Disemba 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses ungqinisiso lwebhayometri that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Ulungiso lweFingerprint ye-Windows Hello ayisebenzi ngaphakathi Windows 10

  1. Faka uhlaziyo ngesandla.
  2. Qhuba i-Hardware kunye nezixhobo zokulungisa ingxaki.
  3. Lungisa kwakhona ushicilelo lweminwe kunye neenketho zokuqondwa kobuso.
  4. Yenza i-Biometrics isebenze kuMhleli woMgaqo-nkqubo weQela.
  5. Lungisa iisetingi zePolisi yeQela le-Windows Hello.
  6. Hlaziya abaqhubi beNkqubo.
  7. Yenza i-Windows Reset.
  8. Cima ukuqalisa okuKhawulezayo.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Useto> Uhlaziyo kunye noKhuseleko> Uhlaziyo lweWindows
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • nqakraza Qala> Useto> Uhlaziyo kunye noKhuseleko> Ingxaki.

Reset Fingerprint & Facial Recognition Options

  • nqakraza Qala > Useto > Iiakhawunti.
  • Cofa kwi Izinketho zokungena ngemvume.
  • fumana Recognition yobuso or Iprintprint options, and click on the Iprintprint ukhetho.
  • khetha Susa, and do the same for Recognition yobuso.
  • Emva koko, nqakraza qalisa and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • uhlobo gpedit kwibhokisi yokukhangela kwaye ucofe Hlela iPolisi yeQela.
  • nqakraza Uqwalaselo lwekhompyuter> Iitemplate zoLawulo.
  • Nqakraza kabini Windows Components.
  • Nqakraza kabini iibhayometrikh in the right pane and check whether all its settings are configured. 
  • If they show Ayilungiselelwe, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select Kunikwe uze uchofoze Faka isicelo> Kulungile.
  • Nqakraza kabini Allow user to login using biometrics kwaye ukhethe Kunikwe. 
  • nqakraza Faka isicelo> Kulungile.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Nqakraza ngakwesokudla Qala> Qalisa. Uhlobo gpedit kwaye cinezela faka. 
  • nqakraza Uqwalaselo lwekhompyuter> Iitemplate zoLawulo.
  • Okulandelayo, cofa kabini Windows Components.
  • Nqakraza kabini iibhayometrikh.
  • Nqakraza kabini Iimpawu zobuso.
  • Nqakraza ngakwesokudla Qwalasela eyomeleziweyo yokuchasa ubuqhophololo kwaye ukhethe Hlela.
  • Khubaza Qwalasela eyomeleziweyo yokuchasa ubuqhophololo and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Qala> Umphathi weDivayisi.
  • Find the relevant drivers under Izixhobo zebhayometriki, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Cofa ekunene kwaye ukhethe Ukutshintshwa kweenguqu zeekhompyutha and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Izixhobo zeBiometric kwaye ukhethe Umqhubi weRiyile in the properties section. 
  • nqakraza OK Nje ukuba yenziwe.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC kwaye nqakraza qalisa.

Phawula: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • nqakraza Start > Settings > System > Power & Sleep
  • nqakraza Iisetingi zaMandla ezongezelelweyo.
  • Emva koko, nqakraza Choose what Power button does.
  • nqakraza Change Settings that are unavailable kwaye sukukhangela i- Ukuqalisa ngokukhawuleza box if it’s selected, and click Gcina Utshintsho.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • nqakraza Settings > Update & Security > Windows Updates.
  • yiya Jonga uHlaziyo lweMbali.
  • nqakraza i Khupha uhlaziyo unxibelelwano.
  • A new screen will open showing the Uhlaziyo oluFakelweyo. Right-click each and select Khipha. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • Kwibhokisi yokukhangela, chwetheza Ngena kwaye ucinezela u-Enter ukuvula i Akhawunti menu. 
  • yiya Izinketho zokungena ngemvume kwaye nqakraza Misela phantsi Windows Hello Fingerprint icandelo.
  • nqakraza qalisa and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • nqakraza Qala > Useto > Ii-Apps, e Apps ne Features. 
  • Find your fingerprint reader and click on it. Click Khipha kwaye uqinisekise isenzo.
  • Nqakraza ngakwesokudla Qala> Umphathi weDivayisi kunye nokwandisa Izixhobo zebhayometriki isigaba.
  • Find your fingerprint reader, right-click, then select Khupha isixhobo, kwaye uqinisekise isenzo.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the I-USB Root Hub.
  • Nqakraza kabini I-USB Root Hub ukuvula kwayo Properties. 
  • Sukukhangela Vumela ikhompyutha ukuba icime le fowuni ukugcina amandla option box under the Ulawulo lweMandla tab. Repeat for all USB Root Hub entries.

Lungisa Iifayile zeNkqubo

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • uhlobo CMD kwibhokisi yokukhangela kwaye ukhethe Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Nqakraza ngakwesokudla Qala> Qalisa kwaye uthayiphe iinkonzo.msc. Press Enter to open the Services window and search for the Inkonzo yoMphathi weNgcaciso.
  • Chofoza kabini Umphathi weCredential Service to open the Properties window and go to Imeko yenkonzo.
  • nqakraza Yeka, kwaye emva koko ucofe i Qala button again to restart the service. 
  • nqakraza Faka isicelo>Kulungile and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.