修复 Microsoft Teams 视频通话不起作用的问题
If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that 微软团队 is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.
How to Fix Microsoft Teams Video Call Not Working
Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.
- Corrupt/incompatible camera drivers.
- Additional camera devices are configured to your Windows 10 PC.
- Camera permission is not granted on your computer.
- A third-party antivirus program or Firewall is interfering with the Teams software.
- Some other applications in your device are using your inbuilt camera.
- VPN/Proxy interference.
- 过时的操作系统。
Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.
We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.
基本故障排除
Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.
1. Replug Webcam
- If you are using an external web camera, the first thing you have to do is to 拔 the web camera from the USB port, 重新启动 your computer, and 重新插入 it again after some time.
- If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.
2. Remove Other Hardware Devices
- Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
- If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
- Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.
3.关闭后台应用程序
方法 1：运行硬件和设备故障排除程序
Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.
1。 按 Windows + R键 共同推出 运行 对话框。
2。 类型 msdt.exe -id设备诊断 并击中 输入.
3.然后，点击 下一页.
4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select 应用此修复 and follow the on-screen instructions. Then, 重新开始 你的设备。
4B. If there is no issue with the drivers, click 关闭疑难解答 在以下屏幕上。
Method 2: Choose the Right Camera in Teams
Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.
1.点击 Windows键。 类型 微软团队 并启动它。
2。 点击 三点图标 在你旁边 资料图片 在团队中。
3。 切换到 设备 tab in the left pane and scroll down the right screen.
4.现在，在 相机 menu, expand the drop-down menu.
5. 然后，选择 相机 you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.
另请参阅： How to Change Microsoft Teams Profile Avatar
Method 3: Clear Microsoft Teams Cache
Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.
1。 出口 团队 并启动 Task Manager 按下 Ctrl + Shift + Esc 键 同时进行。
2.在 流程 标签，选择 微软团队 programs that are running in the background and select 结束任务.
3. 然后，点击 Windows键 和类型 % appdata% MicrosoftTeams 在搜索栏中。
4。 点击 可选 如图所示。
5.现在，选择 all the files and folders within the folder and select the 删除 选项。
6. 重新启动 您的 Windows 10 电脑。
Method 4: Disable Other Additional Devices
If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.
1。 类型 装置经理 ，在 Windows 10 搜索菜单 并打开它。
2. 现在，双击 相机 扩大它。
3. 然后，右键单击 camera device (惠普TrueVision HD, for example) and select the 禁用设备 如图所示。
请注意： Ensure you select a camera that you are not currently using in Teams.
4. 单击确认提示 是的.
5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.
请注意： Make sure you re-enable the default camera adapter again after fixing the issue.
另请参阅： 如何启用或禁用 Microsoft Teams Push to Talk
Method 5: Allow Camera Permissions for Browsers
If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.
1。 按 Windows 钥匙。 类型 Google Chrome 并启动它。
2。 点击 三点图标 并选择 个人设置 选项。
3.现在，选择 安全和隐私 in the left pane and choose 网站设置 from the main page.
4. Scroll down the main screen and select the 相机 选项下 权限 菜单如图所示。
5. 在这里，选择 网站可能会要求使用您的相机 option and make sure 团队 is not added in Not allowed to use your camera 名单。
6. Relaunch your 浏览器 and check if you have fixed the Teams video not working issue.
方法 6：更新 Windows
If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.
1。 按 Windows + I键 一起开 个人设置 在你的电脑上
2.现在，选择 更新与安全.
3。 选择 检查更新 从右侧面板。
4A. If your system is outdated, click 立即安装 下载并安装最新版本。
4B。如果您的系统已经是最新的，那么它会显示 你是最新的 信息。
另请参阅： Microsoft Teams 录音存储在哪里？
Method 7: Disable Firewall (Not Recommended)
If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.
Option I: Whitelist Teams in Firewall
1.点击 Windows键 和类型 Windows Defender防火墙。 Open the best results.
2. In the pop-up window, click on 允许通过Windows Defender防火墙使用应用程序或功能.
3.然后，单击 更改设置. Finally, check for 微软团队 to allow through the Firewall.
请注意： 您可以使用 允许其他应用… to browse your program if your desired application or program does not exist in the list.
4。 最后，点击 OK 保存更改。
Option II: Disable Firewall Temporarily
请注意： If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.
1。 按 Windows 钥匙。 类型 控制面板 并打开它。
2。 组 通过查看 as 产品类别 并选择 系统和安全.
3。 现在，点击 Windows Defender Firewall, 如此处所示。
4。 选择 打开或关闭Windows Defender防火墙 选项从左侧菜单中选择。
5. Now, check the boxes next to the 关闭 Windows Defender 防火墙（不推荐） option wherever available on this screen.
6。 点击 OK 和 重新启动 您的电脑.
方法二：禁用VPN
Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.
1.点击 Windows键 和类型 VPN设定 在搜索栏中。
2.在 个人设置 window, disconnect the active VPN 服务。
3. 关闭 VPN选项 下 高级选项.
另请参阅： 修复 Microsoft Teams 不断重新启动的问题
Method 9: Reinstall Camera Drivers
The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.
1。 启动 装置经理 using the steps mentioned above and expand the 相机 通过双击它。
2. 现在，右键单击 司机 并选择 卸载设备.
3。 点击 卸载 在提示中。
4. Now, visit the manufacturer’s website (e.g. 联想 Lenovo).
5. 找到最适合您的地方 和 下载 与您 PC 上的 Windows 版本相对应的驱动程序。
6. 下载后，双击 下载的文件 并按照屏幕上的说明进行安装。
Method 10: Use Browser Version of Teams
If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.
- If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in 方法5.
- If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.
另请参阅： How To Set Microsoft Teams Status As Always Available
Method 11: Contact Microsoft Teams Technical Support
Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.
1。 去 微软支持页面.
2A. You can use the 获取帮助应用 in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the 打开获取帮助 按钮。
2B. Also, you could use the 浏览器版本 to submit your problem. To do so, click on the 得到支持 链接。
3. 现在，输入 你的问题 ，在 Tell us your problem so we can get you the right help and support 现场和命中 输入.
4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.
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我们希望本指南对您有所帮助并且您可以修复 Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.
