Fix Microsoft Teams Video Call Not Working
If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Amaqela eMicrosoft is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.
How to Fix Microsoft Teams Video Call Not Working
Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.
- Corrupt/incompatible camera drivers.
- Additional camera devices are configured to your Windows 10 PC.
- Camera permission is not granted on your computer.
- A third-party antivirus program or Firewall is interfering with the Teams software.
- Some other applications in your device are using your inbuilt camera.
- VPN/Proxy interference.
- Inkqubo yokuSebenza ephelelwe lixesha.
Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.
We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.
Iingxaki ezisisiseko
Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.
1. Replug Webcam
- If you are using an external web camera, the first thing you have to do is to vula the web camera from the USB port, qalisa kwakhona your computer, and phinda ufake iplagi it again after some time.
- If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.
2. Remove Other Hardware Devices
- Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
- If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
- Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.
3. Vala usetyenziso lwemvelaphi
Indlela yesi-1: Qhuba i-Hardware kunye neZixhobo zokuQhuba ingxaki
Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.
1. Cinezela Izitshixo zeWindows + R kunye ukusungula i Run ibhokisi yencoko.
2. Uhlobo msdt.exe -isixhobo seDiagnostic kwaye zibethe faka.
3. Emva koko, cofa ku Okulandelayo.
4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Faka isicelo sokulungisa and follow the on-screen instructions. Then, phinda Uqalele sakho sixhobo.
4B. If there is no issue with the drivers, click Vala isisombululo kwisikrini esilandelayo.
Method 2: Choose the Right Camera in Teams
Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.
1. Betha i Isitshixo seWindows. Uhlobo Amaqela eMicrosoft kwaye uyiqalise.
2. Cofa kwi I-icon enamachaphaza amathathu ecaleni kweyakho Ifoto yomfanekiso in Teams.
3. Tshintshela kwi izixhobo tab in the left pane and scroll down the right screen.
4. Ngoku, kwi Ikhamera menu, expand the drop-down menu.
5. Emva koko, khetha i ikhamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.
Funda kwakhona: How to Change Microsoft Teams Profile Avatar
Method 3: Clear Microsoft Teams Cache
Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.
1. Phuma Teams kwaye uqalise Umlawuli womsebenzi ngokucindezela Ctrl + Shift + Esc izitshixo Nga xeshanye.
2. Kwi Iinkqubo ithebhu, khetha i Amaqela eMicrosoft programs that are running in the background and select Umsebenzi wokuGqibela.
3. Emva koko, betha i Isitshixo seWindows kwaye uthayiphe % appdata% MicrosoftTeam kwibha yokukhangela.
4. Cofa kwi vula njengoko kubonisiwe.
5. Ngoku, khetha all the files and folders within the folder and select the Susa ukhetho.
6. Qala kwakhona yakho Windows 10 PC.
Method 4: Disable Other Additional Devices
If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.
1. Uhlobo Umlawuli wesixhobo kwi Windows 10 imenyu yokukhangela kwaye uyivule.
2. Ngoku, cofa kabini IiKhamera ukuyandisa.
3. Emva koko, cofa ekunene kwi camera device (HP TrueVision HD, for example) and select the Khubaza idivaysi ukhetho njengoko lubonisiwe.
Phawula: Ensure you select a camera that you are not currently using in Teams.
4. Qinisekisa umyalelo ngokucofa ku Ewe.
5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.
Phawula: Make sure you re-enable the default camera adapter again after fixing the issue.
Funda kwakhona: Uwavula njani okanye uwavale njani amaQela eMicrosoft ukuTyhala ukuze uthethe
Method 5: Allow Camera Permissions for Browsers
If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.
1. Cinezela Windows isitshixo. Uhlobo Google Chrome kwaye uyiqalise.
2. Cofa kwi I-icon enamachaphaza amathathu kwaye ukhethe izicwangciso ukhetho.
3. Ngoku, khetha Khuselo no bucala in the left pane and choose Izicwangciso zeSayithi from the main page.
4. Scroll down the main screen and select the Ikhamera ukhetho phantsi Izimvume imenyu njengoko kubonisiwe.
5. Apha, khetha i Iisayithi zinokucela ukusebenzisa ikhamera yakho option and make sure Teams is not added in Not allowed to use your camera uludwe.
6. Relaunch your umkhangeli and check if you have fixed the Teams video not working issue.
Indlela yoku-6: Hlaziya iiWindows
If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.
1. Cinezela Izitshixo zeWindows + I kunye ukuvula izicwangciso kwi khomputha yakho.
2. Ngoku, khetha Uhlaziyo kunye noKhuseleko.
3. Khetha Jonga uvuselelo ukusuka kwindawo yolawulo yasekunene.
4A. If your system is outdated, click Faka ngoku ukukhuphela kwaye ufake inguqulelo yamva nje.
4B. Ukuba inkqubo yakho sele ihlaziyiwe, iya kubonisa Unolwazi lwangoku umyalezo.
Funda kwakhona: Zigcinwa phi iiRekhodi zeQela likaMicrosoft?
Method 7: Disable Firewall (Not Recommended)
If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.
Option I: Whitelist Teams in Firewall
1. Betha i Isitshixo seWindows kwaye uthayiphe Windows Defender Firewall. Open the best results.
2. In the pop-up window, click on Vumela usetyenziso okanye inqaku ngeWindows Defender Firewall.
3. Emva koko, cofa Shintsha izicwangciso. Finally, check for Amaqela eMicrosoft to allow through the Firewall.
Phawula: Ungayisebenzisa Vumela enye iapp... to browse your program if your desired application or program does not exist in the list.
4. Ekugqibeleni, cofa OK ukugcina utshintsho.
Option II: Disable Firewall Temporarily
Phawula: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.
1. Cinezela Windows isitshixo. Uhlobo Iphaneli yokulawula kwaye uyivule.
2. Beka Jonga nge as udidi kwaye ukhethe INkqubo kunye noKhuseleko.
3. Ngoku, cofa apha Windows Defender Firewall, njengoko kubonisiwe apha.
4. Khetha Vala okanye ukhupha iWindows Defender Firewall ukhetho kwimenyu yasekhohlo.
5. Now, check the boxes next to the Cima iWindows Defender Firewall (ayikhuthazwanga) option wherever available on this screen.
6. nqakraza OK kwaye Qala kwakhona ikhompyuter yakho.
Indlela yesi-8: Khubaza i-VPN
Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.
1. Betha i Isitshixo seWindows kwaye uthayiphe Useto lweVPN kwibha yokukhangela.
2. Kwi izicwangciso window, khulula uqhagamshelwano olusebenzayo VPN Inkonzo.
3. Cima iqhosha Iinketho zeVPN phantsi Iinketho Advanced.
Funda kwakhona: Ukulungisa Amaqela eMicrosoft aQhuba eQalisa kwakhona
Method 9: Reinstall Camera Drivers
The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.
1. Qalisa inkqubo ye- Umlawuli wesixhobo using the steps mentioned above and expand the IiKhamera ngokucofa kabini kuyo.
2. Ngoku, cofa ekunene kwi umqhubi kwaye ukhethe Khipha ifowuni.
3. nqakraza Khipha ngokukhawuleza.
4. Now, visit the manufacturer’s website (e.g. lenovo).
5. fumana kwaye umxokozelo abaqhubi abahambelana noguqulelo lweWindows kwiPC yakho.
6. Nje ukuba ukhutshelwe, cofa kabini kwi ifayile ekhutshelweyo kwaye ulandele imiyalelo ekwisikrini ukuyifaka.
Method 10: Use Browser Version of Teams
If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.
- If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Indlela ye5.
- If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.
Funda kwakhona: How To Set Microsoft Teams Status As Always Available
Method 11: Contact Microsoft Teams Technical Support
Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.
1. Yiya kwi Iphepha leNkxaso likaMicrosoft.
2A. You can use the Fumana usetyenziso loNcedo in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Vula Fumana Uncedo iqhosha.
2B. Also, you could use the Inguqulelo yesikhangeli to submit your problem. To do so, click on the Fumana inkxaso unxibelelwano.
3. Ngoku, chwetheza your problem kwi Tell us your problem so we can get you the right help and support intsimi kunye nokubetha faka.
4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.
Ithethelelwe:
Siyathemba ukuba esi sikhokelo sibe luncedo kwaye ungasilungisa Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.