Oktoba 23, 2021

Fix Unknown USB Device in Windows 10 (Device Descriptor Request Failed)

You may find that when you connect an external USB drive, it doesn’t work on your computer. Instead, you get an error message: The last USB device you connected to this computer malfunctioned, and Windows does not recognize it. This may be because the device incompatible with your system. The USB Device Descriptor is responsible for storing information related to various USB devices connected to it so that Windows operating system may recognize these USB devices in the future. If the USB is not recognized, then the USB device descriptor is not working properly on Windows 10. The unrecognized device in Device Manager will be labeled as Unknown USB Device (Device Descriptor Request Failed) na pembetatu ya manjano na alama ya mshangao. The unknown USB device issue may arise due to various reasons. Today, we will help you fix the Unknown USB Device: Device Descriptor Request Failed error in Windows 10 PC.

Fix Device Descriptor Request Failed (Unkown USB Device)

Fix Device Descriptor Request Failed

How to Fix Unknown USB Device (Device Descriptor Request Failed) in Windows 10

You may face these common errors due to an Unknown USB Device issue:

  • Device Descriptor Request Failed
  • Port Reset Failed
  • Set Address Failed

There can be several reasons behind this issue, such as:

  • Outdated USB Drivers: If the current drivers in your Windows PC are incompatible or outdated with the system files, then you may face this error.
  • Enabled USB Suspend Settings: If you have enabled the USB Suspend settings in your device, then all the USB devices will be suspended from the computer if they are not in active use.
  • Outdated Windows OS: In some circumstances, it could be that the Windows operating system running on your device is outdated and thus, conflicting with the device drivers.
  • Malfunctioning USB ports: Unclean surroundings might also contribute to the poor performance of your USB drive since the accumulation of dust will not only block the ventilation to the computer but also, cause USB ports to malfunction.
  • BIOS is not updated: This too may cause such problems.

A list of methods to fix Unknown USB Device: Device Descriptor Request Failed error in Windows 10 computers has been compiled and arranged according to user convenience. So, keep reading!

Njia ya 1: Utatuzi wa Msingi

Method 1A: Maintain Clean & Ventilated Ambience

Unclean surroundings and dusty USB ports may cause an Unknown USB Device error in your Windows 10 desktop/laptop. Hence, you should implement the following steps:

1. Clean laptop vents & bandari. Use a compressed air cleaner while being extremely careful not to damage anything.

2. Moreover, ensure enough space for uingizaji hewa sahihi of your desktop/laptop, as shown.

ventillated laptop computer setup. Fix Unknown USB Device Descriptor Request Failed in Windows 10

Method 1B: Resolve Hardware Issues

Sometimes, a glitch in the USB port or power supply might trigger an unknown USB device Windows 10 error. Hence, you should perform the following checks:

1. Ikiwa suala linasababishwa na ugavi wa umeme, basi kujaribu kuingiza tena kifaa cha USB baada ya kuchomoa kompyuta ya mkononi kutoka kwa usambazaji wa umeme.

2. Unganisha kifaa kingine cha USB with the same USB port and check if there is an issue with the port.

3. Chomeka kifaa cha USB kwenye a bandari tofauti ili kuondoa maswala na bandari za USB.

usb device ports laptop

Method 1C: Restart Windows PC

In most cases, a simple restart might fix Unknown USB Device (Device Descriptor Request Failed) issue.

1. Futa kifaa cha USB.

2. Anzisha tena PC yako ya Windows.

click on Restart. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3.  Unganisha tena the USB device and check if it worked or not.

Method 2: Run Windows Troubleshooter

You should try running the in-built Windows troubleshooter to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. You can do so in the two ways explained below.

Option 1: Run Hardware and Devices Troubleshooter

1. Bonyeza Windows + R funguo wakati huo huo kuzindua Kukimbia sanduku la mazungumzo.

2. Weka msdt.exe -id KifaaUtambuzi na bonyeza OK, kama inavyoonekana.

type in command msdt.exe id DeviceDiagnostic in Run command box and select OK

3. Here click on the Ya juu chaguo, kama ilivyoonyeshwa hapa chini.

bonyeza chaguo la hali ya juu katika Kitatuzi cha Vifaa na Vifaa

4. Angalia kisanduku kilichowekwa alama Tumia matengenezo moja kwa moja na bonyeza Inayofuata.

check apply repairs automatically option in hardware and devices troubleshooter and click on Next

5. Once the process is completed, kuanzisha upya PC yako and check if USB is being recognized now.

Option 2: Troubleshoot Malfunctioning USB Device

1. Kutoka Upau wa kazi, bonyeza-bonyeza kwenye USB Device icon.

2. Chagua Open Devices and Printers chaguo, kama inavyoonyeshwa.

right click on USB icon at taskbar and select open devices and printers option

3. Bonyeza kulia Kifaa cha USB (mfano Blade ya Cruzer) na uchague troubleshoot, kama ilivyoangaziwa hapa chini.

right click on usb device and select troubleshoot option in devices and printers Window. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Windows Troubleshooter will automatically detect problems and fix these as well.

Windows troubleshooter kugundua matatizo

Kumbuka: If the troubleshooter states that it could not identify the issue, then try the other methods discussed in this article.

Pia Soma: Fix USB device not recognized by Windows 10

Njia ya 3: Sasisha Viendeshi vya USB

To fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10, you are advised to update USB drivers, as follows:

1. Weka mwongoza kifaa katika Upau wa utafutaji wa Windows na hit Ingiza ufunguo kuzindua.

Andika Kidhibiti cha Kifaa kwenye menyu ya utaftaji ya Windows 10.

2. Kwenda Wasimamizi wa Serial Bus wote section and expand it with a double-click.

Double click on Universal Serial Bus Controllers in the Device Manager window

3. Sasa, bofya kulia USB dereva (mfano Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) na uchague Sasisha dereva.

right click on usb driver and select update driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Ifuatayo, bonyeza Tafuta kiotomatiki kwa madereva. 

click on select Search automatically for drivers.

5A. Your driver will update itself to the latest version.

5B. If your driver is already up-to-date, then you will get the message: The best drivers for your device are already installed.

If you driver is already up-to-date, then you will see the following screen. Fix Unknown USB Device Descriptor Request Failed in Windows 10

6. Bonyeza juu ya karibu to exit the window and Rkuanza kompyuta.

7. Rudia the same for all USB drivers.

Method 4: Roll Back USB Drivers

If the USB device had been working correctly, but began to malfunction after an update, then rolling back the USB Drivers might help. Follow the given instructions below to do so:

1. Nenda kwa Device Manager > Universal Serial Bus controllers kama ilivyoelezwa katika Method 3.

2. Bonyeza kulia Kiendeshaji cha USB (mfano Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) na uchague Mali, kama inavyoonyeshwa hapa chini.

right click on usb driver and select properties

3. Ndani ya USB Device Properties dirisha, badili hadi Dereva tab na chagua Roll Back Driver.

Kumbuka: If the option to Roll Back Driver is greyed out in your system, it indicates that your system does not have any updates installed for the driver. In this case, try alternative methods discussed in this article.

roll back driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Chagua Why are you rolling back? from the given list and click on Ndiyo kuthibitisha.

select reason to roll back drivers and click Yes

5. After the process is finished, click on OK kutumia mabadiliko haya.

6. Finally, confirm the prompt and fungua tena mfumo wako kufanya urejeshaji ufanisi.

Pia Soma: Fix Universal Serial Bus (USB) Controller Driver Issue

Njia ya 5: Weka tena Viendeshi vya USB

If the above methods to update or roll back drivers do not work, then you can try to reinstall your USB driver. Here’s how to fix Unknown USB Device (Device Descriptor Request Failed) issue:

1. Enda kwa Meneja wa Kifaa> Wasimamizi wa Serial Bus wote, using the steps mentioned in Method 3.

2. Bonyeza kulia Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft) na chagua Futa kifaa, kama inavyoonekana.

right click on usb driver and select Uninstall device. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3. Sasa, bofya Kufuta na kuanzisha upya PC yako.

click on uninstall button to confirm uninstalling the driver

4. Now, download the latest USB driver from manufacturer website like Intel.

download intel USB driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

5. Once downloaded, install the latest USB driver. Then, connect your USB device and check if the said error is rectified.

Method 6: Disallow PC to Turn Off USB Device

The USB power-saving feature allows the hub driver to suspend any individual USB port without affecting the function of other ports, in order to save power. This feature, however useful, may still cause Unknown USB Device issue when your Windows 10 PC is idle. Hence, disable the automatic USB suspend feature using the given steps:

1. Nenda kwa Hila Meneja kama inavyoonyeshwa katika Method 3.

2. Hapa, bofya mara mbili Vifaa vya Maingiliano ya Binadamu kupanua.

double click on the Human Interface Devices.

3. Bonyeza-kulia kwenye Kifaa cha Kuingiza cha USB na chagua Mali.

Right click on USB input device and select the Properties. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Here, switch to the Usimamizi wa Power tab and uncheck the box titled Ruhusu kompyuta kuzima kifaa hiki ili kuokoa nishati.

switch to the Power Management tab and uncheck the box Allow the computer to turn off this device to save power

5. Hatimaye, bofya OK na fungua tena mfumo wako.

Pia Soma: Rekebisha USB Huendelea Kukata Muunganisho na Kuunganisha Upya

Method 7: Disable USB Selective Suspend Feature

The selective suspend feature too, helps you to conserve power while disconnecting USB sticks and other peripherals. You can easily disable the USB Selective Suspend feature via Power Options, as explained below:

1. Weka Kudhibiti Jopo katika Upau wa utafutaji wa Windows na bonyeza Open.

Andika Paneli ya Kudhibiti kwenye upau wa utafutaji na ubofye Fungua.

2. Chagua Tazama kwa > Ikoni kubwa, kisha bonyeza Chaguzi za Nguvu, kama inavyoonekana.

go to the Power Options and click on it

3. Hapa, bofya Badilisha mipangilio ya mpango in your currently selected plan section.

chagua Badilisha mipangilio ya mpango.

4. Ndani ya Badilisha Mipangilio ya Mpango dirisha, chagua Badilisha mipangilio ya nguvu ya juu chaguo.

In the Edit Plan Settings window, click on Change advanced power settings

5. Sasa, bofya mara mbili Mipangilio ya USB kupanua.

bonyeza mara mbili kwenye chaguo la mipangilio ya usb katika Badilisha dirisha la mipangilio ya nguvu ya hali ya juu

6. Mara nyingine tena, bofya mara mbili Mpangilio wa kusimamisha kwa kuchagua USB kupanua.

double click on usb selective supend settings in usb settings in Change advanced power settings window

7. Hapa, bofya Kwa betri na ubadilishe mpangilio uwe Walemavu from the drop-down list, as illustrated.

chagua kwenye mipangilio ya betri ili kuzimwa katika mipangilio ya kusimamisha usb katika mipangilio ya usb kwenye Badilisha dirisha la mipangilio ya juu ya nishati

8. Sasa, bofya Imeingia ndani na ubadilishe mpangilio uwe Walemavu hapa pia.

click Apply then, OK to save changes after disabling usb selective supend settings in usb settings in Change advanced power settings window

9. Hatimaye, bofya Kuomba > Sawa to save these changes. Restart your PC and check if the issue is solved now.

Njia ya 8: Zima Uanzishaji wa Haraka

Turning off the fast startup option is recommended to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. Just, follow the given steps:

1. Kwenda Jopo la Kudhibiti> Chaguzi za Nguvu kama inavyoonyeshwa katika Method 7.

2. Hapa, bofya Chagua kile vifungo vya nguvu vinavyofanya option in the left bar.

In the Power Options window, select the Choose what the power button does option, as highlighted below. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3. Sasa, chagua Badilisha mipangilio ambayo haipatikani kwa sasa chaguo.

Bofya kwenye Badilisha mipangilio ambayo haipatikani kwa sasa

4. Next, uncheck the box Washa kuanza kwa kasi (inapendekezwa) na kisha bofya Hifadhi mabadiliko kama inavyoonekana hapo chini.

uncheck the box Turn on fast startup and then click on Save changes as shown below. Fix Unknown USB Device Descriptor Request Failed in Windows 10

5. Mwishowe, fungua tena PC yako ya Windows.

Pia Soma: Fix USB Device not Recognized Error Code 43

Njia ya 9: Sasisha Windows

Always ensure that you use your system in its updated version. Otherwise, it will cause the said problem.

1. Weka Angalia vilivyojiri vipya katika Upau wa utafutaji wa Windows na bonyeza Open.

Chapa Angalia masasisho katika upau wa utafutaji na ubofye Fungua. Rekebisha Ombi la Kifafanuzi cha Kifaa cha USB Isiyojulikana Imeshindwa Windows 10

2. Sasa, bofya kwenye Angalia vilivyojiri vipya button.

select Check for Updates from the right panel.

3A. Follow the maagizo ya skrini kupakua na kusakinisha sasisho la hivi punde linalopatikana.

Follow the on screen instructions to download and install the latest update available. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3B. Ikiwa mfumo wako tayari umesasishwa, basi itaonyeshwa Umesasishwa ujumbe.

windows sasisha ujumbe wako umesasishwa

4. Anzisha tena your system and check if the issue is resolved now.

Njia ya 10: Sasisha BIOS

If the above method could not fix Unknown USB Device issue in your Windows 10 desktop/laptop, then you can try updating system BIOS. Read our elaborate tutorial to understand What is BIOS, How to check the current BIOS version, and How to update System BIOS here.

Pro Tip: Use the given links to Download Latest BIOS Version for Lenovo, Dell & HP Laptops.

Ilipendekeza:

We hope that you could learn jinsi ya fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10 problem. Let us know which method helped you the best. Also, if you have any queries or suggestions, then feel free to drop them in the comments section.