Maret 4, 2022

Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Fix Microsoft Teams Video Call Not Working

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Sistem Operasi Luntur.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Ngungkulan Dasar

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to unplug the web camera from the USB port, reboot your computer, and pasang deui it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Tutup Aplikasi Latar

Métode 1: Jalankeun Troubleshooter Hardware sareng Alat

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. pers kenop Windows + R babarengan pikeun ngaluncurkeun lalumpatan kotak dialog.

2. ngetik msdt.exe -id DeviceDiagnostic sarta pencét asup.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Lajeng, klik dina Teras.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Larapkeun perbaikan ieu and follow the on-screen instructions. Then, uihan deui alat anjeun.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Tutup masalahna dina layar ieu.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Pencét éta Konci Windows. Ketik Microsoft Teams jeung ngajalankeun eta.

Hit the Windows key. Type Microsoft Teams and launch it

2. Klik di ikon tilu titik gigireun anjeun propil Picture in Teams.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Pindah kana alat tab in the left pane and scroll down the right screen.

4. Ayeuna, dina kamera menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Lajeng, milih nu kamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Ogé Baca: Kumaha Ngarobih Microsoft Teams Profil Avatar

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Kaluar tim jeung peluncuran tugas Manajer ku mencét Ctrl + Shift + kenop Esc sakaligus.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. Dina prosés tab, pilih Microsoft Teams programs that are running in the background and select Tungtung Tugas.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Lajeng, pencét éta Konci Windows jeung tipe % appdata% MicrosoftTeams dina palang teang.

4. Klik kabuka sakumaha anu dipidangkeun.

Open Teams Roaming folder

5. Ayeuna, pilih all the files and folders within the folder and select the pupus pilihan.

Now, select all the files and folders within the folder and select the Delete option.

6. reboot Anjeun Windows 10 PC.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. ngetik Ménéjer alat dina menu pilarian Windows 10 sareng mukakeunana.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Ayeuna, ganda-klik kaméra pikeun ngagedékeunana.

expand the Cameras section by double-clicking on it

3. Lajeng,-klik katuhu dina camera device (HP TrueVision HD, for example) and select the Pareuman alat pilihan sakumaha ditémbongkeun.

Catetan: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Konfirmasi ajakan ku ngaklik on nuhun.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Catetan: Make sure you re-enable the default camera adapter again after fixing the issue.

Ogé Baca: Kumaha Aktipkeun atanapi Nonaktipkeun Microsoft Teams Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Pencét Windows konci. Tipe Google Chrome jeung ngajalankeun eta.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Klik di ikon tilu titik tur pilih setélan pilihan.

Click on the three-dotted icon and select the Settings option

3. Ayeuna, pilih Kaamanan jeung Kaayaan Pamakéan in the left pane and choose Setélan Loka from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the kamera pilihan dina idin menu sakumaha ditémbongkeun.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Di dieu, pilih nu Situs tiasa naroskeun ngagunakeun kaméra anjeun option and make sure tim is not added in Not allowed to use your camera daptar.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your browser and check if you have fixed the Teams video not working issue.

Métode 6: Apdet Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Pencét Windows + I konci babarengan pikeun muka setélan dina komputer Anjeun.

2. Ayeuna, pilih Ngamutahirkeun & Kaamanan.

Ayeuna, pilih Update sareng Kaamanan

3. milih Mariksa apdet ti panel katuhu.

select Check for Updates from the right panel

4A. If your system is outdated, click Pasang ayeuna pikeun ngundeur tur masang versi panganyarna.

If your system is outdated, click Install now to download and install the latest version

4B. Lamun sistem anjeun geus up-to-date, mangka bakal nembongkeun Anjeun up to date dipilampah.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Ogé Baca: Where are Microsoft Teams Recordings Stored?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Pencét éta Konci Windows jeung tipe Windows Defender Firewall. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Ngidinan aplikasi atanapi fitur ngalangkungan Windows Defender Firewall.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Lajeng, klik setélan robah. Finally, check for Microsoft Teams to allow through the Firewall.

Catetan: Anjeun tiasa make Ngidinan aplikasi anu sanés… to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Tungtungna, klik OK pikeun ngahemat parobihan.

Option II: Disable Firewall Temporarily

Catetan: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Pencét Windows konci. Tipe Panél kontrol sareng mukakeunana.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Atur Témbongkeun ku as Kategori tur pilih Sistim sareng Kaamanan.

Set View by as Category and select System and Security

3. Ayeuna, pencét dina Windows Defender Firewall, sakumaha anu dipidangkeun di dieu.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. pilih Hurungkeun atanapi pareuman Windows Defender Firewall pilihan tina menu kénca.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Pareuman Windows Defender Firewall (henteu disarankeun) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. Klik OK jeung reboot PC Anjeun.

Métode 8: Pareuman VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Pencét éta Konci Windows jeung tipe Setélan VPN dina palang teang.

Hit the Windows key and type VPN settings in the search bar

2. Dina setélan jandela, pegatkeun sambungan aktip VPN jasa.

3. Togél kaluar pilihan VPN di handap Pilihan Advanced.

Dina jandéla Setélan, pegatkeun sambungan ladenan VPN aktip tur matikan pilihan VPN dina Pilihan Advanced

Ogé Baca: Fix Microsoft Teams Terus Dibalikan deui

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Luncurkeun teh Ménéjer alat using the steps mentioned above and expand the kaméra ku ngaklik dua kali.

expand the Cameras section by double-clicking on it

2. Ayeuna, klik katuhu dina nu nyetir tur pilih alat uninstall.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. Klik uninstall dina ajakan.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Manggih jeung download drivers pakait jeung versi Windows dina PC Anjeun.

6. Sakali diundeur, ganda-klik dina file diundeur tur turutan parentah dina layar pikeun masang eta.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in metoda 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Ogé Baca: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Buka Kaca Rojongan Microsoft.

Kaca Rojongan Microsoft

2A. You can use the Meunangkeun aplikasi Pitulung in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Buka Meunang Pitulung tombol.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the Vérsi browser to submit your problem. To do so, click on the meunang rojongan link.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Ayeuna, ngetik your problem dina Tell us your problem so we can get you the right help and support sawah sareng hit asup.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

disarankeun:

Kami ngarepkeun pituduh ieu mangpaat sareng anjeun tiasa ngalereskeun Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.