Fix Unknown USB Device in Windows 10 (Device Descriptor Request Failed)

You may find that when you connect an external USB drive, it doesn’t work on your computer. Instead, you get an error message: The last USB device you connected to this computer malfunctioned, and Windows does not recognize it. This may be because the device incompatible with your system. The USB Device Descriptor is responsible for storing information related to various USB devices connected to it so that Windows operating system may recognize these USB devices in the future. If the USB is not recognized, then the USB device descriptor is not working properly on Windows 10. The unrecognized device in Device Manager will be labeled as Unknown USB Device (Device Descriptor Request Failed) le tshehla kgutlotharo e nang le letshwao la ho hoeletsa. The unknown USB device issue may arise due to various reasons. Today, we will help you fix the Unknown USB Device: Device Descriptor Request Failed error in Windows 10 PC.

How to Fix Unknown USB Device (Device Descriptor Request Failed) in Windows 10

You may face these common errors due to an Unknown USB Device issue:

• Device Descriptor Request Failed
• Port Reset Failed
• Set Address Failed

There can be several reasons behind this issue, such as:

• Outdated USB Drivers: If the current drivers in your Windows PC are incompatible or outdated with the system files, then you may face this error.
• Enabled USB Suspend Settings: If you have enabled the USB Suspend settings in your device, then all the USB devices will be suspended from the computer if they are not in active use.
• Outdated Windows OS: In some circumstances, it could be that the Windows operating system running on your device is outdated and thus, conflicting with the device drivers.
• Malfunctioning USB ports: Unclean surroundings might also contribute to the poor performance of your USB drive since the accumulation of dust will not only block the ventilation to the computer but also, cause USB ports to malfunction.
• BIOS is not updated: This too may cause such problems.

A list of methods to fix Unknown USB Device: Device Descriptor Request Failed error in Windows 10 computers has been compiled and arranged according to user convenience. So, keep reading!

Mokhoa oa 1: Tharollo ea Mathata a Motheo

Method 1A: Maintain Clean & Ventilated Ambience

Unclean surroundings and dusty USB ports may cause an Unknown USB Device error in your Windows 10 desktop/laptop. Hence, you should implement the following steps:

1. Clean laptop vents & Likepe. Use a compressed air cleaner while being extremely careful not to damage anything.

2. Moreover, ensure enough space for moea o nepahetseng of your desktop/laptop, as shown.

Method 1B: Resolve Hardware Issues

Sometimes, a glitch in the USB port or power supply might trigger an unknown USB device Windows 10 error. Hence, you should perform the following checks:

1. Haeba taba e bakoa ke phepelo ea motlakase, joale leka ho kenya hape sesebelisoa sa USB ka mor'a ho ntša laptop ho tloha phepelong ea motlakase.

2. Hokela sesebelisoa se seng sa USB with the same USB port and check if there is an issue with the port.

3. Hokela sesebelisoa sa USB ho a boemakepe bo fapaneng ho laola mathata ka likou tsa USB.

Method 1C: Restart Windows PC

In most cases, a simple restart might fix Unknown USB Device (Device Descriptor Request Failed) issue.

1. Tlosa sesebelisoa sa USB.

2. Qala hape Windows PC ea hau.

3.  Khutlisetsa hape the USB device and check if it worked or not.

Method 2: Run Windows Troubleshooter

You should try running the in-built Windows troubleshooter to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. You can do so in the two ways explained below.

Option 1: Run Hardware and Devices Troubleshooter

1. Tlanya Windows + R linotlolo ka nako e le 'ngoe ho qala Matha lebokose la lebokose.

2. Tšoaea msdt.exe -e Sesebelisoa sa Tlhahlobo Mme o tobetsa OK, joalokaha ho bontšitsoe.

3. Here click on the e tsoetseng pele khetho, joalo ka ha ho totobalitsoe ka tlase.

4. Check the box marked Etsa litokiso ka bohona Mme o tobetsa E 'ngoe.

5. Once the process is completed, qala ho PC ea hau hape and check if USB is being recognized now.

Option 2: Troubleshoot Malfunctioning USB Device

1. Ho tsoa ho Mosebetsi, tobetsa ka ho le letona ho USB Device icon.

2. Khetha ea Open Devices and Printers khetho, joalo ka ha ho bonts'itsoe.

3. Tlanya ka ho le letona Sesebelisoa sa USB (bap Cruzer Blade) ebe oa khetha Troubleshoot, joalokaha ho totobalitsoe ka tlaase mona.

4. Bothata ba Windows will automatically detect problems and fix these as well.

Hlokomela: If the troubleshooter states that it could not identify the issue, then try the other methods discussed in this article.

Hape Bala: Fix USB device not recognized by Windows 10

Mokhoa oa 3: Ntlafatsa Bakhanni ba USB

To fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10, you are advised to update USB drivers, as follows:

1. Tšoaea motsamaisi oa sesebelisoa ka Windows search bar le ho otla Kenya senotlolo ho e hlahisa.

2. Eya ho Bakhanni bohle ba Serial Bus section and expand it with a double-click.

3. Joale, tobetsa ka ho le letona USB mokhanni (bap Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) and select Khothalletsa mokhanni.

4. E latelang, tobetsa Batla bakhanni ka bo eona. 

5A. Your driver will update lam itself to the latest version.

5B. If your driver is already up-to-date, then you will get the message: The best drivers for your device are already installed.

6. Tobetsa ho Close to exit the window and Rqala k'homphieutha.

7. Pheta hape the same for all USB drivers.

Method 4: Roll Back USB Drivers

If the USB device had been working correctly, but began to malfunction after an update, then rolling back the USB Drivers might help. Follow the given instructions below to do so:

1. Tsamaea ho Device Manager > Universal Serial Bus controllers joalokaha ho hlalositsoe ho mokhoa 3.

2. Tlanya ka ho le letona Mokhanni oa USB (bap Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) ebe oa khetha Matlo, joalo ka ha ho bontšitsoe ka tlase.

3. Ho USB Device Properties fensetere, chencha ho mokhanni tab mme o kgethe Roll Back Driver.

Hlokomela: If the option to Roll Back Driver is greyed out in your system, it indicates that your system does not have any updates installed for the driver. In this case, try alternative methods discussed in this article.

4. Khetha Ke hobane'ng ha u khutlela morao? from the given list and click on E ho netefatsa.

5. After the process is finished, click on OK ho sebelisa phetoho ena.

6. Finally, confirm the prompt and qala hape tsamaiso ea hau ho etsa hore rollback e atlehe.

Hape Bala: Fix Universal Serial Bus (USB) Controller Driver Issue

Mokhoa oa 5: Kenya li-Drivers tsa USB hape

If the above methods to update or roll back drivers do not work, then you can try to reinstall your USB driver. Here’s how to fix Unknown USB Device (Device Descriptor Request Failed) issue:

1. Eya ho Motsamaisi oa Sesebelisoa> Bakhanni bohle ba Serial Bus, using the steps mentioned in mokhoa 3.

2. Tlanya ka ho le letona Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft) le khetha Tlosa sesebelisoa, joalokaha ho bontšitsoe.

3. Joale, tobetsa Tlosa ebe o qala PC ea hau hape.

4. Now, download the latest USB driver from manufacturer website like Intel.

5. Once downloaded, install the latest USB driver. Then, connect your USB device and check if the said error is rectified.

Method 6: Disallow PC to Turn Off USB Device

The USB power-saving feature allows the hub driver to suspend any individual USB port without affecting the function of other ports, in order to save power. This feature, however useful, may still cause Unknown USB Device issue when your Windows 10 PC is idle. Hence, disable the automatic USB suspend feature using the given steps:

1. E-ea ho ea Motsamaisi oa sesebelisoa joalokaha ho bontšitsoe ho mokhoa 3.

2. Here, double-click on Lisebelisoa tsa Khokahano ea Batho ho e holisa.

3. Tobetsa ka ho le letona ho Sesebelisoa sa ho Kena sa USB le khetha Matlo.

4. Mona, fetohela ho Matla a Tsamaiso tab and uncheck the box titled Lumella komporo ho tima sesebelisoa sena ho boloka matla.

5. Qetellong, tobetsa OK 'me qala hape tsamaiso ea hau.

Hape Bala: Lokisa USB e 'ne e khaole le ho hokela hape

Method 7: Disable USB Selective Suspend Feature

The selective suspend feature too, helps you to conserve power while disconnecting USB sticks and other peripherals. You can easily disable the USB Selective Suspend feature via Power Options, as explained below:

1. Tšoaea Control phanele ka Windows search bar Mme o tobetse Open.

2. Khetha Sheba ka > Diaekhone tse kgolo, ebe o tobetsa Khetho ea Matla, joalokaha ho bontšitsoe.

3. Mona, tobetsa Etsa liphetoho tsa moralo in your currently selected plan section.

4. Ho Fetola Litlhophiso tsa Moralo fensetere, khetha Fetola maemo a tsoetseng pele a matla kgetho.

5. Joale, tobetsa habeli Litlhophiso tsa USB ho e holisa.

6. Hang hape, tobetsa habeli Setlhophiso sa ho emisa ka khetho ea USB ho e holisa.

7. Mona, tobetsa Ka betere 'me u fetole maemo ho Bokooa from the drop-down list, as illustrated.

8. Joale, tobetsa E kenngoe 'me u fetole maemo ho Bokooa le mona.

9. Qetellong, tobetsa Etsa kopo > Ho lokile to save these changes. Restart your PC and check if the issue is solved now.

Mokhoa oa 8: Tlosa ho qala ka potlako

Turning off the fast startup option is recommended to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. Just, follow the given steps:

1. Eya ho Control Panel > Power Options joalokaha ho bontšitsoe ho mokhoa 7.

2. Mona, tobetsa Khetha hore na li-buttons tsa matla li etsa'ng option in the left bar.

3. Joale, khetha ea Fetola maemo a sa fumaneheng hona joale kgetho.

4. Next, uncheck the box Bulela qalo e potlakileng (e khothalelitsoe) ebe o tobetsa Boloka liphetoho Joalokaha ho bontšitsoe ka tlase.

5. Qetellong, qala hape Windows PC ea hau.

Hape Bala: Lokisa Sesebelisoa sa USB se sa Tsebeng Khoutu ea Phoso 43

Mokhoa oa 9: Ntlafatsa Windows

Always ensure that you use your system in its updated version. Otherwise, it will cause the said problem.

1. Tšoaea Sheba lisebelisoa ka Windows search bar Mme o tobetse Open.

2. Joale, tobetsa ea Sheba Liphetolo konopo.

3A. Latela litaelo tse skrineng ho jarolla le ho kenya apdeite ea morao-rao e fumanehang.

3B. Haeba tsamaiso ea hau e se e ntse e le teng, joale e tla bonahala U morao-rao molaetsa.

4. Qala hape your system and check if the issue is resolved now.

Mokhoa oa 10: Ntlafatsa BIOS

If the above method could not fix Unknown USB Device issue in your Windows 10 desktop/laptop, then you can try updating system BIOS. Read our elaborate tutorial to understand What is BIOS, How to check the current BIOS version, and How to update System BIOS here.

Pro Keletso: Use the given links to Download Latest BIOS Version for Lenovo, Dell & HP lilaptop.

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We hope that you could learn kamoo ho ka fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10 problem. Let us know which method helped you the best. Also, if you have any queries or suggestions, then feel free to drop them in the comments section.