Fix Unknown USB Device in Windows 10 (Device Descriptor Request Failed)

You may find that when you connect an external USB drive, it doesn’t work on your computer. Instead, you get an error message: The last USB device you connected to this computer malfunctioned, and Windows does not recognize it. This may be because the device incompatible with your system. The USB Device Descriptor is responsible for storing information related to various USB devices connected to it so that Windows operating system may recognize these USB devices in the future. If the USB is not recognized, then the USB device descriptor is not working properly on Windows 10. The unrecognized device in Device Manager will be labeled as Unknown USB Device (Device Descriptor Request Failed) nge unxantathu omthubi onophawu lwesikhuzo. The unknown USB device issue may arise due to various reasons. Today, we will help you fix the Unknown USB Device: Device Descriptor Request Failed error in Windows 10 PC.

How to Fix Unknown USB Device (Device Descriptor Request Failed) in Windows 10

You may face these common errors due to an Unknown USB Device issue:

• Device Descriptor Request Failed
• Port Reset Failed
• Set Address Failed

There can be several reasons behind this issue, such as:

• Outdated USB Drivers: If the current drivers in your Windows PC are incompatible or outdated with the system files, then you may face this error.
• Enabled USB Suspend Settings: If you have enabled the USB Suspend settings in your device, then all the USB devices will be suspended from the computer if they are not in active use.
• Outdated Windows OS: In some circumstances, it could be that the Windows operating system running on your device is outdated and thus, conflicting with the device drivers.
• Malfunctioning USB ports: Unclean surroundings might also contribute to the poor performance of your USB drive since the accumulation of dust will not only block the ventilation to the computer but also, cause USB ports to malfunction.
• BIOS is not updated: This too may cause such problems.

A list of methods to fix Unknown USB Device: Device Descriptor Request Failed error in Windows 10 computers has been compiled and arranged according to user convenience. So, keep reading!

Indlela yoku-1: Iingxaki ezisisiseko

Method 1A: Maintain Clean & Ventilated Ambience

Unclean surroundings and dusty USB ports may cause an Unknown USB Device error in your Windows 10 desktop/laptop. Hence, you should implement the following steps:

1. Clean laptop vents & amazibuko. Use a compressed air cleaner while being extremely careful not to damage anything.

2. Moreover, ensure enough space for umoya ofanelekileyo of your desktop/laptop, as shown.

Method 1B: Resolve Hardware Issues

Sometimes, a glitch in the USB port or power supply might trigger an unknown USB device Windows 10 error. Hence, you should perform the following checks:

1. Ukuba umcimbi ubangelwa ukunikezelwa kwamandla, ngoko uzame ukufaka kwakhona isixhobo se-USB emva kokukhupha ilaptop ukusuka kunikezelo lwamandla.

2. Qhagamshela esinye isixhobo se-USB with the same USB port and check if there is an issue with the port.

3. Xhuma isixhobo se-USB kwi-a izibuko ezahlukeneyo Ukulawula imiba ngezibuko le-USB.

Method 1C: Restart Windows PC

In most cases, a simple restart might fix Unknown USB Device (Device Descriptor Request Failed) issue.

1. Ukukhubaza isixhobo se-USB.

2. Phinda Uqalele iWindows PC yakho.

3.  Qhagamshela kwakhona the USB device and check if it worked or not.

Method 2: Run Windows Troubleshooter

You should try running the in-built Windows troubleshooter to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. You can do so in the two ways explained below.

Option 1: Run Hardware and Devices Troubleshooter

1. Cinezela Windows + R izitshixo ngaxeshanye ukusungula i Run ibhokisi yencoko.

2. Uhlobo msdt.exe -isixhobo seDiagnostic kwaye nqakraza OK, njengoko kubonisiwe.

3. Here click on the Advanced ukhetho, njengoko kubonisiwe ngezantsi.

4. Khangela ibhokisi ephawulweyo Faka ukulungiswa ngokuzenzekelayo kwaye nqakraza Okulandelayo.

5. Once the process is completed, qala kabusha iPC yakho and check if USB is being recognized now.

Option 2: Troubleshoot Malfunctioning USB Device

Ukusuka kwi- Ibar yomsebenzi cofa ekunene kwi USB Device icon.

2. Khetha Open Devices and Printers ukhetho, njengoko kubonisiwe.

3. Cofa ekunene Isixhobo se-USB (umz I-Cruzer Blade) kwaye ukhethe Iingxaki, njengoko kubonisiwe ngezantsi.

4. Windows isilungisi will automatically detect problems and fix these as well.

Phawula: If the troubleshooter states that it could not identify the issue, then try the other methods discussed in this article.

Funda kwakhona: Fix USB device not recognized by Windows 10

Indlela yesi-3: Hlaziya abaqhubi be-USB

To fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10, you are advised to update USB drivers, as follows:

1. Uhlobo umlawuli wesixhobo kwi Ibar yokukhangela yeWindows kwaye zibethe Ngenisa isitshixo ukuyiqalisa.

2. Yiya kwi Abalawuli be-Serial Bus section and expand it with a double-click.

3. Ngoku, cofa ekunene i-USB umqhubi (umz Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) and select Ukuhlaziya umqhubi.

4. Emva koko, cofa apha Search automatically for drivers. 

5A. Your driver will update itself to the latest version.

5B. If your driver is already up-to-date, then you will get the message: The best drivers for your device are already installed.

6. Cofa kwi Vala to exit the window and Rqala ikhompyutha.

7. Phinda kwakhona the same for all USB drivers.

Method 4: Roll Back USB Drivers

If the USB device had been working correctly, but began to malfunction after an update, then rolling back the USB Drivers might help. Follow the given instructions below to do so:

1. Jonga ku Device Manager > Universal Serial Bus controllers njengoko kuchaziwe kwi Indlela ye3.

2. Cofa ekunene Umqhubi we-USB (umz Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) kwaye ukhethe Properties, njengoko kubonisiwe ngezantsi.

3. Kwi USB Device Properties windows, tshintshela kwi umqhubi ithebhu kwaye ukhethe Roll Back Driver.

Phawula: If the option to Roll Back Driver is greyed out in your system, it indicates that your system does not have any updates installed for the driver. In this case, try alternative methods discussed in this article.

4. Khetha Why are you rolling back? from the given list and click on Ewe ukuqinisekisa.

5. After the process is finished, click on OK ukusebenzisa olu tshintsho.

6. Finally, confirm the prompt and phinda Uqalele inkqubo yakho ukwenza ukubuyisela umva kusebenze.

Funda kwakhona: Fix Universal Serial Bus (USB) Controller Driver Issue

Indlela yoku-5: Faka kwakhona abaqhubi be-USB

If the above methods to update or roll back drivers do not work, then you can try to reinstall your USB driver. Here’s how to fix Unknown USB Device (Device Descriptor Request Failed) issue:

1. Yiya e Umphathi wesixhobo> Abalawuli be-Serial Bus, using the steps mentioned in Indlela ye3.

2. Cofa ekunene Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft) kwaye ukhethe Khipha ifowuni, njengoko kubonisiwe.

3. Ngoku, cofa apha Khipha kwaye uqale kabusha iPC yakho.

4. Now, download the latest USB driver from manufacturer website like Intel.

5. Once downloaded, install the latest USB driver. Then, connect your USB device and check if the said error is rectified.

Method 6: Disallow PC to Turn Off USB Device

The USB power-saving feature allows the hub driver to suspend any individual USB port without affecting the function of other ports, in order to save power. This feature, however useful, may still cause Unknown USB Device issue when your Windows 10 PC is idle. Hence, disable the automatic USB suspend feature using the given steps:

1. Jonga ku Umlawuli wesixhobo njengoko kubonisiwe kwi Indlela ye3.

2. Here, double-click on Izixhobo zoNxibelelwano zaBantu ukuyandisa.

3. Cofa ekunene kwi USB Input Device kwaye ukhethe Iipropati.

4. Here, switch to the Ulawulo lweMandla tab and uncheck the box titled Vumela ikhompyutha ukuba icime esi sixhobo ukugcina amandla.

5. Ekugqibeleni, cofa ku OK kwaye phinda Uqalele yakho kwinkqubo.

Funda kwakhona: Lungisa i-USB igcina iNxibelela kwaye iQhagamshela kwakhona

Method 7: Disable USB Selective Suspend Feature

The selective suspend feature too, helps you to conserve power while disconnecting USB sticks and other peripherals. You can easily disable the USB Selective Suspend feature via Power Options, as explained below:

1. Uhlobo ulawulo panel kwi Ibar yokukhangela yeWindows kwaye nqakraza vula.

2. Khetha Jonga nge > Iimpawu ezinkulu, uze ucofe Izinketho zamandla, njengoko kubonisiwe.

3. Apha, cofa apha Tshintsha izicwangciso zesicwangciso in your currently selected plan section.

4. Kwi Hlela Izicwangciso Zezicwangciso iwindow, khetha Shintsha izicwangciso zamandla eziphambili ukhetho.

5. Ngoku, cofa kabini Izicwangciso ze-USB ukuyandisa.

6. Kwakhona, cofa kabini Isethingi yokunqumamisa ekhethiweyo ye-USB ukuyandisa.

7. Apha, cofa apha Kwibhetri kwaye utshintshe useto ku Abakhubazekileyo from the drop-down list, as illustrated.

8. Ngoku, cofa apha Yiplage ngaphakathi kwaye utshintshe useto ku Abakhubazekileyo nalapha.

9. Ekugqibeleni, cofa ku Faka > Kulungile to save these changes. Restart your PC and check if the issue is solved now.

Indlela yesi-8: Cima ukuQalisa ngokukhawuleza

Turning off the fast startup option is recommended to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. Just, follow the given steps:

1. Yiya kwi Control Panel > Power Options njengoko kubonisiwe kwi Indlela ye7.

2. Apha, cofa apha Khetha ukuba yintoni amaqhosha emandla enza option in the left bar.

3. Ngoku, khetha i Shintsha izicwangciso ezingabonakaliyo ngoku ukhetho.

4. Next, uncheck the box Vula ukuqalisa ngokukhawuleza (kunconywa) uze uchofoze Gcina Utshintsho njengoko kuboniswe ngezantsi.

5. Ekugqibeleni, phinda Uqalele iWindows PC yakho.

Funda kwakhona: Fix USB Device not Recognized Error Code 43

Indlela yoku-9: Hlaziya iiWindows

Always ensure that you use your system in its updated version. Otherwise, it will cause the said problem.

1. Uhlobo Jonga uvuselelo kwi Ibar yokukhangela yeWindows kwaye nqakraza vula.

2. Ngoku, cofa kwi Jonga uvuselelo iqhosha.

3A. Follow the Imiyalelo ekwiskrini ukukhuphela kwaye ufake uhlaziyo lwamva nje olukhoyo.

3B. Ukuba inkqubo yakho sele ihlaziyiwe, iya kubonisa Unolwazi lwangoku umyalezo.

4. Phinda Uqalele your system and check if the issue is resolved now.

Indlela ye-10: Hlaziya i-BIOS

If the above method could not fix Unknown USB Device issue in your Windows 10 desktop/laptop, then you can try updating system BIOS. Read our elaborate tutorial to understand What is BIOS, How to check the current BIOS version, and How to update System BIOS here.

Icebiso Pro: Use the given links to Download Latest BIOS Version for lenovo, Dell & HP Iipopu.

Ithethelelwe:

We hope that you could learn kwenziwa kanjani fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10 problem. Let us know which method helped you the best. Also, if you have any queries or suggestions, then feel free to drop them in the comments section.