Декабри соли 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses аутентификатсияи биометрӣ that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Fixes For Windows Hello Fingerprint Not Working In Windows 10

  1. Install updates manually.
  2. Run Hardware & Devices troubleshooter.
  3. Reset fingerprint & facial recognition options.
  4. Enable Biometrics in Group Policy Editor.
  5. Modify Windows Hello Group Policy settings.
  6. Update System Drivers.
  7. Perform a Windows Reset.
  8. Хомӯш кардани Fast Startup.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Танзимот> Навсозӣ ва Амният> Навсозии Windows
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • ангушт занед Оғоз> Танзимотҳо> Навсозӣ ва Амният> Носозиҳоро ҳал кунед.

Reset Fingerprint & Facial Recognition Options

  • ангушт занед Оғоз > Танзимотҳо > Ҳисобҳо.
  • Тафтиш кунед Имкониятҳои дохилшавӣ.
  • Пайдо эътирофи мушоҳада or Санҷишҳо options, and click on the Санҷишҳо хосият.
  • -ро интихоб кунед хориҷ, and do the same for эътирофи мушоҳада.
  • Next, зер кунед Оғози кор and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • Намуди Гулрухсор дар қуттии ҷустуҷӯ ва зер кунед Таҳрири сиёсати гурӯҳӣ.
  • ангушт занед Танзимоти компютерӣ> Шаблонҳои маъмурӣ.
  • Дуюм-ро пахш кунед Windows Components.
  • Дуюм-ро пахш кунед Biometrics in the right pane and check whether all its settings are configured. 
  • If they show Танзимнаша нест, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select Ин имкон медиҳад ва баъд пахш кунед Истифода> Хуб.
  • Дуюм-ро пахш кунед Allow user to login using biometrics ва интихоб кунед Ин имкон медиҳад. 
  • ангушт занед Истифода> Хуб.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Тугмаи ростро пахш кунед Оғоз> Иҷро кардан. Намуди Гулрухсор ва пахш кунед даромадан. 
  • ангушт занед Танзимоти компютерӣ> Шаблонҳои маъмурӣ.
  • Баъдан, ду маротиба клик кунед Windows Components.
  • Дуюм-ро пахш кунед Biometrics.
  • Дуюм-ро пахш кунед Хусусиятҳои рӯ.
  • Тугмаи ростро пахш кунед Configure enhanced anti-spoofing ва интихоб кунед Edit.
  • Хомӯш Configure enhanced anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Оғоз> Менеҷери дастгоҳ.
  • Find the relevant drivers under Дастгоҳҳои биометрӣ, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Тугмаи ростро пахш кунед ва интихоб кунед Тағирот барои тағироти сахтафзор and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Дастгоҳҳои биометрӣ ва интихоб кунед Ронандаи Back in the properties section. 
  • ангушт занед OK пас аз он анҷом дода мешавад.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC ва пахш кунед Оғози кор.

Шарҳ: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • ангушт занед Start > Settings > System > Power & Sleep
  • ангушт занед Additional Power Settings.
  • Next, зер кунед Choose what Power button does.
  • ангушт занед Change Settings that are unavailable ва аз Fast Startup box if it’s selected, and click Тағиротро тағйир диҳед.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • ангушт занед Танзимотҳо > Навсозӣ ва Амният > Навсозии Windows.
  • Бирав ба Дидани таърихи навсозӣ.
  • пахш кунед Updates тоза кунед пайванд.
  • A new screen will open showing the Навсозиҳои насбшуда. Right-click each and select Uninstall. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • Дар қуттии ҷустуҷӯ, нависед даромад ва пахш кунед Enter -ро кушоед Суратҳисобҳои меню. 
  • Бирав ба Имкониятҳои дохилшавӣ ва пахш кунед Танзим кунед дар зери Windows Hello Fingerprint ҷудокунӣ.
  • ангушт занед Оғози кор and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • ангушт занед Оғоз > Танзимот > Барномаҳо, дар Барномаҳо ва хусусиятҳои. 
  • Find your fingerprint reader and click on it. Click Uninstall ва амалро тасдиқ кунед.
  • Тугмаи ростро пахш кунед Оғоз> Менеҷери дастгоҳ ва васеъ кардани Дастгоҳҳои биометрӣ Категория
  • Find your fingerprint reader, right-click, then select Дастгоҳро нест кунед, ва амалро тасдиқ кунед.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the Решаи USB.
  • Дуюм-ро пахш кунед Решаи USB барои кушодани он Хусусиятҳо. 
  • Санҷед Ба компютер имкон диҳед, ки ин дастгоҳро хомӯш кунад, то қудрати барқро сарфа кунад option box under the Идоракунии нерӯи барқ tab. Repeat for all USB Root Hub entries.

Таъмири файлҳои система

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • Намуди ДМ дар қуттии ҷустуҷӯ интихоб кунед Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Тугмаи ростро пахш кунед Оғоз> Иҷро кардан ва навъи хизматрасониҳо.msc. Press Enter to open the Services window and search for the Хадамоти менеҷери эътимоднома.
  • Дуюм-ро пахш кунед Менеҷери Сертификатсия Service to open the Хусусиятҳо window and go to Статуси хидмат.
  • ангушт занед Ист, ва он гоҳ пахш кунед Оғоз button again to restart the service. 
  • ангушт занед Муроҷиат кунед> Хуб and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.