December 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses biometrisk autentisering that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Fixar för Windows Hello Fingerprint fungerar inte i Windows 10

  1. Installera uppdateringar manuellt.
  2. Kör felsökaren för maskinvara och enheter.
  3. Återställ alternativen för fingeravtryck och ansiktsigenkänning.
  4. Aktivera Biometrics i Group Policy Editor.
  5. Ändra Windows Hello grupprincipinställningar.
  6. Uppdatera systemdrivrutiner.
  7. Utför en Windows-återställning.
  8. Stäng av snabbstart.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Inställningar> Uppdatering och säkerhet> Windows Update
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Kör felsökaren för maskinvara och enheter

This will scan and detect any possible hardware and devices issue in the system.

  • Klicka Start> Inställningar> Uppdatering och säkerhet> Felsök.

Reset Fingerprint & Facial Recognition Options

  • Klicka Start > Inställningar > Konton.
  • Klicka på Inloggningsalternativ.
  • hitta ansiktsigenkänning or Fingeravtryck options, and click on the Fingeravtryck alternativ.
  • Välja AVLÄGSNA, and do the same for ansiktsigenkänning.
  • Klicka sedan på Kom igång and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • Typ gpedit i sökrutan och klicka på Edit Group Policy.
  • Klicka Datorkonfiguration> Administrativa mallar.
  • Dubbelklicka Windows-komponenter.
  • Dubbelklicka Biometri in the right pane and check whether all its settings are configured. 
  • If they show Inte konfigurerad, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select Aktiverat och klicka sedan på Ansök> OK.
  • Dubbelklicka Allow user to login using biometrics och välj Aktiverat. 
  • Klicka Ansök> OK.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Högerklicka Start> Kör. Typ gpedit och tryck ange. 
  • Klicka Datorkonfiguration> Administrativa mallar.
  • Dubbelklicka sedan Windows-komponenter.
  • Dubbelklicka Biometri.
  • Dubbelklicka Ansiktsdrag.
  • Högerklicka Configure enhanced anti-spoofing och välj Redigera.
  • inaktivera Configure enhanced anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Uppdatera systemdrivrutiner

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Start> Enhetshanteraren.
  • Find the relevant drivers under Biometriska enheter, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Högerklicka och välj Skanna efter hårdvaruändringar and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Biometriska enheter och välj Återställ tidigare drivrutin in the properties section. 
  • Klicka OK när det är klart.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC och klicka Kom igång.

Notera: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • Klicka Start > Settings > System > Power & Sleep
  • Klicka Ytterligare ströminställningar.
  • Klicka sedan på Välj vad på strömbrytaren gör.
  • Klicka Change Settings that are unavailable och avmarkera Snabb start box if it’s selected, and click Spara ändringar.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • Klicka Inställningar > Uppdatering och säkerhet > Windows-uppdateringar.
  • Gå till Visa uppdateringshistorik.
  • Klicka på Avinstallera uppdateringar länken.
  • A new screen will open showing the Installerade uppdateringar. Right-click each and select Avinstallera. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • Skriv i sökrutan logga in och tryck på Enter för att öppna konton meny. 
  • Gå till Inloggningsalternativ och klicka Montera myggnät för luckor under Windows Hello Fingerprint sektion.
  • Klicka Kom igång and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • Klicka Start > Inställningar > Appar. I Appar och funktioner. 
  • Find your fingerprint reader and click on it. Click Avinstallera och bekräfta åtgärden.
  • Högerklicka Start> Enhetshanteraren och utöka Biometriska enheter kategori.
  • Find your fingerprint reader, right-click, then select Avinstallera enhet, och bekräfta åtgärden.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the USB Root Hub.
  • Dubbelklicka USB Root Hub att öppna sin Våra Bostäder. 
  • Avmarkera kryssrutan Låt datorn stänga av den här enheten för att spara ström option box under the Power Management tab. Repeat for all USB Root Hub entries.

Reparera systemfiler

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • Typ CMD i sökrutan och välj Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Högerklicka Start> Kör och typ tjänster.msc. Press Enter to open the Services window and search for the Credential Manager Service.
  • Dubbelklicka på Credential manager Service to open the Våra Bostäder och gå till Servicestatus.
  • Klicka Sluta, och klicka sedan på Start button again to restart the service. 
  • Klicka Applicera> OK and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.