2019 年 12 月 4 日

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses 生物特徵認證 that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

修復 Windows Hello 指紋在 Windows 10 中不起作用的問題

  1. 手動安裝更新。
  2. 運行硬件和設備疑難解答。
  3. 重置指紋和麵部識別選項。
  4. 在組策略編輯器中啟用生物識別。
  5. 修改 Windows Hello 組策略設置。
  6. 更新系統驅動程序。
  7. 執行 Windows 重置。
  8. 關閉快速啟動。
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to 設置>更新和安全> Windows更新
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

運行硬件和設備疑難解答

This will scan and detect any possible hardware and devices issue in the system.

  • 點擊 開始 > 設置 > 更新和安全 > 疑難解答.

Reset Fingerprint & Facial Recognition Options

  • 點擊 開始>設置>帳戶.
  • 點擊 登錄選項.
  • 發現 人臉辨識簽到 or 指紋 options, and click on the 指紋 選項。
  • 選擇 清除, and do the same for 人臉辨識簽到.
  • 接下來，單擊 開始行動 and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • 類別 GPEDIT 在搜索框中，然後單擊 編輯組策略.
  • 點擊 計算機配置 > 管理模板.
  • 雙擊 Windows組件.
  • 雙擊 生物識別技術 in the right pane and check whether all its settings are configured. 
  • 如果他們表現出 未配置, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select 啟用 然後單擊 申請>確定.
  • 雙擊 Allow user to login using biometrics 並選擇 啟用. 
  • 點擊 申請>確定.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • 右鍵單擊 開始>運行。 類型 GPEDIT 並按下 Enter. 
  • 點擊 計算機配置 > 管理模板.
  • 接下來，按兩下 Windows組件.
  • 雙擊 生物識別技術.
  • 雙擊 面部特徵.
  • 右鍵單擊 Configure enhanced anti-spoofing 並選擇 編輯.
  • 禁用 Configure enhanced anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

更新系統驅動程式

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking 開始>設備管理器.
  • Find the relevant drivers under 生物識別設備, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • 右鍵單擊並選擇 掃描硬件更改 and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking 生物識別設備 並選擇 回滾驅動程序 in the properties section. 
  • 點擊 OK 一旦完成。

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to 設置 > 更新和安全 > 恢復 > 重置此電腦 並點擊 開始行動.

注意： This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • 點擊 Start > Settings > System > Power & Sleep
  • 點擊 其他電源設置.
  • 接下來，單擊 選擇電源按鈕的功能.
  • 點擊 Change Settings that are unavailable 並取消選中 快速啟動 box if it’s selected, and click 保存更改.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • 點擊 設置 > 更新和安全 > Windows 更新.
  • 造訪 查看更新歷史記錄.
  • 點擊 卸載更新 鏈接。
  • A new screen will open showing the 已安裝的更新“. Right-click each and select 卸載. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • 在搜索框中，鍵入 簽署 然後按Enter打開 帳號 菜單。 
  • 造訪 登錄選項 並點擊 成立 在 Windows Hello 指紋 部分。
  • 點擊 開始行動 and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • 點擊 開始 > 設置 > 應用程序. 。 In在 應用和功能. 
  • Find your fingerprint reader and click on it. Click 卸載 並確認行動。
  • 右鍵單擊 開始>設備管理器 並擴大 生物識別設備 類別。
  • Find your fingerprint reader, right-click, then select 卸載設備， 並確認行動。
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers 類別並找到 USB根集線器.
  • 雙擊 USB根集線器 打開它的 氟化鈉性能. 
  • 取消選中 讓計算機關閉此設備以節省電量 option box under the 電源管理應用 tab. Repeat for all USB Root Hub entries.

修復系統檔案

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • 類別 CMD 在搜索框中，然後選擇 Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type SFC / SCANNOW and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • 右鍵單擊 開始>運行 和類型 services.msc。 Press Enter to open the Services window and search for the 憑證管理服務.
  • 雙擊 憑據管理器 Service to open the 氟化鈉性能 窗口並轉到 服務狀態.
  • 點擊 停止，然後單擊 開始 button again to restart the service. 
  • 點擊 申請>確定 and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.