2019 年 12 月 4 日

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses 生物认证 that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

修复 Windows Hello 指纹在 Windows 10 中不起作用的问题

  1. 手动安装更新。
  2. 运行硬件和设备疑难解答。
  3. 重置指纹和面部识别选项。
  4. 在组策略编辑器中启用生物识别。
  5. 修改 Windows Hello 组策略设置。
  6. 更新系统驱动程序。
  7. 执行 Windows 重置。
  8. 关闭快速启动。
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to 设置>更新和安全> Windows更新
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • 点击 开始 > 设置 > 更新和安全 > 疑难解答.

Reset Fingerprint & Facial Recognition Options

  • 点击 开始 > 设置 > 帐户.
  • 点击 登录选项.
  • 找到最适合您的地方 人脸识别 or 指纹 options, and click on the 指纹 选项。
  • 选择 删除, and do the same for 人脸识别.
  • 接下来，单击 立即购买 and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • Type GPEDIT 在搜索框中单击 编辑组策略.
  • 点击 计算机配置>管理模板.
  • 双击 Windows组件.
  • 双击 生物识别技术 in the right pane and check whether all its settings are configured. 
  • 如果他们表现出 未配置, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select 启用 依次 申请>确定.
  • 双击 Allow user to login using biometrics 并选择 启用. 
  • 点击 申请>确定.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • 右键单击 开始>运行。 类型 GPEDIT 并按下 输入. 
  • 点击 计算机配置>管理模板.
  • 接下来，双击 Windows组件.
  • 双击 生物识别技术.
  • 双击 面部特征.
  • 右键单击 Configure enhanced anti-spoofing 并选择 编辑.
  • 关闭 Configure enhanced anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

更新系统驱动程序

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking 开始>设备管理器.
  • Find the relevant drivers under 生物识别设备, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • 右键单击并选择 扫描硬件更改 and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking 生物识别设备 并选择 回滚驱动程序 in the properties section. 
  • 点击 OK 一旦完成。

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to 设置>更新和安全>恢复>重置此PC 并点击 立即购买.

请注意： This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • 点击 Start > Settings > System > Power & Sleep
  • 点击 其他电源设置.
  • 接下来，单击 选择电源按钮的功能.
  • 点击 Change Settings that are unavailable 并取消选中 快速启动 box if it’s selected, and click 保存更改.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • 点击 设置 > 更新和安全 > Windows 更新.
  • 在MyCAD中点击 软件更新 查看更新历史记录.
  • 点击 卸载更新 链接。
  • A new screen will open showing the 已安装的更新“. Right-click each and select 卸载. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • 在搜索框中，键入 签署 然后按Enter打开 账户 菜单。 
  • 在MyCAD中点击 软件更新 登录选项 并点击 成立 在下面 Windows Hello 指纹 部分。
  • 点击 立即购买 and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • 点击 开始 > 设置 > 应用程序。在 应用和功能. 
  • Find your fingerprint reader and click on it. Click 卸载 并确认行动。
  • 右键单击 开始>设备管理器 并扩大 生物识别设备 类别。
  • Find your fingerprint reader, right-click, then select 卸载设备， 并确认行动。
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers 类别并找到 USB根集线器.
  • 双击 USB根集线器 打开它的 查看房源. 
  • 取消选中 让计算机关闭此设备以节省电量 option box under the 电源管理 tab. Repeat for all USB Root Hub entries.

修复系统文件

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • Type CMD 在搜索框中，然后选择 Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type SFC / SCANNOW and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • 右键单击 开始>运行 和类型 services.msc。 Press Enter to open the Services window and search for the 凭据管理器服务.
  • 双击 凭据管理器 Service to open the 查看房源 窗口并转到 服务状态.
  • 点击 Stop 停止，然后单击 Start 开始 button again to restart the service. 
  • 点击 申请>确定 and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.