מאַרץ קסנומקס, קסנומקס

פאַרריכטן Microsoft Teams ווידעא רופן ניט ארבעטן

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

פאַרריכטן Microsoft Teams ווידעא רופן ניט ארבעטן

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • אַוטדייטיד אַפּערייטינג סיסטעם.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

באַסיק טראָובלעשאָאָטינג

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to אָפּגעלאָזן the web camera from the USB port, רעבאָאָט your computer, and שייַעך-צאַפּן it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. נאָענט הינטערגרונט אַפּפּליקאַטיאָנס

אופֿן 1: לויפן האַרדוואַרע און דעוויסעס טראָובלעשאָאָטער

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. דרוק Windows + R שליסלען צוזאַמען צו קאַטער די לויפן דיאַלאָג קעסטל.

2. טיפּ msdt.exe -יד DeviceDiagnostic און שלאָגן אַרייַן.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. דערנאך, גיט אויף ווייַטער.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select צולייגן דאָס פאַרריכטן and follow the on-screen instructions. Then, ריסטאַרט דיין מיטל.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click נאָענט די טראָובלעשאָאָטער אויף די פאלגענדע פאַרשטעלן.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. שלאָגן די Windows key. טיפּ Microsoft Teams און קאַטער עס.

Hit the Windows key. Type Microsoft Teams and launch it

2. דריקט אויף די דרייַ-דאַטיד בילדל לעבן דיין פּראָפיל בילד in Teams.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. באַשטימען צו די דעוויסעס tab in the left pane and scroll down the right screen.

4. איצט, אין די אַפּאַראַט menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. דעמאָלט, קלייַבן די אַפּאַראַט you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

אויך לייענען: ווי צו טוישן Microsoft Teams פּראָפיל אַוואַטאַר

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. אַרויסגאַנג טעאַמס און קאַטער טאַסק מאַנאַגער by pressing קטרל + שיפט + עסק שליסלען סיימאַלטייניאַסלי.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. אין די פּראָסעססעס קוויטל, סעלעקטירן דעם Microsoft Teams programs that are running in the background and select סוף טאַסק.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. דעמאָלט, שלאָגן די Windows key און טיפּ % appdata% MicrosoftTeams אין דער זוכן באַר.

קסנומקס. דריקט אויף עפענען ווי געוויזן.

Open Teams Roaming folder

5. איצט, אויסקלייַבן all the files and folders within the folder and select the ויסמעקן אָפּציע.

Now, select all the files and folders within the folder and select the Delete option.

6. רעבאָאָט דיין Windows 10 פּיסי.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. טיפּ דיווייס מאַנאַגער אין די Windows 10 זוכן מעניו און עפענען עס.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. איצט, טאָפּל-גיט קאַמעראַס צו יקספּאַנד עס.

expand the Cameras section by double-clicking on it

3. דערנאָך, רעכט גיט אויף די camera device (HP TrueVision HD, for example) and select the דיסאַבלע מיטל אָפּציע ווי געוויזן.

נאטיץ: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. באַשטעטיקן די פּינטלעך דורך געבן אַ קליק אויף יאָ.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

נאטיץ: Make sure you re-enable the default camera adapter again after fixing the issue.

אויך לייענען: ווי צו געבן אָדער דיסייבאַל Microsoft Teams Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. דרוק די פֿענצטער שליסל. טיפּ Google קראָום און קאַטער עס.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. דריקט אויף די דרייַ-דאַטיד בילדל און סעלעקטירן דעם סעטטינגס אָפּציע.

Click on the three-dotted icon and select the Settings option

3. איצט, אויסקלייַבן סעקוריטי און פּריוואַטקייט in the left pane and choose מאַפּע סעטטינגס from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the אַפּאַראַט אָפּציע אונטער די פּערמישאַנז מעניו ווי געוויזן.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. דאָ, אויסקלייַבן די זייטלעך קענען בעטן צו נוצן דיין אַפּאַראַט option and make sure טעאַמס is not added in Not allowed to use your camera רשימה.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your בלעטערער and check if you have fixed the Teams video not working issue.

אופֿן 6: דערהייַנטיקן Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. דרוק די Windows + I שליסלען צוזאַמען צו עפענען סעטטינגס אויף דיין קאָמפּיוטער.

2. איצט, אויסקלייַבן דערהייַנטיקן & זיכערהייט.

איצט, סעלעקטירן דערהייַנטיקן און זיכערהייט

3. אויסקלייַבן זוך נייע ווערסיעס פון די רעכט טאַפליע.

select Check for Updates from the right panel

4A. If your system is outdated, click ינסטאַלירן איצט צו אָפּלאָדירן און ינסטאַלירן די לעצטע ווערסיע.

If your system is outdated, click Install now to download and install the latest version

4ב. אויב דיין סיסטעם איז שוין דערהייַנטיקט, עס וועט זיין געוויזן איר זענט דערהייַנטיקט message.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

אויך לייענען: ווו זענען Microsoft Teams רעקאָרדינגס סטאָרד?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. שלאָגן די Windows key און טיפּ Windows Defender Firewall. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on לאָזן אַ אַפּ אָדער שטריך דורך Windows Defender Firewall.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. דערנאך, גיט טוישן סעטטינגס. Finally, check for Microsoft Teams to allow through the Firewall.

נאטיץ: איר קענען נוצן לאָזן אן אנדער אַפּ ... to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. צום סוף, גיט OK צו ראַטעווען די ענדערונגען.

Option II: Disable Firewall Temporarily

נאטיץ: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. דרוק די פֿענצטער שליסל. טיפּ קאָנטראָל פּאַנעל און עפענען עס.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

קסנומקס. שטעלן View דורך as קאַטעגאָריע און אויסקלייַבן סיסטעם און זיכערהייַט.

Set View by as Category and select System and Security

3. איצט, גיט אויף Windows Defender Firewall, ווי געוויזן דאָ.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

קסנומקס. אויסקלייַבן די עפענען ווינדאָוז דעפענדער פירעוואַלל אויף אָדער אַוועק אָפּציע פון ​​די לינקס מעניו.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the קער אַוועק Windows Defender Firewall (נישט רעקאַמענדיד) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. דריקט OK און רעבאָאָט דיין פּיסי.

אופֿן 8: דיסייבאַל VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. שלאָגן די Windows key און טיפּ VPN סעטטינגס אין דער זוכן באַר.

Hit the Windows key and type VPN settings in the search bar

2. אין די סעטטינגס window, disconnect the active וופּן דינסט.

3. טאַגאַל אַוועק די VPN אָפּציעס ונטער אַוואַנסירטע אָפּציעס.

In the Settings window, disconnect the active VPN service and toggle off the VPN options under Advanced Options

אויך לייענען: פאַרריכטן Microsoft Teams האלט ריסטאַרטינג

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. קאַטער די דיווייס מאַנאַגער using the steps mentioned above and expand the קאַמעראַס דורך טאָפּל-קליקינג אויף עס.

expand the Cameras section by double-clicking on it

2. איצט, רעכט גיט אויף די שאָפער און אויסקלייַבן נעם אַוועק מיטל.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. דריקט נעם אַוועק אין די פּינטלעך.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. לענאָוואָ).

lenovo intel camera driver download page

5. געפינען און דאַונלאָוד די דריווערס קאָראַספּאַנדינג צו די Windows ווערסיע אויף דיין פּיסי.

6. אַמאָל דאַונלאָודיד, טאָפּל-גיט אויף די דאַונלאָודיד טעקע און נאָכגיין די ינסטראַקשאַנז אויף דעם עקראַן צו ינסטאַלירן עס.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in אופֿן קסנומקס.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

אויך לייענען: ווי צו שטעלן Microsoft Teams סטאַטוס ווי שטענדיק בנימצא

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

קסנומקס. גיין צו די מיקראָסאָפט שטיצן בלאַט.

מיקראָסאָפט שטיצן בלאַט

2A. You can use the באַקומען הילף אַפּ in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the עפֿן באַקומען הילף קנעפּל.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the browser version to submit your problem. To do so, click on the באַקומען שטיצן לינק.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. איצט, טיפּ your problem אין די Tell us your problem so we can get you the right help and support פעלד און שלאָגן אַרייַן.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

רעקאַמענדיד:

מיר האָפן אַז דער פירער איז נוציק און איר קען פאַרריכטן Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.