Desemba 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses uthibitishaji wa biometriska that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Marekebisho ya Alama ya Vidole ya Windows Hello haifanyi kazi katika Windows 10

  1. Sakinisha masasisho wewe mwenyewe.
  2. Endesha Kitatuzi cha Vifaa na Vifaa.
  3. Weka upya alama za vidole na chaguo za utambuzi wa uso.
  4. Washa Biometriska katika Kihariri cha Sera ya Kikundi.
  5. Rekebisha mipangilio ya Sera ya Kikundi cha Windows Hello.
  6. Sasisha Viendeshi vya Mfumo.
  7. Fanya Upyaji wa Windows.
  8. Zima Kuanzisha haraka.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Mipangilio> Sasisha na Usalama> Sasisho la Windows
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • Bonyeza Anza> Mipangilio> Sasisha na Usalama> Shida ya utatuzi.

Reset Fingerprint & Facial Recognition Options

  • Bonyeza Anza> Mipangilio> Akaunti.
  • Bonyeza kwenye Ingia chaguo.
  • Kupata usoni Recognition or Fingerprint options, and click on the Fingerprint chaguo.
  • Kuchagua Ondoa, and do the same for usoni Recognition.
  • Kisha, bofya Anza and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • aina gpedit kwenye kisanduku cha utaftaji na bonyeza Hariri sera ya Kikundi.
  • Bonyeza Usanidi wa Kompyuta> Violezo vya Utawala.
  • Bofya mara mbili Vipengele vya Windows.
  • Bofya mara mbili Biometrics in the right pane and check whether all its settings are configured. 
  • If they show Haijaandaliwa, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select Kuwezeshwa Na kisha bofya Tumia> Sawa.
  • Bofya mara mbili Allow user to login using biometrics na chagua Kuwezeshwa. 
  • Bonyeza Tumia> Sawa.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Haki-click Anza> Run. Weka gpedit na vyombo vya habari kuingia. 
  • Bonyeza Usanidi wa Kompyuta> Violezo vya Utawala.
  • Ifuatayo, bonyeza mara mbili Vipengele vya Windows.
  • Bofya mara mbili Biometrics.
  • Bofya mara mbili Sifa za usoni.
  • Haki-click Sanidi kuimarishwa kwa kupambana na spoofing na chagua Hariri.
  • Lemaza Sanidi kuimarishwa kwa kupambana na spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Anza> Kidhibiti cha Kifaa.
  • Find the relevant drivers under Vifaa vya biometriska, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Bonyeza kulia na uchague Soma kwa mabadiliko ya vifaa and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Vifaa vya Biometriska na chagua Weka Dereva Nyuma in the properties section. 
  • Bonyeza OK mara tu imekamilika.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC na bonyeza Anza.

Kumbuka: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • Bonyeza Start > Settings > System > Power & Sleep
  • Bonyeza Mipangilio ya Nguvu ya Ziada.
  • Kisha, bofya Choose what Power button does.
  • Bonyeza Change Settings that are unavailable na usiondoe Kufungua kwa haraka box if it’s selected, and click Hifadhi mabadiliko.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • Bonyeza Mipangilio > Sasisha & Usalama > Usasisho wa Windows.
  • Kwenda Angalia Historia ya Sasisho.
  • Bonyeza Futa Updates kiungo.
  • A new screen will open showing the Sasisho Zilizosakinishwa. Right-click each and select Kufuta. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • Katika sanduku la utaftaji, andika Weka sahihi na bonyeza Enter ili kufungua hesabu za menu. 
  • Kwenda Ingia chaguo na bonyeza Kuanzisha chini ya Windows Hello Fingerprint sehemu.
  • Bonyeza Anza and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • Bonyeza Anza > Mipangilio > Programu. Katika Programu na Sifa. 
  • Find your fingerprint reader and click on it. Click Kufuta na uthibitishe hatua hiyo.
  • Haki-click Anza> Kidhibiti cha Kifaa na kupanua Vifaa vya biometriska jamii.
  • Find your fingerprint reader, right-click, then select Ondoa kifaa, na uthibitishe hatua hiyo.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the Kituo cha Mizizi cha USB.
  • Bofya mara mbili Kituo cha Mizizi cha USB kufungua yake Mali. 
  • Ondoa Ruhusu kompyuta kuzima kifaa hiki ili kuokoa nguvu option box under the Usimamizi wa Power tab. Repeat for all USB Root Hub entries.

Rekebisha Faili za Mfumo

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • aina CMD kwenye kisanduku cha utaftaji na uchague Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Haki-click Anza> Run na weka huduma.msc. Press Enter to open the Services window and search for the Huduma ya Meneja wa Kitambulisho.
  • Double-click Meneja stakabadhi Service to open the Mali window and go to Hali ya Huduma.
  • Bonyeza Kuacha, na kisha bofya Mwanzo button again to restart the service. 
  • Bonyeza Tuma>Sawa and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.