Lungisa Ikholi Yevidiyo Yamaqembu E-Microsoft Ayisebenzi
If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Amaqembu e-Microsoft is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.
How to Fix Microsoft Teams Video Call Not Working
Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.
- Corrupt/incompatible camera drivers.
- Additional camera devices are configured to your Windows 10 PC.
- Camera permission is not granted on your computer.
- A third-party antivirus program or Firewall is interfering with the Teams software.
- Some other applications in your device are using your inbuilt camera.
- VPN/Proxy interference.
- Uhlelo lokusebenza oluphelelwe yisikhathi.
Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.
We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.
Ukuxazulula Okuyisisekelo
Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.
1. Replug Webcam
- If you are using an external web camera, the first thing you have to do is to vula the web camera from the USB port, qala kabusha your computer, and kabusha plug it again after some time.
- If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.
2. Remove Other Hardware Devices
- Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
- If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
- Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.
3. Vala izinhlelo zokusebenza zasemuva
Indlela yesi-1: Sebenzisa i-Hardware kanye Nesilungisimaphutha samadivayisi
Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.
I-1. Cindezela Okhiye beWindows + R ndawonye ukwethula i Qalisa ibhokisi lengxoxo.
I-2. Thayipha msdt.exe -id DeviceDiagnostic bese ushaya Faka.
3. Bese, chofoza Olandelayo.
4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Faka isicelo sokulungisa lokhu and follow the on-screen instructions. Then, Qala kabusha idivaysi yakho.
4B. If there is no issue with the drivers, click Vala isixazululo esikrinini esilandelayo.
Method 2: Choose the Right Camera in Teams
Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.
1. Shaya i Ukhiye weWindows. Thayipha Amaqembu e-Microsoft futhi uyethule.
2. Chofoza ku- isithonjana esinamachashazi amathathu eduze kwe Isithombe sephrofayela emaQenjini.
3. Shintshela kufayela le- Amadivayisi tab in the left pane and scroll down the right screen.
4. Manje, ku Ikhamera menu, expand the drop-down menu.
5. Bese, khetha i ikhamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.
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Method 3: Clear Microsoft Teams Cache
Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.
1. Phuma Amathimba futhi uqalise Isiphathi Somsebenzi ngokucindezela Ctrl + Shift + Esc okhiye kanyekanye.
I-2. Ku Izinqubo ithebhu, khetha Amaqembu e-Microsoft programs that are running in the background and select Qeda umsebenzi.
3. Bese, hit the Ukhiye weWindows bese uthayipha % appdata% MicrosoftTeams kubha yokusesha.
I-4. Chofoza Vula njengoba kukhonjisiwe.
5. Manje, khetha all the files and folders within the folder and select the Susa inketho.
6. Qala kabusha your Windows 10 PC.
Method 4: Disable Other Additional Devices
If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.
I-1. Thayipha Umphathi wedivayisi ku Windows 10 imenyu yokusesha bese uyivula.
2. Manje, chofoza kabili amakhamera ukuyikhulisa.
3. Bese, chofoza kwesokudla ku- camera device (HP TrueVision HD, for example) and select the Khubaza idivayisi inketho njengoba kukhonjisiwe.
Qaphela: Ensure you select a camera that you are not currently using in Teams.
4. Qinisekisa umyalo ngokuchofoza ku Yebo.
5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.
Qaphela: Make sure you re-enable the default camera adapter again after fixing the issue.
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Method 5: Allow Camera Permissions for Browsers
If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.
I-1. Cindezela u Windows ukhiye. Uhlobo i-Google Chrome futhi uyethule.
2. Chofoza ku- isithonjana esinamachashazi amathathu bese ukhetha Amasethingi inketho.
3. Manje, khetha Security and Ubumfihlo in the left pane and choose Izilungiselelo ZeSayithi from the main page.
4. Scroll down the main screen and select the Ikhamera inketho ngaphansi Izimvume imenyu njengoba kukhonjisiwe.
5. Lapha, khetha i Amasayithi angacela ukusebenzisa ikhamera yakho option and make sure Amathimba is not added in Not allowed to use your camera uhlu.
6. Relaunch your isiphequluli and check if you have fixed the Teams video not working issue.
Indlela 6: Vuselela iWindows
If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.
I-1. Cindezela u Windows + I okhiye ndawonye ukuvula Amasethingi kukhompyutha yakho.
2. Manje, khetha Ukuvuselelwa nokuphepha.
I-3. Khetha Hlola izibuyekezo kusuka kuphaneli yesokudla.
4A. If your system is outdated, click Faka manje ukulanda nokufaka inguqulo yakamuva.
4B. Uma isistimu yakho isivele ngezakamuva, izovela Unolwazi lwakamuva umlayezo.
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Method 7: Disable Firewall (Not Recommended)
If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.
Option I: Whitelist Teams in Firewall
1. Shaya i Ukhiye weWindows bese uthayipha IWindows Defender Firewall. Open the best results.
2. In the pop-up window, click on Vumela uhlelo lokusebenza noma isici ngeWindows Defender Firewall.
3. Bese, chofoza Shintsha izilungiselelo. Finally, check for Amaqembu e-Microsoft to allow through the Firewall.
Qaphela: Ungasebenzisa Vumela olunye uhlelo lokusebenza... to browse your program if your desired application or program does not exist in the list.
4. Ekugcineni, chofoza OK ukusindisa izinguquko.
Option II: Disable Firewall Temporarily
Qaphela: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.
I-1. Cindezela u Windows ukhiye. Uhlobo Iphaneli yokulawula bese uyivula.
2. Setha Buka ngu as Isigaba Bese ukhetha Uhlelo nokuvikeleka.
I-3. Manje, chofoza Windows Defender Firewall, njengoba kukhonjisiwe lapha.
I-4. Khetha Vula noma vala iWindows Defender Firewall inketho kusuka kwimenyu engakwesokunxele.
5. Now, check the boxes next to the Vala iWindows Defender Firewall (ayinconyiwe) option wherever available on this screen.
I-6. Chofoza OK futhi Qala kabusha i-PC yakho.
Indlela 8: Khubaza i-VPN
Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.
1. Shaya i Ukhiye weWindows bese uthayipha Izilungiselelo ze-VPN kubha yokusesha.
I-2. Ku Amasethingi iwindi, nqamula okusebenzayo i-VPN service.
3. Khipha ku- Izinketho ze-VPN ngaphansi Izinketho Advanced.
Funda futhi: Lungisa Amaqembu E-Microsoft Alokhu Eqala Kabusha
Method 9: Reinstall Camera Drivers
The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.
1. Qalisa Umphathi wedivayisi using the steps mentioned above and expand the amakhamera ngokuchofoza kabili kuyo.
2. Manje, chofoza kwesokudla ku- Umshayeli Bese ukhetha Khipha idivayisi.
I-3. Chofoza Khipha ngokushesha.
4. Now, visit the manufacturer’s website (e.g. Lenovo).
5. Thola futhi Thwebula abashayeli abahambisana nenguqulo ye-Windows ku-PC yakho.
6. Uma isilandiwe, chofoza kabili ku ifayela elilandiwe bese ulandela imiyalelo esesikrinini ukuze uyifake.
Method 10: Use Browser Version of Teams
If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.
- If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Indlela ye-5.
- If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.
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Method 11: Contact Microsoft Teams Technical Support
Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.
I-1. Yiya ku Ikhasi leMicrosoft Support.
2A. You can use the Thola uhlelo lokusebenza losizo in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Vula Thola Usizo inkinobho.
2B. Also, you could use the inguqulo yesiphequluli to submit your problem. To do so, click on the Thola ukusekelwa isixhumanisi.
3. Manje, thayipha your problem ku Tell us your problem so we can get you the right help and support insimu futhi hit Faka.
4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.
Kunconywe:
Sithemba ukuthi lo mhlahlandlela ube wusizo futhi ungalungisa Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.