Fix Microsoft Teams Video Call Not Working
If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.
How to Fix Microsoft Teams Video Call Not Working
Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.
- Corrupt/incompatible camera drivers.
- Additional camera devices are configured to your Windows 10 PC.
- Camera permission is not granted on your computer.
- A third-party antivirus program or Firewall is interfering with the Teams software.
- Some other applications in your device are using your inbuilt camera.
- VPN/Proxy interference.
- Lumang Operating System.
Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.
We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.
Pangunahing Pag-troubleshoot
Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.
1. Replug Webcam
- If you are using an external web camera, the first thing you have to do is to mag-unplug the web camera from the USB port, i-reboot your computer, and muling plug it again after some time.
- If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.
2. Remove Other Hardware Devices
- Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
- If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
- Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.
3. Isara ang Mga Application sa Background
Paraan 1: Patakbuhin ang Troubleshooter ng Hardware at Mga Device
Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.
1. Pindutin ang Windows + R key sama-samang ilunsad ang Tumakbo dialog box.
2. Uri msdt.exe -id DeviceDiagnostic at pindutin Magpasok.
3. Pagkatapos, mag-click sa susunod.
4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Iapply ang ayos na ito and follow the on-screen instructions. Then, i-restart ang ang iyong device.
4B. If there is no issue with the drivers, click Isara ang troubleshooter sa sumusunod na screen.
Method 2: Choose the Right Camera in Teams
Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.
1. Pindutin ang Windows key. Uri Microsoft Teams at ilunsad ito.
2. Mag-click sa icon na may tatlong tuldok sa tabi mo Profile ng Larawan sa Mga Koponan.
3. Lumipat sa Aparato tab in the left pane and scroll down the right screen.
4. Ngayon, sa Camera menu, expand the drop-down menu.
5. Pagkatapos, piliin ang camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.
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Method 3: Clear Microsoft Teams Cache
Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.
1. Paglabas Teams at ilunsad Task Manager sa pamamagitan ng pagpindot Ctrl + Shift + Esc keys sabay-sabay.
2. Nasa Mga Proseso tab, piliin ang Microsoft Teams programs that are running in the background and select Tapusin ang Task.
3. Pagkatapos, pindutin ang Windows key at uri % appdata% MicrosoftTeams sa search bar.
4. Mag-click sa Pagbubukas tulad ng ipinakita.
5. Ngayon, piliin ang all the files and folders within the folder and select the alisin pagpipilian.
6. Reboot your Windows 10 PC.
Method 4: Disable Other Additional Devices
If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.
1. Uri Device Manager nasa Menu ng paghahanap sa Windows 10 at buksan ito.
2. Ngayon, i-double click cameras upang palawakin ito.
3. Pagkatapos, i-right-click sa camera device (HP TrueVision HD, for example) and select the Huwag paganahin ang aparato opsyon tulad ng ipinapakita.
tandaan: Ensure you select a camera that you are not currently using in Teams.
4. Kumpirmahin ang prompt sa pamamagitan ng pag-click sa Oo.
5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.
tandaan: Make sure you re-enable the default camera adapter again after fixing the issue.
Gayundin Basahin: Paano I-enable o I-disable ang Microsoft Teams Push to Talk
Method 5: Allow Camera Permissions for Browsers
If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.
1. pindutin ang Windows susi. Uri Google Chrome at ilunsad ito.
2. Mag-click sa icon na may tatlong tuldok at piliin ang Setting pagpipilian.
3. Ngayon, piliin ang Security at Privacy in the left pane and choose Mga Setting ng Site from the main page.
4. Scroll down the main screen and select the Camera pagpipilian sa ilalim ng Pahintulot menu tulad ng ipinapakita.
5. Dito, piliin ang Maaaring hilingin ng mga site na gamitin ang iyong camera option and make sure Teams is not added in Not allowed to use your camera listahan.
6. Relaunch your browser and check if you have fixed the Teams video not working issue.
Paraan 6: I-update ang Windows
If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.
1. pindutin ang Mga susi ng Windows + I sabay buksan Setting Sa iyong computer.
2. Ngayon, piliin ang Update at Security.
3. Piliin ang Tingnan ang Mga Update mula sa kanang panel.
4A. If your system is outdated, click I-install ngayon upang i-download at i-install ang pinakabagong bersyon.
4B. Kung up-to-date na ang iyong system, lalabas ito Ikaw ay napapanahon mensahe.
Gayundin Basahin: Where are Microsoft Teams Recordings Stored?
Method 7: Disable Firewall (Not Recommended)
If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.
Option I: Whitelist Teams in Firewall
1. Pindutin ang Windows key at uri Windows Defender Firewall. Open the best results.
2. In the pop-up window, click on Payagan ang isang app o tampok sa pamamagitan ng Windows Defender Firewall.
3. Pagkatapos, i-click Baguhin ang mga setting. Finally, check for Microsoft Teams to allow through the Firewall.
tandaan: Maaari mong gamitin ang Payagan ang isa pang app… to browse your program if your desired application or program does not exist in the list.
4. Panghuli, i-click OK upang i-save ang mga pagbabago.
Option II: Disable Firewall Temporarily
tandaan: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.
1. pindutin ang Windows susi. Uri Control Panel at buksan ito.
2. Itakda Tingnan ayon sa as kategorya at piliin ang System at Security.
3. Ngayon, mag-click sa Windows Defender Firewall, tulad ng ipinakita dito.
4. Piliin ang I-on o i-off ang Windows Defender Firewall pagpipilian mula sa kaliwang menu.
5. Now, check the boxes next to the I-off ang Windows Defender Firewall (hindi inirerekomenda) option wherever available on this screen.
6. click OK at Reboot iyong PC.
Paraan 8: Huwag paganahin ang VPN
Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.
1. Pindutin ang Windows key at uri Mga setting ng VPN sa search bar.
2. Nasa Setting window, disconnect the active VPN serbisyo.
3. I-toggle off ang Mga pagpipilian sa VPN sa ilalim Mga Advanced na Pagpipilian.
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Method 9: Reinstall Camera Drivers
The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.
1. Ilunsad ang Device Manager using the steps mentioned above and expand the cameras sa pamamagitan ng pag-double click dito.
2. Ngayon, i-right-click sa drayber at piliin ang I-uninstall ang device.
3. click I-uninstall sa prompt.
4. Now, visit the manufacturer’s website (e.g. Lenovo).
5. Mahanap at Download ang mga driver na naaayon sa bersyon ng Windows sa iyong PC.
6. Kapag na-download na, i-double click ang na-download na file at sundin ang mga tagubilin sa screen para i-install ito.
Method 10: Use Browser Version of Teams
If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.
- If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Pamamaraan sa 5.
- If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.
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Method 11: Contact Microsoft Teams Technical Support
Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.
1. Pumunta sa Pahina ng Suporta sa Microsoft.
2A. You can use the Kumuha ng Help app in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Buksan ang Humingi ng Tulong button.
2B. Also, you could use the bersyon ng browser to submit your problem. To do so, click on the Kumuha ng suporta link.
3. Ngayon, i-type your problem nasa Tell us your problem so we can get you the right help and support bukid at hit Magpasok.
4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.
Inirerekomenda:
Umaasa kami na ang gabay na ito ay nakatulong at maaari mong ayusin Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.