Désémber 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses auténtikasi biometrik that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Perbaikan Pikeun Windows Hello Fingerprint Teu Gawé Dina Windows 10

  1. Pasang apdet sacara manual.
  2. Ngajalankeun Hardware & Alat troubleshooter.
  3. Reset pilihan sidik & pangenal raray.
  4. Aktipkeun Biometrics dina Editor Kawijakan Grup.
  5. Robah setélan Windows Hello Group Policy.
  6. Ngamutahirkeun Supir System.
  7. Laksanakeun Reset Windows.
  8. Pareuman Fast Startup.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Setélan> Pembaruan & Kaamanan> Pembaruan Windows
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • Klik Mimitian> Setélan> Perbarui & Kaamanan> Pecahkeun masalah.

Reset Fingerprint & Facial Recognition Options

  • Klik Mimitian> Setélan> Akun.
  • Klik Asup-di pilihan.
  • Manggih Pangakuan raray or cap jempol options, and click on the cap jempol pilihan.
  • milih mindahkeun, and do the same for Pangakuan raray.
  • Teras, klik perlu Mimitian and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • ngetik gpedit dina kotak search teras pencét Kabijakan Grup Édit.
  • Klik Konfigurasi Komputer> Citakan Administratif.
  • Ganda-klik komponén Windows.
  • Ganda-klik Biometrics in the right pane and check whether all its settings are configured. 
  • If they show teu ngonpigurasi, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select diaktipkeun lajeng klik Larapkeun> OKÉ.
  • Ganda-klik Allow user to login using biometrics tur pilih diaktipkeun. 
  • Klik Larapkeun> OKÉ.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • -Klik katuhu Mimitian> Ngajalankeun. Ketik gpedit terus pencét asup. 
  • Klik Konfigurasi Komputer> Citakan Administratif.
  • Salajengna, ganda-klik komponén Windows.
  • Ganda-klik Biometrics.
  • Ganda-klik Fitur raray.
  • -Klik katuhu Configure enhanced anti-spoofing tur pilih édit.
  • nganonaktipkeun Configure enhanced anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Mimitian> Manajer Alat.
  • Find the relevant drivers under Alat biometrik, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Pencét-katuhu teras pilih Nyeken pikeun parobahan hardware and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Alat Biometrik tur pilih Gulung Balik Supir in the properties section. 
  • Klik OK sakali éta réngsé.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC teras klik perlu Mimitian.

Catetan: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • Klik Start > Settings > System > Power & Sleep
  • Klik Setélan Daya tambahan.
  • Teras, klik Choose what Power button does.
  • Klik Change Settings that are unavailable sareng pupus centang dina Gancang ngamimitian box if it’s selected, and click nyalametkeun robah.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • Klik Setélan> Update & Kaamanan> Windows Apdet.
  • Pindah ka Tingali Sejarah Pembaruan.
  • Klik Uninstall Apdet link.
  • A new screen will open showing the Dipasang Apdet. Right-click each and select uninstall. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • Dina kotak search, ngetik Daptar terus pencét Enter pikeun muka rekening menu. 
  • Pindah ka Asup-di pilihan teras klik Disetél handapeun Windows Hello Sidik Jari bagian.
  • Klik perlu Mimitian and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • Klik Mimitian> Setélan> Aplikasi, di Aplikasi sareng Pitur. 
  • Find your fingerprint reader and click on it. Click uninstall sareng mastikeun tindakan na.
  • -Klik katuhu Mimitian> Manajer Alat sareng ngagedekeun Alat biometrik kategori.
  • Find your fingerprint reader, right-click, then select Uninstall alat, sareng mastikeun tindakan na.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the Hub Akar USB.
  • Ganda-klik Hub Akar USB pikeun muka na pasipatan. 
  • Pupus centang Ngawenangkeun komputer pikeun mareuman alat ieu pikeun ngahemat daya option box under the Manajemén kakuatan tab. Repeat for all USB Root Hub entries.

Ngalereskeun File System

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • ngetik CMD dina kotak search teras pilih Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type SFC / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • -Klik katuhu Mimitian> Ngajalankeun jeung tipe jasa.msc. Press Enter to open the Services window and search for the Service Manajer Kapercayaan.
  • Klik-dua kali éta Credential Manager Service to open the pasipatan window and go to Status Layanan.
  • Klik Eureun, terus klik ngamimitian button again to restart the service. 
  • Klik Larapkeun> OK and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.