Март 4, 2022

Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Гурӯҳҳои Microsoft is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Fix Microsoft Teams Video Call Not Working

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Системаи оператсионии кӯҳна.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Ҳалли мушкилоти асосӣ

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to unplug the web camera from the USB port, Перезагрузка your computer, and дубора васл кунед it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Барномаҳои заминавиро пӯшед

Усули 1: Мушкилоти сахтафзор ва дастгоҳҳоро иҷро кунед

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Пахш кунед Тугмаҳои Windows + R якчоя барои ба кор андохтани давидан қуттии муколама.

2. Намуди msdt.exe -id DeviceDiagnostic ва задааст даромадан.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Сипас, клик кунед Баъдӣ.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Then, оғози дубора дастгоҳи шумо.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Мушкилотро пӯшед дар экрани зерин.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. -ро пахш кунед Калиди Windows. Намуди Гурӯҳҳои Microsoft ва онро оғоз кунед.

Hit the Windows key. Type Microsoft Teams and launch it

2. Тафтиш кунед тасвири се нуқта дар назди шумо Расми Профили дар дастаҳо.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Ба. Гузаред Дастгоҳҳо tab in the left pane and scroll down the right screen.

4. Ҳоло, дар камера menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Сипас, -ро интихоб кунед камера you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Ҳамчунин хонед: How to Change Microsoft Teams Profile Avatar

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Хуруҷ Дастаҳо ва оғоз Вазифаи Manager бо пахшкунии Тугмаҳои Ctrl + Shift + Esc ҳамзамон.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. Дар равандҳое, ҷадвалбандро интихоб кунед Гурӯҳҳои Microsoft programs that are running in the background and select Тақвияти охирин.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Сипас, пахш кунед Калиди Windows ва навъи % appdata% MicrosoftTeams дар саҳифаи ҷустуҷӯ.

4. Тафтиш кунед кушодан тавре ки нишон дода шудааст.

Open Teams Roaming folder

5. Ҳоло, -ро интихоб кунед all the files and folders within the folder and select the Нобуд хосият.

Now, select all the files and folders within the folder and select the Delete option.

6. Reboot компютери шумо Windows 10.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Намуди Мудири абзор дар Менюи ҷустуҷӯи Windows 10 ва онро кушоед.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Акнун, ду маротиба клик кунед камераҳои барои васеъ кардани он.

expand the Cameras section by double-clicking on it

3. Сипас, тугмаи ростро пахш кунед camera device (HP TrueVision HD, for example) and select the Дастгоҳро хомӯш кунед вариант тавре ки нишон дода шудааст.

Шарҳ: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Бо пахш кардани тугма дархостро тасдиқ кунед ҳа.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Шарҳ: Make sure you re-enable the default camera adapter again after fixing the issue.

Ҳамчунин хонед: Чӣ гуна бояд Teams Microsoft Push to Talk -ро фаъол ё ғайрифаъол кард

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. -Ро пахш кунед Windows калид. Навъи Google Chrome ва онро оғоз кунед.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Тафтиш кунед тасвири се нуқта ва интихоб кунед Танзимот хосият.

Click on the three-dotted icon and select the Settings option

3. Ҳоло, -ро интихоб кунед Амният ва махфияти in the left pane and choose Танзимоти сайт from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the камера имконоти зери Равзанаҳо меню тавре ки нишон дода шудааст.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Дар ин ҷо, -ро интихоб кунед Сайтҳо метавонанд дархост кунанд, ки камераи шуморо истифода баранд option and make sure Дастаҳо is not added in Not allowed to use your camera рӯйхат.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your браузери and check if you have fixed the Teams video not working issue.

Усули 6: Навсозии Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. -Ро пахш кунед Тугмаҳои Windows + I якҷоя кушода мешавад Танзимот дар компютери шумо.

2. Ҳоло, -ро интихоб кунед Навсозӣ ва амният.

Акнун, Навсозӣ ва Амниятро интихоб кунед

3. Интихоб кунед Навигариҳо тафтиш кунед аз панели рост.

select Check for Updates from the right panel

4A. If your system is outdated, click Акнун насб кунед барои зеркашӣ ва насб кардани версияи охирин.

If your system is outdated, click Install now to download and install the latest version

4В. Агар системаи шумо аллакай навсозӣ бошад, пас он нишон медиҳад Шумо навсозӣ доред паём.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Ҳамчунин хонед: Сабтҳои Microsoft Teams дар куҷо нигоҳ дошта мешаванд?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. -ро пахш кунед Калиди Windows ва навъи Windows Defender Firewall. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Ба барнома ё хусусият тавассути Windows Defender Сипар иҷозат диҳед.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Сипас, клик кунед Танзимотро иваз кунед. Finally, check for Гурӯҳҳои Microsoft to allow through the Firewall.

Шарҳ: Шумо метавонед истифода баред Ба барномаи дигар иҷозат диҳед… to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Ниҳоят, клик кунед OK барои нигоҳ доштани тағирот.

Option II: Disable Firewall Temporarily

Шарҳ: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. -Ро пахш кунед Windows калид. Навъи Сафҳаи идоракунӣ ва онро кушоед.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Танзим кунед Намоиш аз as категория ва интихоб кунед Система ва амният.

Set View by as Category and select System and Security

3. Ҳоло, клик кунед Windows Defender Firewall, тавре ки дар ин ҷо нишон дода шудааст.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Интихоб кунед Windows Defender Firewall -ро боз кунед ё хомӯш кунед интихоб аз менюи чап.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Хомӯш кардани Сипар Windows Defender (тавсия дода намешавад) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. ангуштзании OK ва Reboot компютери шумо.

Усули 8: VPN-ро хомӯш кунед

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. -ро пахш кунед Калиди Windows ва навъи Танзимоти VPN дар саҳифаи ҷустуҷӯ.

Hit the Windows key and type VPN settings in the search bar

2. Дар Танзимот window, disconnect the active VPN Хадамоти.

3. Хомӯш кунед имконоти VPN назди Имконот Advanced.

In the Settings window, disconnect the active VPN service and toggle off the VPN options under Advanced Options

Ҳамчунин хонед: Ислоҳи Teams Microsoft дубора оғоз меёбад

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Оғози Мудири абзор using the steps mentioned above and expand the камераҳои бо ду маротиба пахш кардани он.

expand the Cameras section by double-clicking on it

2. Акнун, тугмаи рости мушро пахш кунед ронанда ва интихоб кунед Дастгоҳи бесим.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. ангуштзании Uninstall дар фаврӣ.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Пайдо ва Download драйверҳои мувофиқи версияи Windows дар компютери шумо.

6. Пас аз зеркашӣ, ду маротиба клик кунед файли зеркашидашуда ва дастурҳои дар экран бударо барои насб кардани он иҷро кунед.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Усули 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Ҳамчунин хонед: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Ба рафти Саҳифаи дастгирии Microsoft.

Саҳифаи дастгирии Microsoft

2A. You can use the Барномаи кӯмакро гиред in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Гирифтани кӯмакро кушоед тугмача.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the версияи браузер to submit your problem. To do so, click on the Дастгирии пайванд.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Акнун, нависед your problem дар Tell us your problem so we can get you the right help and support майдон ва зад даромадан.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

тавсия мешавад:

Мо умедворем, ки ин дастур муфид буд ва шумо метавонед ислоҳ кунед Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.