December 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses netefatso ea biometric that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Litokiso Bakeng sa Windows Hello Fingerprint ha e sebetse ho Windows 10

  1. Kenya liapdeite ka bowena.
  2. Matha Hardware & Devices tharollo ea mathata.
  3. Seta bocha likhetho tsa menoana le tsa ho lemoha sefahleho.
  4. Lumella Biometrics ho Sehlopha sa Leano la Sehlopha.
  5. Fetola litlhophiso tsa Leano la Windows Hello Group.
  6. Ntlafatsa Bakhanni ba Sisteme.
  7. Etsa Windows Reset.
  8. Tlosa ho qala ho qala.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Lisebelisoa> Ntlafatso le Ts'ireletso> Ntlafatso ea Windows
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • Click Qala> Lisebelisoa> Ntlafatso le Ts'ireletso> Bothata ba mathata.

Reset Fingerprint & Facial Recognition Options

  • Click Qala > Di-setting > Diakhaonto.
  • Tobetsa ho Likgetho tsa ho kena-kenana.
  • fumana sefahleho amohela or Litokomane tsa fingerprint options, and click on the Litokomane tsa fingerprint kgetho.
  • khetha tlosa, and do the same for sefahleho amohela.
  • E latelang, tobetsa qala and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • Type gpedit lebokoseng la ho batla ebe o tobetsa Fetola Pholisi ea Sehlopha.
  • Click Tlhophiso ea Khomphutha> Litempele tsa Tsamaiso.
  • Penya habeli Lihlopha tsa Windows.
  • Penya habeli Biometrics in the right pane and check whether all its settings are configured. 
  • If they show Ha ea etsoa, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select E nolofalitsoe Ebe o tobetsa Etsa kopo> Ho lokile.
  • Penya habeli Allow user to login using biometrics le khetha E nolofalitsoe. 
  • Click Etsa kopo> Ho lokile.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Tlanya ka ho le letona Qala> Matha. Thapa gpedit Le ho hatisa kena. 
  • Click Tlhophiso ea Khomphutha> Litempele tsa Tsamaiso.
  • E latelang, tobetsa habeli Lihlopha tsa Windows.
  • Penya habeli Biometrics.
  • Penya habeli Likarolo tsa sefahleho.
  • Tlanya ka ho le letona Configure enhanced anti-spoofing le khetha Fetola.
  • Khubaza Configure enhanced anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Qala> Mookameli oa Thepa.
  • Find the relevant drivers under Lisebelisoa tsa biometric, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Tlanya ka ho le letona ebe u khetha Batla liphetoho tsa marang-rang and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Lisebelisoa tsa Biometric le khetha Mokhanni oa ho khutlela morao in the properties section. 
  • Click OK hang ha e qetile.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC Mme o tobetse qala.

Hlokomela: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • Click Start > Settings > System > Power & Sleep
  • Click Additional Power Settings.
  • E latelang, tobetsa Choose what Power button does.
  • Click Change Settings that are unavailable 'me u se ke ua hlahloba Ho Qala ho Qala box if it’s selected, and click Boloka liphetoho.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • Click Di-setting > Apdeita & Tshireletso > Dintlafatso tsa Windows.
  • Eya ho Sheba Nalane ea Nchafatso.
  • Click ea Tlosa Lisebelisoa link.
  • A new screen will open showing the Lintlafatso tse kentsoeng. Right-click each and select Tlosa. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • Ka lebokoseng la ho batla, tlanya kena ebe o tobetsa Enter ho bula Litlaleho menu ya. 
  • Eya ho Likgetho tsa ho kena-kenana Mme o tobetse Tlhophiso tlase ho Windows Hello Fingerprint karolo.
  • Click qala and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • Click Qala > Di-setting > Lisebelisoa, a Lisebelisoa le Litšobotsi. 
  • Find your fingerprint reader and click on it. Click Tlosa le ho tiisa ketso.
  • Tlanya ka ho le letona Qala> Mookameli oa Thepa le ho holisa Lisebelisoa tsa biometric balelloa sehlopheng seo.
  • Find your fingerprint reader, right-click, then select Tlosa sesebelisoa, le ho tiisa ketso.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the USB Motsoako Hub.
  • Penya habeli USB Motsoako Hub ho bula eona Matlo. 
  • Ha u tsebe Lumella k'homphieutha ho tima mochine ona ho pholosa matla option box under the Matla a Tsamaiso tab. Repeat for all USB Root Hub entries.

Lokisa Lifaele tsa Tsamaiso

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • Type CMD lebokoseng la ho batla ebe u khetha Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Tlanya ka ho le letona Qala> Matha 'me u thaepe ditshebeletso.msc. Press Enter to open the Services window and search for the Tšebeletso ea Motsamaisi oa Boitsebiso.
  • Penya ka bobeli Manager Credential Service to open the Matlo window and go to Boemo ba Ts'ebeletso.
  • Click Ema, ebe oe tobetsa Qala button again to restart the service. 
  • Click Etsa kopo> Ho lokile and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.