running in the background and select Qetella Task.

3. Ka nako eo, otla the Mochini oa Windows 'me u thaepe % appdata% MicrosoftTeams kahare ea ho batla.

4. Tobetsa ho Open joalokaha ho bontšitsoe.

5. Joale, khetha all the files and folders within the folder and select the hlakola kgetho.

6. Qala hape ea hau Windows 10 PC.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Tšoaea Motsamaisi oa sesebelisoa ka Windows 10 menu ea ho batla ebe oa e bula.

2. Joale, tobetsa habeli lik'hamera ho e holisa.

3. Ebe, tobetsa ka ho le letona ho camera device (HP TrueVision HD, for example) and select the Koala sesebelisoa khetho joalo ka ha ho bonts'itsoe.

Hlokomela: Ensure you select a camera that you are not currently using in Teams.

4. Tiisa molaetsa ka ho tobetsa E.

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Hlokomela: Make sure you re-enable the default camera adapter again after fixing the issue.

Hape Bala: Mokhoa oa ho nolofalletsa kapa ho tima lihlopha tsa Microsoft Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Tšoaea ka Windows senotlolo. Mofuta Google Chrome le ho e qala.

2. Tlanya ho letšoao la matheba a mararo 'me u khethe Settings kgetho.

3. Joale, khetha Sireletsehile 'me a Privacy in the left pane and choose Litlhophiso tsa Sebaka from the main page.

4. Scroll down the main screen and select the Camera khetho tlasa Lumello menu joalokaha ho bontšitsoe.

5. Mona, khetha ea Liwebsaete li ka kopa ho sebelisa khamera ea hau option and make sure lihlopha is not added in Not allowed to use your camera lenane.

6. Relaunch your sebadi and check if you have fixed the Teams video not working issue.

Mokhoa oa 6: Ntlafatsa Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Tšoaea ka Linotlolo tsa Windows + I mmoho ho bula Settings khomphuteng ea hau.

2. Joale, khetha Ntlafatso le Ts'ireletso.

3. Khetha Sheba Liphetolo ho tloha phanele e nepahetseng.

4A. If your system is outdated, click Kenya hona joale ho jarolla le ho kenya mofuta oa moraorao.

4B. Haeba tsamaiso ea hau e se e ntse e le teng, joale e tla bonahala U morao-rao molaetsa.

Hape Bala: Lirekoto tsa Li-Microsoft Teams li bolokiloe Hokae?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Otla the Mochini oa Windows 'me u thaepe Windows Defender Firewall. Open the best results.

2. In the pop-up window, click on Lumella sesebelisoa kapa tšobotsi ka Windows Defender Firewall.

3. Joale, tobetsa Fetola maemo. Finally, check for Lihlopha tsa Microsoft to allow through the Firewall.

Hlokomela: U ka e sebelisa Dumella sesebelisoa se seng… to browse your program if your desired application or program does not exist in the list.

4. Qetellong, tobetsa OK ho boloka liphetoho.

Option II: Disable Firewall Temporarily

Hlokomela: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Tšoaea ka Windows senotlolo. Mofuta Lekhotla la taolo ebe oa e bula.

2. Setha Sheba ka as Category le khetha System le Security.

3. Joale, tobetsa Windows Defender Firewall, joalo ka ha ho bonts'itsoe mona.

4. Khetha ea Tlosa kapa tima tima Windows Defender Firewall khetho ho tswa ho menu e letšehali.

5. Now, check the boxes next to the Tlosa Windows Defender Firewall (ha e khothalletsoe) option wherever available on this screen.

6. Tlanya OK 'me Qala hape PC ea hau.

Mokhoa oa 8: Tlosa VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Otla the Mochini oa Windows 'me u thaepe Litlhophiso tsa VPN kahare ea ho batla.

2. Ho Settings fensetere, hakolla e sebetsang VPN tšebeletso.

3. Toggle off the Likhetho tsa VPN tlas'a e tsoetseng pele Options.

Hape Bala: Lokisa Lihlopha tsa Microsoft li lula li qala bocha

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Qolla file ea Motsamaisi oa sesebelisoa using the steps mentioned above and expand the lik'hamera ka ho tobetsa habedi hodima yona.

2. Joale, tobetsa ka ho le letona ho mokhanni le khetha Tlosa sesebelisoa.

3. Tlanya Tlosa ka potlako.

4. Now, visit the manufacturer’s website (e.g. Lenovo).

5. fumana 'me Download li-driver tse tsamaellanang le mofuta oa Windows ho PC ea hau.

6. Ka lekhetlo le leng downloaded, habeli tobetsa ea download file 'me u latele litaelo tse skrineng ho e kenya.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

• If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in mokhoa 5.
• If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Hape Bala: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Eya ho Leqephe la Tšehetso ea Microsoft.

2A. You can use the Fumana sesebelisoa sa Thuso in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Bula Fumana Thuso konopo.

2B. Also, you could use the tlhahiso ea sebapali to submit your problem. To do so, click on the Fumana tšehetso link.

3. Joale, ngola your problem ka Tell us your problem so we can get you the right help and support tšimo le ho otla kena.

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

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Re tšepa hore tataiso ena e bile thuso 'me u ka e lokisa Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.