Mars 4, 2022

Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft-lag is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Fix Microsoft Teams Video Call Not Working

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Föråldrat operativsystem.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Grundläggande felsökning

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to koppla ur the web camera from the USB port, omstart your computer, and koppla in den igen it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Stäng bakgrundsapplikationer

Metod 1: Kör felsökaren för maskinvara och enheter

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Tryck Windows + R-tangenter tillsammans för att lansera Körning dialog ruta.

2. Typ msdt.exe -id DeviceDiagnostic och slå ange.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Klicka sedan på Nästa.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Applicera den här reparationen and follow the on-screen instructions. Then, omstart din enhet.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Stäng felsökningen på följande skärm.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Slå på Windows-tangenten. Typ Microsoft-lag och starta den.

Hit the Windows key. Type Microsoft Teams and launch it

2. Klicka på tre-prickade ikon bredvid din Profilbild i lag.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Byt till enheter tab in the left pane and scroll down the right screen.

4. Nu, i Kamera menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Välj sedan rum you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Läs också: Hur man ändrar Microsoft Teams profilavatar

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Utgång lag och lansera Task manager genom att trycka Ctrl + Shift + Esc-tangenter samtidigt.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. I Processer , välj den Microsoft-lag programs that are running in the background and select Avsluta aktivitet.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Tryck sedan på Windows-tangenten och typ % appdata% MicrosoftTeams i sökfältet.

4. Klicka på Öppen som visat.

Open Teams Roaming folder

5. Välj nu all the files and folders within the folder and select the Radera alternativ.

Now, select all the files and folders within the folder and select the Delete option.

6. omstart din Windows 10-dator.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Typ Enhetshanteraren i Windows 10 sökmeny och öppna den.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Dubbelklicka nu kameror att expandera den.

expand the Cameras section by double-clicking on it

3. Högerklicka sedan på camera device (HP TrueVision HD, for example) and select the Inaktivera enheten alternativ som visas.

Notera: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Bekräfta uppmaningen genom att klicka på Ja.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Notera: Make sure you re-enable the default camera adapter again after fixing the issue.

Läs också: Hur man aktiverar eller inaktiverar Microsoft Teams Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. tryck på Windows nyckel. Typ Google Chrome och starta den.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Klicka på tre-prickade ikon och välj Inställningar alternativ.

Click on the three-dotted icon and select the Settings option

3. Välj nu Säkerhet och sekretess in the left pane and choose Webbplatsinställningar från huvudsidan.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the Kamera alternativet under behörigheter menyn som visas.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Välj här Webbplatser kan be om att få använda din kamera option and make sure lag is not added in Not allowed to use your camera lista.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your webbläsare and check if you have fixed the Teams video not working issue.

Metod 6: Uppdatera Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. tryck på Windows + I-nycklar tillsammans för att öppna Inställningar på din dator.

2. Välj nu Uppdatering och säkerhet.

Välj nu Uppdatering och säkerhet

3. välj Sök efter uppdateringar från den högra panelen.

select Check for Updates from the right panel

4A. If your system is outdated, click installera nu för att ladda ner och installera den senaste versionen.

If your system is outdated, click Install now to download and install the latest version

4B. Om ditt system redan är uppdaterat kommer det att visas Du är uppdaterad meddelande.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Läs också: Where are Microsoft Teams Recordings Stored?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Slå på Windows-tangenten och typ Windows Defender Firewall. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Tillåt en app eller funktion via Windows Defender Firewall.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Klicka sedan på Ändra inställningar. Finally, check for Microsoft-lag to allow through the Firewall.

Notera: Du kan använda Tillåt en annan app... to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Klicka till slut OK för att spara ändringarna.

Option II: Disable Firewall Temporarily

Notera: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. tryck på Windows nyckel. Typ kontrollpanelen och öppna den.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Uppsättning Visa efter as Kategori och välj System och säkerhet.

Set View by as Category and select System and Security

3. Klicka nu på Windows Defender Firewall, som visas här.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Välj Slå på Windows Defender Firewall på eller av alternativ från vänstra menyn.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Stäng av Windows Defender-brandväggen (rekommenderas inte) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. klick OK och omstart din dator.

Metod 8: Inaktivera VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Slå på Windows-tangenten och typ VPN-inställningar i sökfältet.

Hit the Windows key and type VPN settings in the search bar

2. I Inställningar window, disconnect the active VPN tjänsten.

3. Stäng av VPN-alternativ under Avancerade alternativ.

In the Settings window, disconnect the active VPN service and toggle off the VPN options under Advanced Options

Läs också: Fix Microsoft Teams fortsätter att starta om

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Starta Enhetshanteraren using the steps mentioned above and expand the kameror genom att dubbelklicka på den.

expand the Cameras section by double-clicking on it

2. Högerklicka nu på chaufför och välj Avinstallera enheten.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. klick Avinstallera i prompten.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. lenovo).

lenovo intel camera driver download page

5. hitta och Download drivrutinerna som motsvarar Windows-versionen på din PC.

6. När du har laddat ned dubbelklickar du på nedladdade filen och följ instruktionerna på skärmen för att installera den.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Förfarande 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Läs också: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Gå till Microsoft Support-sida.

Microsoft Support-sida

2A. You can use the Få hjälp-appen in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Öppna Få hjälp knapp.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the webbläsareversion to submit your problem. To do so, click on the Få stöd länken.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Skriv nu your problem i Tell us your problem so we can get you the right help and support fält och träff ange.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

Rekommenderas:

Vi hoppas att den här guiden var till hjälp och att du kunde fixa Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.