How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses biometrik autentifikatsiya that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Fixes For Windows Hello Fingerprint Not Working In Windows 10

1. Install updates manually.
2. Run Hardware & Devices troubleshooter.
3. Reset fingerprint & facial recognition options.
4. Enable Biometrics in Group Policy Editor.
5. Modify Windows Hello Group Policy settings.
6. Update System Drivers.
7. Perform a Windows Reset.
8. Tez ishga tushirishni o'chirib qo'yish.
9. Check for & uninstall updates that caused the problem.
10. Reset fingerprint login.
11. Reinstall fingerprint software.
12. Repair System Files.
13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

• Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
• Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
• Check that your device is compatible with Windows Hello service.
• Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
• Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
• Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

• Once signed in, go to Sozlamalar> Yangilanish va Xavfsizlik> Windows Update

• Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

• bosing Ishga tushirish> Sozlamalar> Yangilanish va Xavfsizlik> Muammolarni bartaraf etish.

Reset Fingerprint & Facial Recognition Options

• bosing Boshlash> Sozlamalar> Hisob qaydnomalari.

• bosing Kirish opsiyalari.

• topish yuz aniqlash or Barmoq izi options, and click on the Barmoq izi variant.
• tanlang O'chiring, and do the same for yuz aniqlash.

• Keyingiga bosing Ishga and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

• Shrift gpedit qidirish maydoniga bosing va bosing Guruh siyosatini tahrirlash.
• bosing Kompyuter konfiguratsiyasi> Ma'muriy shablonlar.

• Er-xotin bosing Windows komponentlari.

• Er-xotin bosing Biyometri in the right pane and check whether all its settings are configured. 

• If they show Konfiguratsiya qilinmagan, this is probably why the Windows Hello fingerprint sign-in isn’t working.

• Right-click each Biometric setting, select Yoqilgan ni bosing > OK ni qo'llang.

• Er-xotin bosing Allow user to login using biometrics va tanlash Yoqilgan. 
• bosing > OK ni qo'llang.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

• O'ng tugmasini bosing Boshlash> Ishga tushirish. Turi gpedit va matbuot kiriting. 
• bosing Kompyuter konfiguratsiyasi> Ma'muriy shablonlar.
• Keyin, ikki marta bosing Windows komponentlari.
• Er-xotin bosing Biyometri.
• Er-xotin bosing Yuz xususiyatlari.

• O'ng tugmasini bosing Kengaytirilgan anti-spoofingni sozlang va tanlash Edit.

• o'chirib qo'yish Kengaytirilgan anti-spoofingni sozlang and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

• To resolve that, you can update the drivers by right-clicking Boshlash> Qurilma menejeri.

• Find the relevant drivers under Biometrik qurilmalar, right-click your device and select Remove driver software. 
• Do this for all drivers related to Windows Hello and restart your device. 

• O'ng tugmasini bosing va tanlang Apparat o'zgarishlarini skanerlash and the system will detect and install the drivers again.
• You can also roll back the corrupted or outdated driver to its previous version by double clicking Biometrik qurilmalar va tanlash Rulo-diskini qayta ishga tushirish in the properties section. 
• bosing OK bir marta bajarilgandan keyin.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

• To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC bosing Ishga.

Eslatma: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

• bosing Start > Settings > System > Power & Sleep

• bosing Qo'shimcha quvvat sozlamalari.

• Keyingiga bosing Choose what Power button does.

• bosing Change Settings that are unavailable va belgisini olib tashlang Tez ishga tushirish box if it’s selected, and click o'zgarishlarni saqlang.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

• bosing Sozlamalar > Yangilash va xavfsizlik > Windows yangilanishlari.

• o'tish Yangilanish tarixini ko'rish.

• bosing Yangilanishlarni olib tashlash Havola.

• A new screen will open showing the O'rnatilgan yangilanishlar. Right-click each and select O'chir. 
• Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

• Qidiruv maydoniga yozing tizimga kirish ni ochish uchun Enter tugmasini bosing Hisob menyu. 
• o'tish Kirish opsiyalari bosing Sozlash ostida Windows Salom Barmoq izi Bo'lim.

• bosing Ishga and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

• bosing Boshlash > Sozlamalar > Ilovalar, yilda Ilovalar va xususiyatlar. 

• Find your fingerprint reader and click on it. Click O'chir va harakatni tasdiqlash.
• O'ng tugmasini bosing Boshlash> Qurilma menejeri va kengaytiring Biometrik qurilmalar Turkum.

• Find your fingerprint reader, right-click, then select Qurilmani o'chirish, va harakatni tasdiqlash.

• Restart your computer to apply the changes and check if fingerprint works again.
• You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the USB ildiz uyasi.

• Er-xotin bosing USB ildiz uyasi uni ochish uchun xususiyatlari. 
• Belgisini olib tashlang Quvvatni tejash uchun kompyuterni ushbu qurilmani o'chirib qo'yishga ruxsat bering option box under the Quvvatni boshqarish tab. Repeat for all USB Root Hub entries.

Tizim fayllarini tiklash

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

• Shrift CMD qidirish maydoniga bosing va tanlang Command Prompt>Run as administrator. 
• In the Command Prompt dialog box, type sfc / skanek and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

• O'ng tugmasini bosing Boshlash> Ishga tushirish va yozing services.msc Press Enter to open the Services window and search for the Hisob ma'lumotlari menejeri xizmati.

• Ikki marta bosing Hisob ma'lumotlari menejeri Service to open the xususiyatlari window and go to Xizmat holati.

• bosing To'xtani bosing va keyin bosing boshlanish button again to restart the service. 
• bosing Qo'llash> OK and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.