Marso 4, 2022

Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Fix Microsoft Teams Video Call Not Working

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Lumang Operating System.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Pangunahing Pag-troubleshoot

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to mag-unplug the web camera from the USB port, i-reboot your computer, and muling plug it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Isara ang Mga Application sa Background

Paraan 1: Patakbuhin ang Troubleshooter ng Hardware at Mga Device

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Pindutin ang Windows + R key sama-samang ilunsad ang Tumakbo dialog box.

2. Uri msdt.exe -id DeviceDiagnostic at pindutin Magpasok.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Pagkatapos, mag-click sa susunod.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Iapply ang ayos na ito and follow the on-screen instructions. Then, i-restart ang ang iyong device.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Isara ang troubleshooter sa sumusunod na screen.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Pindutin ang Windows key. Uri Microsoft Teams at ilunsad ito.

Hit the Windows key. Type Microsoft Teams and launch it

2. Mag-click sa icon na may tatlong tuldok sa tabi mo Profile ng Larawan sa Mga Koponan.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Lumipat sa Aparato tab in the left pane and scroll down the right screen.

4. Ngayon, sa Camera menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Pagkatapos, piliin ang camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Gayundin Basahin: How to Change Microsoft Teams Profile Avatar

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Paglabas Teams at ilunsad Task Manager sa pamamagitan ng pagpindot Ctrl + Shift + Esc keys sabay-sabay.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. Nasa Mga Proseso tab, piliin ang Microsoft Teams programs that are running in the background and select Tapusin ang Task.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Pagkatapos, pindutin ang Windows key at uri % appdata% MicrosoftTeams sa search bar.

4. Mag-click sa Pagbubukas tulad ng ipinakita.

Open Teams Roaming folder

5. Ngayon, piliin ang all the files and folders within the folder and select the alisin pagpipilian.

Now, select all the files and folders within the folder and select the Delete option.

6. Reboot your Windows 10 PC.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Uri Device Manager nasa Menu ng paghahanap sa Windows 10 at buksan ito.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Ngayon, i-double click cameras upang palawakin ito.

expand the Cameras section by double-clicking on it

3. Pagkatapos, i-right-click sa camera device (HP TrueVision HD, for example) and select the Huwag paganahin ang aparato opsyon tulad ng ipinapakita.

tandaan: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Kumpirmahin ang prompt sa pamamagitan ng pag-click sa Oo.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

tandaan: Make sure you re-enable the default camera adapter again after fixing the issue.

Gayundin Basahin: Paano I-enable o I-disable ang Microsoft Teams Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. pindutin ang Windows susi. Uri Google Chrome at ilunsad ito.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Mag-click sa icon na may tatlong tuldok at piliin ang Setting pagpipilian.

Click on the three-dotted icon and select the Settings option

3. Ngayon, piliin ang Security at Privacy in the left pane and choose Mga Setting ng Site from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the Camera pagpipilian sa ilalim ng Pahintulot menu tulad ng ipinapakita.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Dito, piliin ang Maaaring hilingin ng mga site na gamitin ang iyong camera option and make sure Teams is not added in Not allowed to use your camera listahan.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your browser and check if you have fixed the Teams video not working issue.

Paraan 6: I-update ang Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. pindutin ang Mga susi ng Windows + I sabay buksan Setting Sa iyong computer.

2. Ngayon, piliin ang Update at Security.

Ngayon, piliin ang Update at Seguridad

3. Piliin ang Tingnan ang Mga Update mula sa kanang panel.

piliin ang Suriin ang Mga Update mula sa kanang panel

4A. If your system is outdated, click I-install ngayon upang i-download at i-install ang pinakabagong bersyon.

If your system is outdated, click Install now to download and install the latest version

4B. Kung up-to-date na ang iyong system, lalabas ito Ikaw ay napapanahon mensahe.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Gayundin Basahin: Where are Microsoft Teams Recordings Stored?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Pindutin ang Windows key at uri Windows Defender Firewall. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Payagan ang isang app o tampok sa pamamagitan ng Windows Defender Firewall.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Pagkatapos, i-click Baguhin ang mga setting. Finally, check for Microsoft Teams to allow through the Firewall.

tandaan: Maaari mong gamitin ang Payagan ang isa pang app… to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Panghuli, i-click OK upang i-save ang mga pagbabago.

Option II: Disable Firewall Temporarily

tandaan: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. pindutin ang Windows susi. Uri Control Panel at buksan ito.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Itakda Tingnan ayon sa as kategorya at piliin ang System at Security.

Set View by as Category and select System and Security

3. Ngayon, mag-click sa Windows Defender Firewall, tulad ng ipinakita dito.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Piliin ang I-on o i-off ang Windows Defender Firewall pagpipilian mula sa kaliwang menu.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the I-off ang Windows Defender Firewall (hindi inirerekomenda) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. click OK at Reboot iyong PC.

Paraan 8: Huwag paganahin ang VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Pindutin ang Windows key at uri Mga setting ng VPN sa search bar.

Hit the Windows key and type VPN settings in the search bar

2. Nasa Setting window, disconnect the active VPN serbisyo.

3. I-toggle off ang Mga pagpipilian sa VPN sa ilalim Mga Advanced na Pagpipilian.

In the Settings window, disconnect the active VPN service and toggle off the VPN options under Advanced Options

Gayundin Basahin: Ayusin ang Microsoft Teams na Patuloy na Nagsisimula

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Ilunsad ang Device Manager using the steps mentioned above and expand the cameras sa pamamagitan ng pag-double click dito.

expand the Cameras section by double-clicking on it

2. Ngayon, i-right-click sa drayber at piliin ang I-uninstall ang device.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. click I-uninstall sa prompt.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Mahanap at Download ang mga driver na naaayon sa bersyon ng Windows sa iyong PC.

6. Kapag na-download na, i-double click ang na-download na file at sundin ang mga tagubilin sa screen para i-install ito.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Pamamaraan sa 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Gayundin Basahin: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Pumunta sa Pahina ng Suporta sa Microsoft.

Pahina ng Suporta sa Microsoft

2A. You can use the Kumuha ng Help app in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Buksan ang Humingi ng Tulong button.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the bersyon ng browser to submit your problem. To do so, click on the Kumuha ng suporta link.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Ngayon, i-type your problem nasa Tell us your problem so we can get you the right help and support bukid at hit Magpasok.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

Inirerekomenda:

Umaasa kami na ang gabay na ito ay nakatulong at maaari mong ayusin Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.