Disyembre 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses pagpapatunay ng biometric that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Mga Pag-aayos Para sa Windows Hello Fingerprint na Hindi Gumagana Sa Windows 10

  1. Manu-manong i-install ang mga update.
  2. Patakbuhin ang troubleshooter ng Hardware at Devices.
  3. I-reset ang fingerprint at mga opsyon sa pagkilala sa mukha.
  4. Paganahin ang Biometrics sa Group Policy Editor.
  5. Baguhin ang mga setting ng Windows Hello Group Policy.
  6. I-update ang Mga Driver ng System.
  7. Magsagawa ng Windows Reset.
  8. I-off ang Fast Startup.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Mga setting> Update at Seguridad> Update sa Windows
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • I-click ang Simulan> Mga setting> Update at Seguridad> Mag-troubleshoot.

Reset Fingerprint & Facial Recognition Options

  • I-click ang Simulan> Mga Setting> Mga Account.
  • Mag-click sa Mga pagpipilian sa pag-sign-in.
  • Mahanap Facial recognition or tatak ng daliri options, and click on the tatak ng daliri pagpipilian.
  • piliin Alisin, and do the same for Facial recognition.
  • Susunod, mag-click Magsimula and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • uri gpedit sa search box at mag-click I-edit ang Patakaran sa Grupo.
  • I-click ang Pag-configure ng Computer> Mga Administratibong Template.
  • I-double-click ang Mga Bahagi ng Windows.
  • I-double-click ang Biometrics in the right pane and check whether all its settings are configured. 
  • Kung magpapakita sila Hindi Nakaayos, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select Pinagana at pagkatapos ay mag-click Mag-apply> OK.
  • I-double-click ang Allow user to login using biometrics at piliin ang Pinagana. 
  • I-click ang Mag-apply> OK.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • I-right-click ang Simulan> Patakbuhin. Uri gpedit at pindutin ang Magpasok. 
  • I-click ang Pag-configure ng Computer> Mga Administratibong Template.
  • Susunod, i-double click Mga Bahagi ng Windows.
  • I-double-click ang Biometrics.
  • I-double-click ang Mga Tampok sa Mukha.
  • I-right-click ang Configure enhanced anti-spoofing at piliin ang Edit.
  • Huwag paganahin ang Configure enhanced anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Simulan> Device Manager.
  • Find the relevant drivers under Mga aparatong biometric, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Mag-right-click at piliin I-scan para sa mga pagbabago sa hardware and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Mga Biometric na Device at piliin ang Roll Back Driver in the properties section. 
  • I-click ang OK kapag tapos na.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC at i-click ang Magsimula.

tandaan: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • I-click ang Start > Settings > System > Power & Sleep
  • I-click ang Karagdagang Mga Setting ng Power.
  • Susunod, mag-click Choose what Power button does.
  • I-click ang Change Settings that are unavailable at alisan ng tsek ang Mabilis na Pagsisimula box if it’s selected, and click I-save ang mga pagbabago.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • I-click ang Mga Setting > Update at Seguridad > Mga Update sa Windows.
  • Pumunta sa Tingnan ang Kasaysayan ng Pag-update.
  • I-click ang I-uninstall ang Mga Update link.
  • A new screen will open showing the Mga Naka-install na Update. Right-click each and select I-uninstall. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • Sa box para sa paghahanap, i-type pag-sign in at pindutin ang Enter upang buksan ang Account menu. 
  • Pumunta sa Mga pagpipilian sa pag-sign-in at i-click ang I-set up sa ilalim ng Windows Hello Fingerprint seksyon.
  • I-click ang Magsimula and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • I-click ang Simulan > Mga Setting > Mga App. Sa Mga Apps at Mga Tampok. 
  • Find your fingerprint reader and click on it. Click I-uninstall at kumpirmahin ang aksyon.
  • I-right-click ang Simulan> Device Manager at palawakin ang Mga aparatong biometric kategorya.
  • Find your fingerprint reader, right-click, then select I-uninstall ang device, at kumpirmahin ang aksyon.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the USB Root Hub.
  • I-double-click ang USB Root Hub upang buksan ito Mga Katangian. 
  • Alisan ng check ang Payagan ang computer na i-off ang device na ito upang i-save ang kapangyarihan option box under the Power Management tab. Repeat for all USB Root Hub entries.

Ayusin ang System Files

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • uri CMD sa box para sa paghahanap at piliin ang Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • I-right-click ang Simulan> Patakbuhin at uri mga serbisyo.msc. Press Enter to open the Services window and search for the Serbisyo ng Credential Manager.
  • I-double-click ang kredensyal Manager Service to open the Mga Katangian window and go to Katayuan ng serbisyo.
  • I-click ang Itigil, at pagkatapos ay i-click ang simula button again to restart the service. 
  • I-click ang Mag-apply>OK and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.