Oktubre 23, 2021

Fix Unknown USB Device in Windows 10 (Device Descriptor Request Failed)

You may find that when you connect an external USB drive, it doesn’t work on your computer. Instead, you get an error message: The last USB device you connected to this computer malfunctioned, and Windows does not recognize it. This may be because the device incompatible with your system. The USB Device Descriptor is responsible for storing information related to various USB devices connected to it so that Windows operating system may recognize these USB devices in the future. If the USB is not recognized, then the USB device descriptor is not working properly on Windows 10. The unrecognized device in Device Manager will be labeled as Unknown USB Device (Device Descriptor Request Failed) na may isang dilaw na tatsulok na may isang tandang padamdam. The unknown USB device issue may arise due to various reasons. Today, we will help you fix the Unknown USB Device: Device Descriptor Request Failed error in Windows 10 PC.

Fix Device Descriptor Request Failed (Unkown USB Device)

Fix Device Descriptor Request Failed

How to Fix Unknown USB Device (Device Descriptor Request Failed) in Windows 10

You may face these common errors due to an Unknown USB Device issue:

  • Nabigo ang Kahilingan sa Deskriptor ng Device
  • Port Reset Failed
  • Set Address Failed

There can be several reasons behind this issue, such as:

  • Outdated USB Drivers: If the current drivers in your Windows PC are incompatible or outdated with the system files, then you may face this error.
  • Enabled USB Suspend Settings: If you have enabled the USB Suspend settings in your device, then all the USB devices will be suspended from the computer if they are not in active use.
  • Outdated Windows OS: In some circumstances, it could be that the Windows operating system running on your device is outdated and thus, conflicting with the device drivers.
  • Malfunctioning USB ports: Unclean surroundings might also contribute to the poor performance of your USB drive since the accumulation of dust will not only block the ventilation to the computer but also, cause USB ports to malfunction.
  • BIOS is not updated: This too may cause such problems.

A list of methods to fix Unknown USB Device: Device Descriptor Request Failed error in Windows 10 computers has been compiled and arranged according to user convenience. So, keep reading!

Paraan 1: Pangunahing Pag-troubleshoot

Method 1A: Maintain Clean & Ventilated Ambience

Unclean surroundings and dusty USB ports may cause an Unknown USB Device error in your Windows 10 desktop/laptop. Hence, you should implement the following steps:

1. Clean laptop vents & port. Use a compressed air cleaner while being extremely careful not to damage anything.

2. Moreover, ensure enough space for tamang bentilasyon of your desktop/laptop, as shown.

ventillated laptop computer setup. Fix Unknown USB Device Descriptor Request Failed in Windows 10

Method 1B: Resolve Hardware Issues

Sometimes, a glitch in the USB port or power supply might trigger an unknown USB device Windows 10 error. Hence, you should perform the following checks:

1. Kung ang isyu ay sanhi ng power supply, kung gayon sumubok muling pagpasok ng USB device pagkatapos i-unplug ang laptop mula sa power supply.

2. Ikonekta ang isa pang USB device with the same USB port and check if there is an issue with the port.

3. Isaksak ang USB device sa a magkaibang port upang ibukod ang mga isyu sa mga USB port.

usb device ports laptop

Method 1C: Restart Windows PC

In most cases, a simple restart might fix Unknown USB Device (Device Descriptor Request Failed) issue.

1. Idiskonekta ang USB device.

2. restart iyong Windows PC.

click on Restart. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3.  Kumonekta muli the USB device and check if it worked or not.

Method 2: Run Windows Troubleshooter

You should try running the in-built Windows troubleshooter to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. You can do so in the two ways explained below.

Option 1: Run Hardware and Devices Troubleshooter

1. Pindutin ang Windows + R mga susi sabay-sabay na ilunsad ang Tumakbo dialog box.

2. Uri msdt.exe -id DeviceDiagnostic at mag-click sa OK, tulad ng ipinakita.

type in command msdt.exe id DeviceDiagnostic in Run command box and select OK

3. Here click on the Advanced opsyon, gaya ng naka-highlight sa ibaba.

mag-click sa Advanced na opsyon sa Hardware and Devices Troubleshooter

4. Lagyan ng tsek ang kahon na may marka Awtomatikong ilapat ang pag-aayos at mag-click sa susunod.

check apply repairs automatically option in hardware and devices troubleshooter and click on Next

5. Once the process is completed, i-restart ang iyong PC and check if USB is being recognized now.

Option 2: Troubleshoot Malfunctioning USB Device

1. Galing sa Taskbar, mag-right click sa USB Device icon.

2. Piliin ang Open Devices and Printers opsyon, tulad ng ipinapakita.

right click on USB icon at taskbar and select open devices and printers option

3. Mag-right click sa USB Device (eg Cruzer Blade) at piliin I-troubleshoot, gaya ng naka-highlight sa ibaba.

right click on usb device and select troubleshoot option in devices and printers Window. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Windows Troubleshooter will automatically detect problems and fix these as well.

windows troubleshooter sa pagtukoy ng mga problema

tandaan: If the troubleshooter states that it could not identify the issue, then try the other methods discussed in this article.

Gayundin Basahin: Fix USB device not recognized by Windows 10

Paraan 3: I-update ang Mga USB Driver

To fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10, you are advised to update USB drivers, as follows:

1. Uri tagapamahala ng aparato nasa Windows search bar at pindutin Ipasok ang key upang ilunsad ito.

I-type ang Device Manager sa menu ng paghahanap ng Windows 10.

2. Pumunta sa Mga Controller ng Universal Serial Bus section and expand it with a double-click.

Double click on Universal Serial Bus Controllers in the Device Manager window

3. Ngayon, i-right-click sa USB drayber (eg Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) at piliin I-update ang driver.

right click on usb driver and select update driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Susunod, mag-click sa Awtomatikong maghanap ng mga driver. 

click on select Search automatically for drivers.

5A. Your driver will update itself to the latest version.

5B. If your driver is already up-to-date, then you will get the message: The best drivers for your device are already installed.

If you driver is already up-to-date, then you will see the following screen. Fix Unknown USB Device Descriptor Request Failed in Windows 10

6. Mag-click sa Pagsasara to exit the window and Rmaging ang kompyuter.

7. Ulitin the same for all USB drivers.

Method 4: Roll Back USB Drivers

If the USB device had been working correctly, but began to malfunction after an update, then rolling back the USB Drivers might help. Follow the given instructions below to do so:

1. Mag-navigate sa Device Manager > Universal Serial Bus controllers tulad ng ipinaliwanag sa Pamamaraan sa 3.

2. Mag-right click sa USB driver (eg Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) at piliin Mga Katangian, gaya ng inilalarawan sa ibaba.

right click on usb driver and select properties

3. Nasa USB Device Properties window, lumipat sa Drayber tab at piliin Roll Back Driver.

nota: If the option to Roll Back Driver is greyed out in your system, it indicates that your system does not have any updates installed for the driver. In this case, try alternative methods discussed in this article.

roll back driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Piliin ang Why are you rolling back? from the given list and click on Oo upang kumpirmahin.

select reason to roll back drivers and click Yes

5. After the process is finished, click on OK upang ilapat ang pagbabagong ito.

6. Finally, confirm the prompt and i-restart ang iyong system upang gawing epektibo ang rollback.

Gayundin Basahin: Fix Universal Serial Bus (USB) Controller Driver Issue

Paraan 5: I-install muli ang mga USB Driver

If the above methods to update or roll back drivers do not work, then you can try to reinstall your USB driver. Here’s how to fix Unknown USB Device (Device Descriptor Request Failed) issue:

1. Pumunta sa Device Manager> Mga Controller ng Universal Serial Bus, using the steps mentioned in Pamamaraan sa 3.

2. Mag-right click sa Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft) at piliin ang I-uninstall ang device, tulad ng ipinakita.

right click on usb driver and select Uninstall device. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3. Ngayon, mag-click sa I-uninstall at i-restart ang iyong PC.

click on uninstall button to confirm uninstalling the driver

4. Now, download the latest USB driver from manufacturer website like Intel.

download intel USB driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

5. Once downloaded, install the latest USB driver. Then, connect your USB device and check if the said error is rectified.

Method 6: Disallow PC to Turn Off USB Device

The USB power-saving feature allows the hub driver to suspend any individual USB port without affecting the function of other ports, in order to save power. This feature, however useful, may still cause Unknown USB Device issue when your Windows 10 PC is idle. Hence, disable the automatic USB suspend feature using the given steps:

1. Mag-navigate sa Device Manager tulad ng ipinakita sa Pamamaraan sa 3.

2. Here, double-click on Mga Device sa Interface ng Tao upang palawakin ito.

double click on the Human Interface Devices.

3. Mag-right click sa USB Input Device at piliin ang Properties.

Right click on USB input device and select the Properties. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Here, switch to the Power Management tab and uncheck the box titled Payagan ang computer na i-off ang device na ito para makatipid ng kuryente.

switch to the Power Management tab and uncheck the box Allow the computer to turn off this device to save power

5. Panghuli, mag-click sa OK at i-restart ang ang iyong system.

Gayundin Basahin: Ayusin ang USB na Patuloy na Nagdidiskonekta at Muling Kumokonekta

Method 7: Disable USB Selective Suspend Feature

The selective suspend feature too, helps you to conserve power while disconnecting USB sticks and other peripherals. You can easily disable the USB Selective Suspend feature via Power Options, as explained below:

1. Uri Kontrolin Panel nasa Windows search bar at i-click ang Pagbubukas.

I-type ang Control Panel sa search bar at i-click ang Buksan.

2. Piliin ang Tingnan ayon sa > Malalaking icon, At pagkatapos ay i-click ang Mga Pagpipilian sa Power, tulad ng ipinakita.

go to the Power Options and click on it

3. Dito, mag-click sa Baguhin ang mga setting ng plano in your currently selected plan section.

piliin ang Baguhin ang mga setting ng plano.

4. Nasa I-edit ang Mga Setting ng Plano window, piliin Baguhin ang mga advanced na setting ng kuryente pagpipilian.

In the Edit Plan Settings window, click on Change advanced power settings

5. Ngayon, i-double click Mga setting ng USB upang palawakin ito.

i-double click ang opsyon sa mga setting ng usb sa window ng Change advanced power settings

6. Muli, i-double click Setting ng suspendidong pumipili ng USB upang palawakin ito.

double click on usb selective supend settings in usb settings in Change advanced power settings window

7. Dito, mag-click sa Sa baterya at palitan ang setting ng Hindi pinagana from the drop-down list, as illustrated.

piliin sa mga setting ng baterya upang i-disable sa usb selective supend settings sa usb settings sa Change advanced power settings window

8. Ngayon, mag-click sa Nakasaksak at palitan ang setting ng Hindi pinagana dito rin.

click Apply then, OK to save changes after disabling usb selective supend settings in usb settings in Change advanced power settings window

9. Panghuli, mag-click sa gamitin > OK lang to save these changes. Restart your PC and check if the issue is solved now.

Method 8: Turn Off Fast Startup

Turning off the fast startup option is recommended to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. Just, follow the given steps:

1. Pumunta sa Control Panel > Power Options gaya ng inilalarawan sa Pamamaraan sa 7.

2. Dito, mag-click sa Piliin kung ano ang gagawin ng mga pindutan ng kuryente option in the left bar.

In the Power Options window, select the Choose what the power button does option, as highlighted below. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3. Ngayon, piliin ang Baguhin ang mga setting na kasalukuyang hindi magagamit pagpipilian.

Click on Change settings that are currently unavailable

4. Next, uncheck the box I-on ang mabilis na startup (inirerekomenda) at pagkatapos ay mag-click sa I-save ang mga pagbabago tulad ng ipinapakita sa ibaba.

uncheck the box Turn on fast startup and then click on Save changes as shown below. Fix Unknown USB Device Descriptor Request Failed in Windows 10

5. Panghuli, i-restart ang iyong Windows PC.

Gayundin Basahin: Fix USB Device not Recognized Error Code 43

Paraan 9: I-update ang Windows

Always ensure that you use your system in its updated version. Otherwise, it will cause the said problem.

1. Uri Suriin ang mga update nasa Windows search bar at i-click ang Pagbubukas.

I-type ang Suriin para sa mga update sa search bar at i-click ang Buksan. Ayusin ang Hindi Kilalang USB Device Descriptor Request Nabigo sa Windows 10

2. Ngayon, i-click ang Tingnan ang Mga Update button.

select Check for Updates from the right panel.

3A. Sundin ang mga tagubilin sa screen upang i-download at i-install ang pinakabagong update na magagamit.

Follow the on screen instructions to download and install the latest update available. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3B. Kung up-to-date na ang iyong system, lalabas ito Ikaw ay napapanahon mensahe.

windows update up to date ka mensahe

4. restart your system and check if the issue is resolved now.

Paraan 10: I-update ang BIOS

If the above method could not fix Unknown USB Device issue in your Windows 10 desktop/laptop, then you can try updating system BIOS. Read our elaborate tutorial to understand What is BIOS, How to check the current BIOS version, and How to update System BIOS here.

Pro Tip: Use the given links to Download Latest BIOS Version for Lenovo, Labak na may gubat & HP laptop.

Inirerekomenda:

We hope that you could learn kung paano i- fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10 problem. Let us know which method helped you the best. Also, if you have any queries or suggestions, then feel free to drop them in the comments section.