December 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses ijerisi biometric that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Awọn atunṣe Fun Windows Hello Fingerprint Ko Ṣiṣẹ Ni Windows 10

  1. Fi awọn imudojuiwọn sori ẹrọ pẹlu ọwọ.
  2. Ṣiṣe Hardware & Awọn ẹrọ laasigbotitusita.
  3. Tun itẹka tunto & awọn aṣayan idanimọ oju.
  4. Mu Biometrics ṣiṣẹ ni Olootu Afihan Ẹgbẹ.
  5. Ṣe atunṣe awọn eto Ilana Ẹgbẹ Windows Hello.
  6. Update System Awakọ.
  7. Ṣe Windows Tunto.
  8. Paa Bẹrẹ Ibere.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Eto> Imudojuiwọn & Aabo> Imudojuiwọn Windows
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • Tẹ Bẹrẹ> Eto> Imudojuiwọn & Aabo> Laasigbotitusita.

Reset Fingerprint & Facial Recognition Options

  • Tẹ Bẹrẹ > Eto > Awọn iroyin.
  • Tẹ lori Awọn aṣayan inilọlu.
  • ri oju idanimọ or Fingerprint options, and click on the Fingerprint aṣayan.
  • yan yọ, and do the same for oju idanimọ.
  • Tẹle, tẹ to Bibẹrẹ and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • iru gpedit ninu apoti wiwa ki o tẹ Satunkọ Afihan Ẹgbẹ.
  • Tẹ Iṣeto Kọmputa> Awọn awoṣe Isakoso.
  • Tẹ lẹmeji Awọn Ohun elo Windows.
  • Tẹ lẹmeji Awọn ohun alumọni in the right pane and check whether all its settings are configured. 
  • If they show Ko tunto, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select sise ati ki o si tẹ Waye> O DARA.
  • Tẹ lẹmeji Allow user to login using biometrics ki o si yan sise. 
  • Tẹ Waye> O DARA.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Ọtun-ọtun Bẹrẹ> Ṣiṣe. Iru gpedit ki o si tẹ Tẹ. 
  • Tẹ Iṣeto Kọmputa> Awọn awoṣe Isakoso.
  • Nigbamii, tẹ lẹẹmeji Awọn Ohun elo Windows.
  • Tẹ lẹmeji Awọn ohun alumọni.
  • Tẹ lẹmeji Awọn ẹya Oju.
  • Ọtun-ọtun Configure enhanced anti-spoofing ki o si yan Ṣatunkọ.
  • mu Configure enhanced anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Bẹrẹ> Oluṣakoso ẹrọ.
  • Find the relevant drivers under Awọn ẹrọ Biometric, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Tẹ-ọtun ki o yan Ṣayẹwo fun awọn ayipada hardware and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Awọn ẹrọ Biometric ki o si yan Roll Back Driver in the properties section. 
  • Tẹ OK ni kete ti o ti n ṣe.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC ki o si tẹ to Bibẹrẹ.

akiyesi: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • Tẹ Start > Settings > System > Power & Sleep
  • Tẹ Additional Power Settings.
  • Tẹle, tẹ Choose what Power button does.
  • Tẹ Change Settings that are unavailable ati ki o uncheck awọn Ṣiṣe Bẹrẹ box if it’s selected, and click fi awọn ayipada.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • Tẹ Settings > Update & Security > Windows Updates.
  • lọ si Wo Itan Imudojuiwọn.
  • tẹ awọn Afi Awọn imudojuiwọn mu asopọ.
  • A new screen will open showing the Awọn imudojuiwọn ti a fi sori ẹrọ. Right-click each and select Aifi. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • Ninu apoti wiwa, tẹ wọle ki o tẹ Tẹ lati ṣii iroyin akojọ. 
  • lọ si Awọn aṣayan inilọlu ki o si tẹ Ṣeto labẹ awọn Windows Hello Fingerprint apakan.
  • Tẹ to Bibẹrẹ and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • Tẹ Bẹrẹ > Eto > Awọn ohun elo, ni Awọn Ohun elo ati Awọn ẹya ara ẹrọ. 
  • Find your fingerprint reader and click on it. Click Aifi ki o jẹrisi iṣẹ naa.
  • Ọtun-ọtun Bẹrẹ> Oluṣakoso ẹrọ ki o si faagun awọn Awọn ẹrọ Biometric ẹka.
  • Find your fingerprint reader, right-click, then select Yọ ẹrọ kuro, ki o jẹrisi iṣẹ naa.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the USB gbongbo Ipele.
  • Tẹ lẹmeji USB gbongbo Ipele lati ṣii awọn oniwe- Properties. 
  • Uncheck awọn Gba kọmputa laaye lati pa ẹrọ yii lati fi agbara pamọ option box under the Isakoso agbara tab. Repeat for all USB Root Hub entries.

Awọn faili eto atunṣe

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • iru CMD ninu apoti wiwa ki o yan Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Ọtun-ọtun Bẹrẹ> Ṣiṣe ati tẹ awọn iṣẹ.msc. Press Enter to open the Services window and search for the Ijẹrisi Manager Service.
  • Tẹ lẹmeji lẹẹmeji Oluṣakoso Asẹnti Service to open the Properties window and go to Ipo Iṣẹ.
  • Tẹ Duro, ati ki o te tẹ Bẹrẹ button again to restart the service. 
  • Tẹ Waye>O DARA and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.