Septemba 12, 2017

Windows Cannot Connect to the Printer [SOLVED]

Fix Windows Cannot Connect to the Printer: If you are connected to a local network which shares a printer, it may be possible you may receive the error message “Windows cannot connect to the printer. Operation failed with error 0x000000XX” while trying to add the shared printer to your computer using Add Printer feature. This issue occurs because, after the printer is installed, Windows 10 or Windows 7 incorrectly looks for the Mscms.dll file in a subfolder different than the windowssystem32 subfolder.

Fix Windows Cannot Connect to the Printer

Now there is alreadya Microsoft hotfix for this issue but it doesn’t seem to work for many users. So without wasting any time let’s see how to actually Fix Windows Cannot Connect to the Printer on Windows 10 with the below-listed troubleshooting guide.

Phawula: Ungazama i Microsoft hotfix first, just in case if this work for you then you will save a lot of time.

Windows Cannot Connect to the Printer [SOLVED]

Qinisekisa ukwenza indawo yokubuyisela nje ukuba kukho into engahambi kakuhle.

Method 1: Copy the mscms.dll

1.Navigate to the following folder: C:Inkqubo yeWindows32

2.Find the mscms.dll in the above directory and right-click then select copy.

Right-click on mscms.dll and select Copy

3.Now paste the above file in the following location according to your PC architecture:

C:windowssystem32spooldriversx643 (For 64-bit)
C:windowssystem32spooldriversw32x863 (For 32-bit)

4.Reboot your PC to save changes and again try to connect to the remote printer again.

This should help you Fix Windows Cannot Connect to the Printer issue,  ukuba akunjalo qhubeka.

Method 2: Create A New Local Port

1.Cofa iSitshixo seWindows + X uze ukhethe Iphaneli yokulawula.

iphaneli yokulawula

2.Cofa ngoku I-Hardware kunye nesandi emva koko ucofe Izixhobo kunye neePrinta.

Cofa izixhobo kunye nabashicileli phantsi kwe-Hardware kunye nesandi

3.Chofoza Yongeza umshicileli ukusuka kwimenyu ephezulu.

Yongeza umshicileli osuka kwizixhobo kunye nabashicileli

4.If you don’t see you printer listed click the link which says “The printer that I want isn’t listed."

Cofa ku Umshicileli endiwufunayo awudweliswanga ezantsi

5.From the next screen select “Yongeza umshicileli wendawo okanye umshicileli wenethiwekhi kunye nezicwangciso zendlela”Kwaye ucofe Okulandelayo.

Khangela uphawu Yongeza umshicileli wasekuhlaleni okanye umshicileli wenethiwekhi enesethingi zemanuwali kwaye ucofe Okulandelayo

6.Khetha Yenza izibuko elitsha and then from type of port drop-down select Izibuko laseKhaya kwaye ucofe Okulandelayo.

Select Create a new port and then from type of port drop-down select Local Port and then click Next

7.Type the printer’s address in Printers port name field in the following format:

IP address or the Computer NamePrinters Name

Umzekelo 192.168.1.120HP LaserJet Pro M1136

Type the printer’s address in Printers port name field and click OK

8.Now click OK and then click Next.

9.Follow on-screen instructions to finish the process.

Method 3: Restart Print Spooler Service

1.Cofa iSitshixo seWindows + R uze uchwetheze services.msc uze utshayele ukungena.

Iifestile zeenkonzo

2.Fumana Shicilela inkonzo yeSpooler in the list and double-click on it.

3.Qinisekisa ukuba uhlobo lokuQalisa lusetelwe ku ezizenzekelayo and the service is running, then click on Stop and then again click on start in order to restart the service.

Qinisekisa ukuba udidi loQalo lusetelwe ku-Automatic ukwenzela ushicilelo lwespooler

4.Nqakraza ku-Apply elandelwa ngu-Kulungile.

5.After that, again try to add the printer and see if the you’re able to Fix Windows Cannot Connect to the Printer issue.

Method 4: Delete Incompatible Printer Drivers

1.Press Windows key + R then type Ulawulo lweprinta.msc uze utshayele ukungena.

2.From the left pane, click All Drivers.

From the left pane, click All Drivers and then right-click on the printer driver and select Delete

3.Now in the right window pane, right-click on the printer driver and click Delete.

4.If you see more than one printer driver names, repeat the above steps.

5.Again try to add the printer and install its drivers. See if you are able to Fix Windows Cannot Connect to the Printer issue, ukuba akunjalo qhubeka ngale ndlela elandelayo.

Indlela 5: Registry Fix

1.First, you need to stop Printer Spooler service (Refer to method 3).

2.Cofa iSitshixo seWindows + R uze uchwetheze regedit kwaye ucofe u-Enter ukuvula iRegistry Editor.

Qalisa umyalelo regedit

3.Yiya kweli qhosha lilandelayo lobhaliso:

HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionPrintProvidersClient Side Rendering Print Provider

4.Ngoku cofa ekunene Client Side Rendering Print Provider kwaye ukhethe Cima.

Right-click on Client Side Rendering Print Provider and select Delete

5.Now again start Printer Spooler service and reboot your PC to save changes.

Kunconywe kuni:

Yiloo nto unayo ngempumelelo Fix Windows Cannot Connect to the Printer issue kodwa ukuba usenayo nayiphi na imibuzo malunga neli nqaku ke zive ukhululekile ukubabuza kwicandelo lezimvo.