Millions of corporate offices and domestic industries use Epson scanners for their documentation processes. These Epson scanners are available as standalone or integrated models with a printer. Amidst many scanners in the world, Epson printers are known for their robustness and feature in scanning documents. Although these scanners have many advantages, few users complain Epson scan cannot communicate with the scanner Windows 10 issue. If you are also facing the same problem, we will help you fix the Epson scanner communication error with the help of effective troubleshooting hacks. So, continue reading to resolve Epson scanner cannot communicate issue.
How to Fix Epson Scanner Cannot Communicate in Windows 10
In this section, we have gathered a list of reasons why Epson scan cannot communicate with the scanner issue on your Windows 10 PC. Analyze them deeply to pick the correct troubleshooting method accordingly.
- The scanning software is not running with administrative privileges. Hence, a proper connection is not established.
- The network adapter is not effectively communicating with the scanner.
- Few other background tasks are interfering with the scanner.
- Few essential background services are not running on PC.
- There are corrupt or broken files on your computer.
- Presence of malware or viruses.
- You are using an outdated version of the Windows operating system.
- The proxy connection is preventing the scanning operations.
- The scanner drivers are not compatible.
- The overprotective antivirus or firewall program is interfering with the functions.
Here are some effective troubleshooting methods to help you fix the Epson scanner communication error on your Windows 10 PC.
Phương pháp 1: Phương pháp khắc phục sự cố cơ bản
Following are a few basic methods that you can follow;
1A. Close Background Tasks
Several users have confirmed that the Epson scanner communication error can be resolved by closing all the background tasks running on your PC. To implement the task, follow our guide on How to End Task in Windows 10 and proceed as instructed.
Once you have closed all the background processes, check if you could use the Epson scanner without any issues.
1B. Switch to Short USB Cables
Although many tech professionals suggest that devices can be connected through very long USB cables, this may lead to signal loss between the scanner and the network. If you have located the scanner in another corner of the room, try relocating it and connecting it using a short USB cable. Try this temporarily and check if this works or not. If it resolves the Epson scan cannot communicate with the scanner Windows 10 issue, the culprit is the long USB cables.
1C. Disable Proxy Server
Sometimes, with inappropriate network configurations on your Windows 10 computer, you will face communication errors of Epson scanners. If you have installed any VPN service or use proxy servers on your PC, read our guide on How to Disable VPN and Proxy on Windows 10 guide and implement the steps as instructed in the article.
After disabling the VPN client and proxy servers, check if you have fixed the communication error of Epson scanners. Still, if you face the same problem, try connecting to a điểm truy cập di động.
1D. Disable Antivirus Temporarily (If Applicable)
Your antivirus program may mistakenly prevent any updated features of Windows apps like Epson. Several Windows users identified many compatibility issues. They are difficult to tolerate and rectify. You are advised to temporarily disable any inbuilt or third-party antivirus software to resolve the communication error of Epson scanners. Read our guide on How to Disable Antivirus Temporarily on Windows 10 and follow the instructions to disable your Antivirus program temporarily on your PC.
Cũng đọc: Cách gỡ cài đặt McAfee LiveSafe trong Windows 10
1E. Update Windows
You can also eradicate communication errors of Epson scanners in your computer by updating your operating system. Always ensure if you have updated your Windows Operating System and if any updates are pending in action, use our guide on How to Download and Install Windows 10 Latest Update.
After updating your Windows operating system, check whether you can connect to your scanner.
1F. Repair System Files
If corrupt system files are in your Windows Operating system, your PC may face many Internet connectivity issues. If you are experiencing communication errors with Epson scanners very recently, there are some chances that your computer files have become corrupt or damaged. Windows 10 PC has inbuilt repair tools like SFC (System File Checker) and DISM (Deployment Image Servicing and Management) that will help you fix all the corrupt files. Read our guide on How to Repair System Files on Windows 10 and follow the steps as instructed to repair all your corrupt files.
1G. Run Malware Scan
The presence of viruses causes conflicts and errors like communication errors of Epson scanners. So, install reliable antivirus software on your computer and run a complete scan. If you are confused about running a malware scan, our guide on How do I Run a Virus Scan on my Computer? will help you do so.
Also, if you want to remove malware from your computer, check our guide on How to Remove Malware from your PC in Windows 10.
Method 2: Run Scanner Software with Admin Privileges
You must first try to run the scanning application with admin rights. Several apps and programs that require input from any external source will require admin rights. Hence, follow the below-mentioned steps to do the same.
1. Nhấp chuột phải vào Máy quét Epson phím tắt trên desktop và chọn Bất động sản.
2. Sau đó, chuyển sang Khả năng tương thích tab và chọn hộp Chạy chương trình này như là Administrator.
3. Cuối cùng, nhấp vào Áp dụng> OK để lưu các thay đổi.
Cũng đọc: Cách tìm mật khẩu quản trị viên trên Windows 10
Phương pháp 3: Chạy trình gỡ rối mạng
To fix various internet connectivity issues, you can use the inbuilt tool provided in Windows 10 PC whenever needed. You can analyze and diagnose common network-related issues using the Windows network troubleshooter tool. It is a systematic process that, when implemented step by step, will help you fix the Epson scanner that cannot communicate issue. Follow our guide on How to Troubleshoot Network Connectivity Problems on Windows 10 to fix all network-related issues using a Network Adapter troubleshooter.
You can use the steps mentioned in the guide to diagnose Wi-Fi connections, Ethernet, and all network adapters on your Windows 10 PC. Finally, check if you have fixed the communication error of Epson scanners.
Method 4: Update Scanner Drivers
Device drivers establish a connecting link between your computer’s hardware and operating system. Also, faulty or corrupt drivers lead to a communication error in Epson scanners. Many users have reported that updating WLAN drivers have helped them fix the issue. You are advised to update scanner drivers to improve the reliability of your network adapters, fix compatibility issues, and resolve communication error. Follow our guide on How to Update Device Drivers on Windows 10 to do so. Make sure you expand Image devices như hình dưới đây.
Cũng đọc: Sửa lỗi Đặt cài đặt người dùng thành trình điều khiển không thành công trong Windows 10
Method 5: Roll Back Scanner Drivers
When you roll back your drivers, all the current versions of the hardware device will be uninstalled, and previously installed drivers will be installed on your PC. This feature will be very helpful when any new driver update does not work well with your computer. Follow the steps as instructed in our guide on How to Rollback Drivers on Windows 10 to fix the Epson scanner communication error.
After your Windows 10 computer has installed the previous version of drivers, check if you have fixed the communication error of Epson scanners.
Method 6: Reinstall Scanner Drivers
Incompatible drivers must be reinstalled to fix the Epson scanner cannot communicate problem. You are advised to reinstall device drivers only if you cannot attain any fix by updating them. Steps to reinstall drivers are very easy, and you can do so by using a third-party application or manually. Follow our guide on How to Uninstall and Reinstall Drivers on Windows 10 to reinstall drivers on your Windows 10 computer. Make sure you expand Image devices như hình dưới đây.
After reinstalling scanner drivers, check if you have fixed the communication error of Epson scanners.
Cũng đọc: Sửa lỗi Driver Bluetooth trong Windows 10
Method 7: Restart Shell Hardware Detection Service
The Shell Hardware Detection service detects whether any other hardware is connected to your system or not and detects all the scanners, storage devices, and printers connected to your device. It provides notifications for AutoPlay hardware events. If this service is stopped for any reason, you will face an Epson scanner cannot communicate error. Follow the below-mentioned steps to restart this service:
1. Kiểu DỊCH VỤ in the search menu and click on Run as administrator.
2. Bây giờ, hãy cuộn xuống và nhấp đúp vào Phát hiện phần cứng Shell dịch vụ.
3. In the new pop-up window, select the Kiểu khởi động đến Tự động.
Lưu ý: Nếu Tình trạng dịch vụ is Ngừng, nhấp vào Bắt đầu cái nút. Nếu Tình trạng dịch vụ is Chạy, bấm vào Dừng và bắt đầu lại.
4. Nhấp vào Áp dụng> OK để lưu các thay đổi.
5. Unplug your scanner and wait for a while. Re-plug it back.
6. Lặp lại các bước tương tự cho Windows Image Acquisition Service and check if this works or not.
Method 8: Fix Wireless Connection
In several cases, the Epson scan program on your PC fails to establish the connection between the LAN addresses automatically. This happens more often when you use a wireless network. Even though you can find the addresses within the app, this does not always work. Hence, manually add the address as instructed below.
1. Kiểu Cài đặt Quét Epson in the search menu. Now, click on Mở.
2. In the Scan Settings, select Thêm tùy chọn theo Network Scanner Address.
Lưu ý: Ensure you select the correct scanner with the help of the Chọn máy quét drop-down menu at the top.
3. Now, a screen to enter the address will pop up. Follow the below-mentioned steps to find the correct address.
4. Kiểu cmd in the search bar and click on Mở.
5. Sau đó, gõ ipconfig / all ra lệnh và nhấn Nhập khóa.
6. Now, note down the Gateway mặc định detail from the window.
7. Sao chép cái này địa chỉ (here, 192.168.1.1) and type it in your browser to access your router.
8. Note down the list of devices connected to the network. On the same screen, you can find the IP address of your scanner. Note down its value.
9. Sau đó, đi đến Thêm window of the Scan settings window and type the IP address of your scanner under Nhập địa chỉ đơn.
10. Nhấp vào OK để lưu các thay đổi.
Lưu ý: Bạn cũng có thể nhấp vào Thử nghiệm to ensure the connection is successful.
Cũng đọc: Sửa lỗi máy tính của bạn được cấu hình đúng nhưng DNS không phản hồi trong Windows 10
Method 9: Turn Off Password Protected Sharing
The Password Protected sharing setting is intended to keep the sharing of files and folders safe and secure. If this setting is turned on, the users connected to your network cannot access the files on your PC unless the privacy password is typed in manually. Several reports suggest that this feature triggers an Epson scan cannot communicate with the scanner error. Hence, you have to disable this setting, reconnect the scanner, and check if this works or not.
Lưu ý: You must always turn on the setting if things do not go smoothly.
1. Kiểu Bảng điều khiển in the search bar and click on Mở.
2. Then, set the Xem theo as Phân loại và click vào Mạng và Internet.
3. Bây giờ, hãy nhấp vào Network and Sharing Center như mô tả.
4. Bây giờ, hãy nhấp vào Thay đổi cài đặt chia sẻ nâng cao liên kết như được hiển thị.
5. Mở rộng Tất cả Mạng và nhấp vào phần Tắt chia sẻ bảo vệ bằng mật khẩu tùy chọn.
6. Bây giờ, hãy nhấp vào Lưu các thay đổi and unplug the scanner for a minute. Kết nối lại your scanner and check if the connection error has vanished or not.
Method 10: Change Ports from LPT1 to USB 001
An old Line Print Terminals technology was used earlier to connect your printers and scanners. Now, most printers and scanners have switched to USB. Hence, check if USB is used in your device and whether this works. This method effectively fixes the Epson scanner cannot communicate if you face the problem after upgrading to Windows 10.
1. Nhấn vào Chốt cửa sổ và loại Bảng điều khiển. Sau đó, nhấp vào Mở.
2. Now, set Xem theo as Phân loại và click vào Xem thiết bị và máy in như hình.
3. Bây giờ, nhấp chuột phải vào máy in và chọn Bất động sản.
4. Chuyển sang cổng tab and change the ports from LPT1 đến USB 001.
5. Save the changes by clicking Áp dụng> OK. Then, unplug your device and connect it back after a while.
Cũng đọc: Khắc phục hiện tượng tăng điện trên cổng USB trong Windows 10
Phương pháp 11: Sửa đổi cài đặt tường lửa của Windows Defender
You will also face an Epson scan cannot communicate with the scanner due to an over-reactive or over-protective antivirus suite on your Windows 10 computer. This prevents the connection link between the launcher and the network. So, to fix this problem, you can whitelist Epson in your Firewall settings or disable the firewall protection temporarily.
Option I: Whitelist escndv.exe
Cho phép C:WINDOWStwain_32escndvescndv.exe in your Windows Defender Firewall, follow our guide on Allow or Block Apps through the Windows Firewall and implement the steps as instructed.
Tùy chọn II: Tắt tường lửa (Không được khuyến nghị)
Nếu bạn không biết cách tắt Tường lửa của Bộ bảo vệ Windows, hướng dẫn của chúng tôi về Cách Tắt Tường lửa của Windows 10 sẽ giúp bạn làm điều đó.
Cũng đọc: How to Perform Windows Defender Definition Update
Tùy chọn III: Tạo quy tắc mới trong tường lửa
1. Nhấn vào Chốt cửa sổ và loại Tường lửa bảo vệ Windows với tính năng bảo mật nâng cao. Sau đó, nhấp vào Run as administrator.
2. Nhấp vào Luật nội bộ as depicted in the left pane.
3. Nhấp vào Quy tắc mới… as shown in the right pane.
4. Ensure to select the chương trình tùy chọn theo Bạn muốn tạo loại quy tắc nào? menu và bấm vào Tiếp theo> như hình.
5. Sau đó, nhấp vào Duyệt qua ... nút tương ứng với Đường dẫn chương trình này: như hình.
6. Điều hướng đến C:WINDOWStwain_32escndvescndv.exe con đường và nhấp đúp vào trên thiết lập tài liệu. Sau đó, bấm vào Mở .
7. Nhấp vào Tiếp theo> trong Trình hướng dẫn quy tắc gửi đến mới cửa sổ.
8. Bây giờ, chọn nút radio bên cạnh Cho phép kết nối và click vào Tiếp theo> như mô tả.
9. Đảm bảo Tên miền, riêng tư và công khai hộp được chọn và bấm vào Tiếp theo>.
10. Finally, add a tên to your new rule and click on Kết thúc.
Đề nghị:
We hope that this guide was helpful and you would have learned how to fix Epson scanner cannot communicate in Windows 10. Let us know how this article has helped you the best. Also, if you have any queries/suggestions regarding this article, feel free to drop them in the comments section.