Fix Microsoft Teams Video Call Not Working
If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.
How to Fix Microsoft Teams Video Call Not Working
Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.
- Corrupt/incompatible camera drivers.
- Additional camera devices are configured to your Windows 10 PC.
- Camera permission is not granted on your computer.
- A third-party antivirus program or Firewall is interfering with the Teams software.
- Some other applications in your device are using your inbuilt camera.
- VPN/Proxy interference.
- Sistem Operasi Luntur.
Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.
We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.
Ngungkulan Dasar
Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.
1. Replug Webcam
- If you are using an external web camera, the first thing you have to do is to unplug the web camera from the USB port, reboot your computer, and pasang deui it again after some time.
- If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.
2. Remove Other Hardware Devices
- Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
- If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
- Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.
3. Tutup Aplikasi Latar
Métode 1: Jalankeun Troubleshooter Hardware sareng Alat
Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.
1. pers kenop Windows + R babarengan pikeun ngaluncurkeun lalumpatan kotak dialog.
2. ngetik msdt.exe -id DeviceDiagnostic sarta pencét asup.
3. Lajeng, klik dina Teras.
4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Larapkeun perbaikan ieu and follow the on-screen instructions. Then, uihan deui alat anjeun.
4B. If there is no issue with the drivers, click Tutup masalahna dina layar ieu.
Method 2: Choose the Right Camera in Teams
Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.
1. Pencét éta Konci Windows. Ketik Microsoft Teams jeung ngajalankeun eta.
2. Klik di ikon tilu titik gigireun anjeun propil Picture in Teams.
3. Pindah kana alat tab in the left pane and scroll down the right screen.
4. Ayeuna, dina kamera menu, expand the drop-down menu.
5. Lajeng, milih nu kamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.
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Method 3: Clear Microsoft Teams Cache
Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.
1. Kaluar tim jeung peluncuran tugas Manajer ku mencét Ctrl + Shift + kenop Esc sakaligus.
2. Dina prosés tab, pilih Microsoft Teams programs that are running in the background and select Tungtung Tugas.
3. Lajeng, pencét éta Konci Windows jeung tipe % appdata% MicrosoftTeams dina palang teang.
4. Klik kabuka sakumaha anu dipidangkeun.
5. Ayeuna, pilih all the files and folders within the folder and select the pupus pilihan.
6. reboot Anjeun Windows 10 PC.
Method 4: Disable Other Additional Devices
If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.
1. ngetik Ménéjer alat dina menu pilarian Windows 10 sareng mukakeunana.
2. Ayeuna, ganda-klik kaméra pikeun ngagedékeunana.
3. Lajeng,-klik katuhu dina camera device (HP TrueVision HD, for example) and select the Pareuman alat pilihan sakumaha ditémbongkeun.
Catetan: Ensure you select a camera that you are not currently using in Teams.
4. Konfirmasi ajakan ku ngaklik on nuhun.
5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.
Catetan: Make sure you re-enable the default camera adapter again after fixing the issue.
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Method 5: Allow Camera Permissions for Browsers
If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.
1. Pencét Windows konci. Tipe Google Chrome jeung ngajalankeun eta.
2. Klik di ikon tilu titik tur pilih setélan pilihan.
3. Ayeuna, pilih Kaamanan jeung Kaayaan Pamakéan in the left pane and choose Setélan Loka from the main page.
4. Scroll down the main screen and select the kamera pilihan dina idin menu sakumaha ditémbongkeun.
5. Di dieu, pilih nu Situs tiasa naroskeun ngagunakeun kaméra anjeun option and make sure tim is not added in Not allowed to use your camera daptar.
6. Relaunch your browser and check if you have fixed the Teams video not working issue.
Métode 6: Apdet Windows
If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.
1. Pencét Windows + I konci babarengan pikeun muka setélan dina komputer Anjeun.
2. Ayeuna, pilih Ngamutahirkeun & Kaamanan.
3. milih Mariksa apdet ti panel katuhu.
4A. If your system is outdated, click Pasang ayeuna pikeun ngundeur tur masang versi panganyarna.
4B. Lamun sistem anjeun geus up-to-date, mangka bakal nembongkeun Anjeun up to date dipilampah.
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Method 7: Disable Firewall (Not Recommended)
If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.
Option I: Whitelist Teams in Firewall
1. Pencét éta Konci Windows jeung tipe Windows Defender Firewall. Open the best results.
2. In the pop-up window, click on Ngidinan aplikasi atanapi fitur ngalangkungan Windows Defender Firewall.
3. Lajeng, klik setélan robah. Finally, check for Microsoft Teams to allow through the Firewall.
Catetan: Anjeun tiasa make Ngidinan aplikasi anu sanés… to browse your program if your desired application or program does not exist in the list.
4. Tungtungna, klik OK pikeun ngahemat parobihan.
Option II: Disable Firewall Temporarily
Catetan: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.
1. Pencét Windows konci. Tipe Panél kontrol sareng mukakeunana.
2. Atur Témbongkeun ku as Kategori tur pilih Sistim sareng Kaamanan.
3. Ayeuna, pencét dina Windows Defender Firewall, sakumaha anu dipidangkeun di dieu.
4. pilih Hurungkeun atanapi pareuman Windows Defender Firewall pilihan tina menu kénca.
5. Now, check the boxes next to the Pareuman Windows Defender Firewall (henteu disarankeun) option wherever available on this screen.
6. Klik OK jeung reboot PC Anjeun.
Métode 8: Pareuman VPN
Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.
1. Pencét éta Konci Windows jeung tipe Setélan VPN dina palang teang.
2. Dina setélan jandela, pegatkeun sambungan aktip VPN jasa.
3. Togél kaluar pilihan VPN di handap Pilihan Advanced.
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Method 9: Reinstall Camera Drivers
The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.
1. Luncurkeun teh Ménéjer alat using the steps mentioned above and expand the kaméra ku ngaklik dua kali.
2. Ayeuna, klik katuhu dina nu nyetir tur pilih alat uninstall.
3. Klik uninstall dina ajakan.
4. Now, visit the manufacturer’s website (e.g. Lenovo).
5. Manggih jeung download drivers pakait jeung versi Windows dina PC Anjeun.
6. Sakali diundeur, ganda-klik dina file diundeur tur turutan parentah dina layar pikeun masang eta.
Method 10: Use Browser Version of Teams
If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.
- If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in metoda 5.
- If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.
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Method 11: Contact Microsoft Teams Technical Support
Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.
1. Buka Kaca Rojongan Microsoft.
2A. You can use the Meunangkeun aplikasi Pitulung in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Buka Meunang Pitulung tombol.
2B. Also, you could use the Vérsi browser to submit your problem. To do so, click on the meunang rojongan link.
3. Ayeuna, ngetik your problem dina Tell us your problem so we can get you the right help and support sawah sareng hit asup.
4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.
disarankeun:
Kami ngarepkeun pituduh ieu mangpaat sareng anjeun tiasa ngalereskeun Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.