WhatsApp is more fun and creative which is helpful to connect to friends, family members, office colleagues, and a lot more people anywhere, anytime. But, similar to other online apps, WhatsApp is not perfect at times. Some users complain that the app can’t work at times and closes automatically with a crash.
Don’t panic! This is a simple problem that everyone can tackle on their own. When you face WhatsApp keeps crashing issue, you must know what is causing the problem, this enables you to fix the issue by following the appropriate troubleshooting methods. This guide will help you fix WhatsApp crashing Android issues with effective and simple hacks. So, continue reading!
How to Fix WhatsApp Keeps Crashing on Android
Here are some reasons that contribute to the discussed issue.
- Network connection is not stable.
- WhatsApp server is down.
- You have not enabled background data, hence the app crashes when you turn on battery saver mode.
- Proper permissions are not granted on WhatsApp.
- Corrupt WhatsApp cache and data.
- There is not enough space on your Android.
- Malware, bugs, or virus attack.
- Outdated app and Android OS.
- Software bugs.
When you face the problem, you might not directly reinstall the app. Here are some amazing simple hacks that will help you fix WhatsApp keeps crashing Android issue at ease.
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Method 1: Restart WhatsApp
Restarting WhatsApp is the simplest method to fix the frequent crashing problem. The steps are very easy and you can implement them by just closing and reopening the app. You can also close the app by using the multitasking menu.
1. Exit from the WhatsApp programu.
2. Kisha, nenda kwa screen nyumbani and open the recently opened applications.
3. Sasa, gonga Ikoni ya X corresponding to WhatsApp.
4. Reopen WhatsApp and check if you face the issue again.
Njia ya 2: Washa upya Android
If you still face WhatsApp keeps crashing Android issue even after restarting the app, then you must check when you restarted your phone last time. If your phone has been restarted for a very long time, you have to consider restarting your Android. Follow the below-mentioned steps to restart your Android.
1. Waandishi wa habari Kitufe cha nguvu kwenye kifaa chako.
2. Gonga Reboot chaguo au Nguvu mbali chaguo.
Kumbuka: Ukigonga Nguvu mbali option, you have to hold your Nguvu button again to restart your phone.
3. Once your Android restarts, check if you were able to access WhatsApp without any issues.
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Method 3: Ensure Network Stability
If you have adequate Wi-Fi or a 4G signal, you will not face any network connectivity issues. Network connectivity issues may result in a slow run of the app or a delay in messaging services. Yet, sometimes it may crash the application. To resolve the problem, you have to check whether you have turned on the data connection on your device as instructed below.
1. Gonga Mazingira icon on the Home Screen.
2. Sasa, gonga Kadi za SIM na mitandao ya rununu chaguo kama inavyoonyeshwa.
3. Kisha, geuza kwenye Takwimu ya simu ya rununu chaguo.
4. If you want to use a roaming network when you are out of your geographic location, tap mazingira ya juu kama inavyoonyeshwa.
Kumbuka: The international data roaming service may cost you extra.
5. Sasa, gonga Kuzurura kimataifa na chagua Daima kama inavyoonekana.
6. Sasa, gonga Kuzunguka kwa data.
7. Kisha, gonga Kurejea kwenye ukiulizwa.
Now, check if you were able to fix WhatsApp crashing issue.
Method 4: Verify WhatsApp Server Status
Sometimes, WhatsApp keeps crashing issue that is not related to your device at all. Yes, you read that right. Some server-side errors do happen rarely, triggering the issue. So, check if WhatsApp servers are down by followingbelow-mentionedioned steps.
1. Navigate to the official site of Downdetector.
2. You must receive Ripoti za watumiaji zinaonyesha hakuna matatizo ya sasa katika Whatsapp ujumbe.
2A. If you receive the same message, then there are no server-side errors. Follow the methods discussed in this article to fix WhatsApp crashing issue.
2B. If you monitor any unusual messages, then you have to wait until it is resolved.
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Njia ya 5: Washa Data ya Mandharinyuma
Despite turning on mobile data, you must turn on background data usage to ensure your phone makes use of internet connection even in data saver mode. Follow as demonstrated.
1. Kwenda Mazingira programu.
2. Kisha, gonga Apps.
3. Kisha, gonga Dhibiti programu ikifuatiwa na WhatsApp kama inavyoonekana.
4. Kisha, gonga Matumizi ya data yenye vikwazo.
5. Now, Select both Wi-Fi na Data ya simu (SIM 1) na Data ya simu (SIM 2) ikiwa inafaa.
6. Hatimaye, gonga OK.
Method 6: Force Close WhatsApp
The Force close of WhatsApp is different from restarting it. When you force close your app, all the processes and data will be forcibly shut down leading to data loss. Yet, all the background tasks will be closed fixing WhatsApp keeps crashing Android.
1. Uzindua Mazingira programu.
2. Sasa, gonga Apps.
3. Kisha, gonga Dhibiti programu na ijayo WhatsApp.
4. Kisha, gonga Force stop.
5. Finally, if you are prompted, tap OK kama inavyoonekana.
Now, relaunch WhatsApp and check if you can fix WhatsApp crashing issue or not.
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Method 7: Allow All Permissions
Few features of WhatsApp will resist opening when you do not grant adequate permissions. Make sure you have to enable all the permissions for the app as instructed below.
1. Gonga kwenye Mazingira programu.
2. Ifuatayo, gonga Apps halafu gonga Dhibiti programu.
3. Sasa, gonga WhatsApp kama inavyoonekana.
4. Kisha, gonga Ruhusa za programu.
5. Then, check if you have granted permission for WhatsApp under the RUHUSIWA menu.
6. If you find some pending permissions under ORODHA HAIRUHUSIWI, then tap that option.
Kumbuka: Hapa, SMS permission inachukuliwa kama mfano.
7. Kisha, gonga BONYEZA chaguo.
Check if you can fix WhatsApp crashing issue.
Njia ya 8: Wezesha Usawazishaji wa WhatsApp
Some users have confirmed that enabling the WhatsApp sync option helped them to fix WhatsApp keeps crashing issue. Here are a few instructions to enable WhatsApp sync on your Android device.
1. Gonga Mazingira icon to open the app.
2. Sasa, gonga Akaunti na usawazishaji.
3. Now, toggle on the Sawazisha kiotomatiki data chaguo na gonga kwenye Sync chaguo karibu na WhatsApp kama inavyoonekana.
Now, your WhatsApp data will be synced. Check if you can fix WhatsApp crashing Android issue now.
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Njia ya 9: Futa Cache ya WhatsApp
Every application on your device will make use of the cache system to enhance the performance by consuming very low resources. But, this cache will not help you when they bulge over days. Sometimes they may be corrupt causing you the trouble. Hence, you have to clear the app cache as instructed below to fix the same.
1. Nenda kwenye Skrini ya Nyumbani na ugonge Mazingira icon.
2. Kisha, gonga Apps.
3. Sasa, gonga Dhibiti programu > WhatsApp.
4. Ifuatayo, gonga kuhifadhi.
5. Kisha, gonga Futa data na kisha, Futa kache kama inavyoonekana.
6. Tafadhali gusa Futa data zote when you want to delete all the WhatsApp data.
Finally, check if you can fix WhatsApp crashing Android issue.
Method 10: Clear Android Storage
Consider a situation, where you have 100+ unread messages on WhatsApp. In this case, your app runs slower than usual. In addition, when you have minimum RAM and ROM storage with almost used space, not only WhatsApp crashes. Even all applications do. So, explore your internal space/ SD card space and clear the unnecessary files occupying the space. This helps you clear WhatsApp keeps crashing Android issue.
1. Open Picha Meneja Kwenye kifaa chako cha Android.
2. Sasa, gonga ikoni ya mistari mitatu upande wa juu wa kushoto wa skrini.
3. Sasa, gonga Safi kabisa kama inavyoonekana.
4. Sasa, gonga Safi sasa inayolingana na kategoria ambayo unataka kuachilia nafasi fulani.
5. Sasa, chagua faili zote zisizohitajika na bomba Futa faili zilizochaguliwa kama inavyoonyeshwa.
6. Sasa, thibitisha kidokezo kwa kugonga OK and reboot your phone. Then, check if you were able to use WhatsApp without any crashing issues.
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Njia ya 11: Futa Vyombo vya Habari vya WhatsApp
If clearing phone storage does not help you, you can try clearing WhatsApp media from every chat if they occupy too much internal space on your device. Follow the below-mentioned steps to clear WhatsApp media.
1. Nenda kwa WhatsApp.
2. Here, tap the ikoni ya nukta tatu at the top corner. Next, choose Mazingira.
3. Kisha, gonga Hifadhi na data.
4. Sasa, gonga Dhibiti hifadhi.
5. Select any chat that has high data usage.
6. Hapa, angalia kuchagua wote sanduku.
7. Once you have chosen the files to be deleted, tap the Aikoni ya Tupio.
8. Repeat these steps to delete media from all the chats if they seem to be unnecessary.
Njia ya 12: Endesha Uchanganuzi wa Malware
If there are any malicious files or bugs in your device you will face WhatsApp keeps crashing issue. Ensure you have recently installed any APK files or downloaded any new apps. If yes, uninstall the apps and check if you have fixed the issue. You can also try installing an antivirus app and run a malware scan to ensure your device is safe or not. Read our guide 10 Best Free Antivirus Software for Android to get an idea about which app to choose and how to use it. Here are a few instructions to run malware scans on Android using a third-party application.
1. Fungua Play Hifadhi on your Android mobile.
2. Sasa, tafuta yoyote programu ya antivirus kama inavyoonyeshwa.
3. Kisha, bomba Kufunga button.
4. Subiri usakinishaji ukamilike na gonga Open kuzindua programu.
Kumbuka: Hatua za kuchanganua kifaa chako cha Android zinaweza kutofautiana kulingana na programu unayotumia. Hapa, Antivirus ya Avast - Scan & Ondoa Virusi, Kisafishaji inachukuliwa kama mfano. Fuata hatua kulingana na programu yako.
5. Fuata maagizo kwenye skrini ndani ya programu na uchague mojawapo Ulinzi wa hali ya juu (inahitaji usajili) au Ulinzi wa msingi (bure).
6. Kisha, gonga ANZA UCHUNGUZI.
7. Katika kidokezo kinachofuata, ruhusu au usiruhusu kidokezo cha ruhusa ili kuchanganua faili zako ndani ya kifaa.
Kumbuka: Katika programu hii, ikiwa umekataa ufikiaji huu, programu na mipangilio yako pekee ndiyo itakayochanganuliwa wala si faili zako mbovu.
8. Subiri hadi programu ichanganue kifaa chako kabisa na ikishamaliza, suluhisha hatari zinazopatikana kwa kufuata maagizo kwenye skrini.
9. This will remove the corrupt files or threats from your Android device and so the WhatsApp crashing issue will be resolved now.
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Njia ya 13: Sasisha WhatsApp
System updates and app updates play a major role in fixing bugs and maintaining user experience. When you cannot use WhatsApp normally, check if any updates are pending in action. Updates help you introduce a lot of new features in addition you can fix WhatsApp crashing issue too. Follow the below-mentioned steps to update WhatsApp.
1. Nenda kwa yako Screen Home na bomba Play Hifadhi.
2. Sasa, tafuta whatsapp katika uwanja wa utafutaji.
3A. If you see an update available, tap the Update chaguo kama inavyoonyeshwa.
3B. If you see the app is already updated, skip to the next troubleshooting methods.
4. Wait until your app gets updated and check if you have fixed WhatsApp crashing Android issue.
Njia ya 14: Sasisha Mfumo wa Uendeshaji wa Android
Apart from updating your WhatsApp, you must check whether you are using Android in its updated version. If you are using an older version of your mobile, you have to check if there is an update available and follow the on-screen instructions to update the same. Follow and implement the steps in our guide to upgrade your Android OS as instructed in our guide 3 Ways to Check for Updates on your Android Phone to fix WhatsApp keeps crashing Android issue.
After updating Android OS, check if you can fix WhatsApp crashing problem.
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Njia ya 15: Sakinisha tena WhatsApp
If none of the methods have helped you fix WhatsApp crashing issue, then this means, there is something wrong with the app. One solution you can try is to reinstall the app. If your app is corrupt, uninstalling and reinstalling it will be very helpful. This process will clear all the WhatsApp media. To back up and restore your WhatsApp data, follow our guide on How to Transfer old WhatsApp chats to your new Phone. If you have backed up your data, follow the below-mentioned steps to reinstall WhatsApp.
1. Enda kwa Play Hifadhi kama ulivyofanya hapo awali na utafute WhatsApp.
2. Sasa, gonga Kufuta kama inavyoonekana.
3. Subiri hadi programu iondolewa kabisa kutoka kwa Android yako. Kisha, tafuta tena WhatsApp na bomba Kufunga.
4. Mara, programu yako imesakinishwa kwenye kifaa chako, gusa Open kama inavyoonyeshwa.
5. Mwishowe, kurejesha data yako if you want to do so and check if you can fix the WhatsApp crashing issue.
Method 16: Factory Reset Android Device
If none of the methods has helped you fix the WhatsApp keeps crashing Android issue, then you have to try a factory reset of Android. But, always make a note that you have to reset your mobile until it is extremely necessary since it deletes all of your data.
Kumbuka: Kabla ya kuweka upya mipangilio iliyotoka nayo kiwandani kwenye Android yako, lazima uhifadhi nakala ya data yako yote. Iwapo hujui jinsi ya kuhifadhi nakala ya Android yako, fuata mwongozo wetu wa Kuhifadhi Data ya Simu yako ya Android.
Ili kuweka upya simu yako iliyotoka nayo kiwandani, soma na utekeleze hatua katika mwongozo wetu Jinsi ya Kuweka Upya kwa Ngumu Kifaa Chochote cha Android.
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Njia ya 17: Wasiliana na Usaidizi wa WhatsApp
Does WhatsApp keep crashing even after reinstalling? If so, then you have to contact the WhatsApp support team to resolve the issue. You are advised to contact official Msaada wa WhatsApp. This support team helps you resolve issues associated not only with personal WhatsApp but also with Business WhatsApp accounts too.
Unaweza kuacha swali lako kwa kutoa maelezo ya lazima kama vile Nambari ya simu, Barua pepe, and search for your particular problem. As a next step, WhatsApp suggests you a list of its articles according to the problem you have submitted.
Ilipendekeza:
We hope that this guide was helpful and that you have learned how to fix WhatsApp keeps crashing issue on Android. Feel free to reach out to us with your queries and suggestions via the comments section below. Let us know which topic you want us to explore next.