Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Ekipleri is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

• Corrupt/incompatible camera drivers.
• Additional camera devices are configured to your Windows 10 PC.
• Camera permission is not granted on your computer.
• A third-party antivirus program or Firewall is interfering with the Teams software.
• Some other applications in your device are using your inbuilt camera.
• VPN/Proxy interference.
• Eski İşletim Sistemi.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Temel Sorun Giderme

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

• If you are using an external web camera, the first thing you have to do is to fişten the web camera from the USB port, reboot your computer, and yeniden takmak it again after some time.
• If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

• Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
• If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
• Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Arka Plan Uygulamalarını Kapatın

Yöntem 1: Donanım ve Aygıt Sorun Gidericisini Çalıştırın

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Basın Windows + R tuşları başlatmak için birlikte koşmak iletişim kutusu.

2. tip msdt.exe -id Cihazı ve vur Keşfet.

3. Ardından, tıklayın Sonraki.

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Bu düzeltmeyi uygula and follow the on-screen instructions. Then, yeniden cihazınız.

4B. If there is no issue with the drivers, click Sorun giderici kapatmak aşağıdaki ekranda.

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. düğmesine basın. Windows tuşu. tip Microsoft Ekipleri ve başlat.

2. Tıklayın üç noktalı simge senin yanında Profil Resmi takımlarda.

3. Cihaza geç Cihaz tab in the left pane and scroll down the right screen.

4. Şimdi, Kamera menu, expand the drop-down menu.

5. Ardından, kamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

Ayrıca Oku: Microsoft Teams Profil Avatarı Nasıl Değiştirilir

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. çıkış takımlar ve fırlat görev Yöneticisi basarak Ctrl + Shift + Esc tuşları eşzamanlı.

2. içinde süreçler sekmesine gidin, Microsoft Ekipleri programs that are running in the background and select son görev.

3. Ardından tuşuna basın Windows tuşu ve tip % appdata% MicrosoftTeams Arama çubuğunda

4. Tıklamak Açılış gosterildigi gibi.

5. Şimdi seçin all the files and folders within the folder and select the Sil seçeneği.

6. Reboot Windows 10 bilgisayarınız.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. tip aygıt Yöneticisi içinde Windows 10 arama menüsü ve aç.

2. Şimdi çift tıklayın Kameralar genişletmek için.

3. Daha sonra sağ tıklayın. camera device (HP TrueVision HD, for example) and select the Cihazı devre dışı bırak seçenek gösterildiği gibi.

Not: Ensure you select a camera that you are not currently using in Teams.

4. öğesine tıklayarak istemi onaylayın. Evet.

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Not: Make sure you re-enable the default camera adapter again after fixing the issue.

Ayrıca Oku: Microsoft Teams Bas-Konuş Nasıl Etkinleştirilir veya Devre Dışı Bırakılır

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Tuşuna basın. Windows tuşuna basın. tip Google Chrome ve başlat.

2. Tıklayın üç noktalı simge Seçin ve Ayarlar seçeneği.

3. Şimdi seçin Güvenlik ve Gizlilik in the left pane and choose Site Ayarları from the main page.

4. Scroll down the main screen and select the Kamera altında seçenek İzinler gösterildiği gibi menü.

5. Burada, Siteler kameranızı kullanmak isteyebilir option and make sure takımlar is not added in Not allowed to use your camera liste.

6. Relaunch your tarayıcı and check if you have fixed the Teams video not working issue.

Yöntem 6: Windows'u Güncelleyin

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Tuşuna basın. Windows + I tuşları birlikte açmak için Ayarlar bilgisayarınızda.

2. Şimdi seçin Güncelleme ve Güvenlik.

3. seçmek Güncellemeleri Kontrol Et sağ panelden.

4A. If your system is outdated, click Şimdi yükleyin En son sürümü indirip yüklemek için.

4B. Sisteminiz zaten güncelse, o zaman gösterecektir güncelsin mesaj.

Ayrıca Oku: Microsoft Teams Kayıtları Nerede Depolanıyor?

Yöntem 7: Güvenlik Duvarını Devre Dışı Bırakın (Önerilmez)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Seçenek I: Güvenlik Duvarındaki Ekipleri Beyaz Listeye Alın

1. düğmesine basın. Windows tuşu ve tip Windows Defender Güvenlik Duvarı. Open the best results.

2. Açılan pencerede üzerine tıklayın. Bir uygulama veya özelliğe Windows Defender Güvenlik Duvarı yoluyla izin ver.

3. Ardından, tıklayın Ayarları değiştir. Son olarak kontrol edin Microsoft Ekipleri Güvenlik Duvarı üzerinden izin vermek için.

Not: Sen kullanabilirsiniz Başka bir uygulamaya izin ver… to browse your program if your desired application or program does not exist in the list.

4. Son olarak, tıklayın OK değişiklikleri kaydetmek için.

Seçenek II: Güvenlik Duvarını Geçici Olarak Devre Dışı Bırakın

Not: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Tuşuna basın. Windows tuşuna basın. tip Kumanda panosu ve aç.

2. Set Görünüm as Kategoriler seçin Sistem ve Güvenlik.

3. Şimdi, üzerine tıklayın Windows Defender Firewall, burada gösterildiği gibi.

4. Seçin Windows Defender Güvenlik Duvarı'nı açın veya kapatın sol menüden seçenek.

5. Now, check the boxes next to the Windows Defender Güvenlik Duvarı'nı kapatın (önerilmez) Bu ekranda mevcut olan her yerde seçenek.

6. tık OK ve Reboot senin bilgisayarın.

Yöntem 8: VPN'yi devre dışı bırakın

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. düğmesine basın. Windows tuşu ve tip VPN ayarları Arama çubuğunda

2. içinde Ayarlar window, disconnect the active VPN hizmet.

3. Kapatın VPN seçenekleri altında Gelişmiş Seçenekler.

Ayrıca Oku: Microsoft Teams'in Yeniden Başlatmaya Devam Etmesini Düzeltme

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Başlatın aygıt Yöneticisi using the steps mentioned above and expand the Kameralar üzerine çift tıklayarak.

2. Şimdi sağ tıklayın. sürücü seçin Cihazı kaldır.

3. tık kaldırma komut isteminde.

4. Now, visit the manufacturer’s website (e.g. Lenovo).

5. bulmak ve İndir PC'nizdeki Windows sürümüne karşılık gelen sürücüler.

6. İndirdikten sonra simgesine çift tıklayın. indirilmiş dosya ve yüklemek için ekrandaki talimatları izleyin.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

• If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Yöntem 5.
• If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Ayrıca Oku: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Git Microsoft Destek sayfası.

2A. You can use the Yardım uygulamasını edinin in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Yardım Al'ı açın düğmesine basın.

2B. Also, you could use the tarayıcı sürümü to submit your problem. To do so, click on the Destek almak bağlantı.

3. Şimdi yazın senin sorunun içinde Tell us your problem so we can get you the right help and support saha ve isabet Keşfet.

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Önerilen:

Bu kılavuzun yardımcı olduğunu ve sorunu çözebileceğinizi umuyoruz. Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.