Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Matimu ya Microsoft is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

• Corrupt/incompatible camera drivers.
• Additional camera devices are configured to your Windows 10 PC.
• Camera permission is not granted on your computer.
• A third-party antivirus program or Firewall is interfering with the Teams software.
• Some other applications in your device are using your inbuilt camera.
• VPN/Proxy interference.
• Mfumo wa Uendeshaji Uliopitwa na Wakati.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Utatuzi wa kimsingi

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

• If you are using an external web camera, the first thing you have to do is to Ondoa the web camera from the USB port, reboot your computer, and kuziba tena it again after some time.
• If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

• Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
• If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
• Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Funga Programu za Usuli

Njia ya 1: Endesha Kitatuzi cha Vifaa na Vifaa

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Bonyeza Vifunguo vya Windows + R pamoja kuzindua Kukimbia sanduku la mazungumzo.

2. Weka msdt.exe -id KifaaUtambuzi na hit kuingia.

3. Kisha, bonyeza Inayofuata.

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Tumia hii kurekebisha and follow the on-screen instructions. Then, fungua tena kifaa chako.

4B. If there is no issue with the drivers, click Funga shida kwenye skrini ifuatayo.

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Piga Ufunguo wa Windows. Weka Matimu ya Microsoft na kuizindua.

2. Bonyeza ikoni ya nukta tatu karibu na yako Picha katika Timu.

3. Badilisha hadi Vifaa tab in the left pane and scroll down the right screen.

4. Sasa, katika chumba menu, expand the drop-down menu.

5. Kisha, chagua kamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

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Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Toka timu na uzinduzi Task Meneja kwa kuendeleza Ctrl + Shift + Esc vitufe wakati huo huo.

2. Ndani ya Mchakato tab, kuchagua Matimu ya Microsoft programs that are running in the background and select Mwisho Kazi.

3. Kisha, piga Ufunguo wa Windows na weka % appdata% MicrosoftTeams katika bar ya utafutaji.

4. Bonyeza juu ya Open kama inavyoonekana.

5. Sasa, chagua all the files and folders within the folder and select the kufuta chaguo.

6. Reboot your Windows 10 PC.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Weka Hila Meneja katika Menyu ya utafutaji ya Windows 10 na ufungue.

2. Sasa, bofya mara mbili Kamera kupanua.

3. Kisha, bonyeza-kulia kwenye camera device (HP TrueVision HD, for example) and select the Zima kifaa chaguo kama inavyoonyeshwa.

Kumbuka: Ensure you select a camera that you are not currently using in Teams.

4. Thibitisha kidokezo kwa kubofya Ndiyo.

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Kumbuka: Make sure you re-enable the default camera adapter again after fixing the issue.

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Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Waandishi wa habari Windows ufunguo. Aina google Chrome na kuizindua.

2. Bonyeza ikoni ya nukta tatu na uchague Mazingira chaguo.

3. Sasa, chagua Usalama na faragha in the left pane and choose Mipangilio ya Site from the main page.

4. Scroll down the main screen and select the chumba chaguo chini ya Ruhusa menyu kama inavyoonyeshwa.

5. Hapa, chagua Tovuti zinaweza kuomba kutumia kamera yako option and make sure timu is not added in Not allowed to use your camera orodha.

6. Relaunch your browser and check if you have fixed the Teams video not working issue.

Njia ya 6: Sasisha Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Waandishi wa habari Funguo za Windows + I pamoja ili kufungua Mazingira Kwenye kompyuta yako.

2. Sasa, chagua Sasisha na Usalama.

3. Chagua Angalia vilivyojiri vipya kutoka kwa paneli ya kulia.

4A. If your system is outdated, click Sakinisha sasa kupakua na kusakinisha toleo jipya zaidi.

4B. Ikiwa mfumo wako tayari umesasishwa, basi itaonyeshwa Umesasishwa ujumbe.

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Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Piga Ufunguo wa Windows na weka Windows Defender Firewall. Open the best results.

2. In the pop-up window, click on Ruhusu programu au huduma kupitia Firewall ya Windows Defender.

3. Kisha, bofya Badilisha mipangilio. Finally, check for Matimu ya Microsoft to allow through the Firewall.

Kumbuka: Unaweza kutumia Ruhusu programu nyingine... to browse your program if your desired application or program does not exist in the list.

4. Hatimaye, bofya OK Ili kuhifadhi mabadiliko.

Option II: Disable Firewall Temporarily

Kumbuka: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Waandishi wa habari Windows ufunguo. Aina Jopo la kudhibiti na ufungue.

2. Weka Angalia na as Kategoria na chagua Mfumo na Usalama.

3. Sasa, bofya Windows Defender Firewall, kama inavyoonyeshwa hapa.

4. Chagua Weka au kuzima Firewall ya Windows Defender chaguo kutoka kwenye orodha ya kushoto.

5. Now, check the boxes next to the Zima Windows Defender Firewall (haifai) option wherever available on this screen.

6. Bonyeza OK na Reboot PC yako.

Njia ya 8: Zima VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Piga Ufunguo wa Windows na weka Mipangilio ya VPN katika bar ya utafutaji.

2. Ndani ya Mazingira dirisha, kata muunganisho amilifu VPN huduma.

3. Geuza mbali Chaguzi za VPN chini ya Advanced vingine.

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Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Uzindua Hila Meneja using the steps mentioned above and expand the Kamera kwa kubofya mara mbili juu yake.

2. Sasa, bofya kulia kwenye dereva na chagua Futa kifaa.

3. Bonyeza Kufuta katika haraka.

4. Now, visit the manufacturer’s website (e.g. Lenovo).

5. Kupata na Pakua viendeshi vinavyolingana na toleo la Windows kwenye PC yako.

6. Mara baada ya kupakuliwa, bofya mara mbili kwenye faili iliyopakuliwa na ufuate maagizo kwenye skrini ili kusakinisha.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

• If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Method 5.
• If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

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Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Kwenda Ukurasa wa Usaidizi wa Microsoft.

2A. You can use the Pata programu ya Usaidizi in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Fungua Pata Usaidizi button.

2B. Also, you could use the toleo la kivinjari to submit your problem. To do so, click on the Kupata msaada kiungo.

3. Sasa, chapa your problem katika Tell us your problem so we can get you the right help and support shamba na kugonga kuingia.

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Ilipendekeza:

Tunatumahi kuwa mwongozo huu ulikuwa muhimu na unaweza kurekebisha Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.