Mashi 4, 2022

Lungisa Ikholi Yevidiyo Yamaqembu E-Microsoft Ayisebenzi

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Amaqembu e-Microsoft is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Lungisa Ikholi Yevidiyo Yamaqembu E-Microsoft Ayisebenzi

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Uhlelo lokusebenza oluphelelwe yisikhathi.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Ukuxazulula Okuyisisekelo

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to vula the web camera from the USB port, qala kabusha your computer, and kabusha plug it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Vala izinhlelo zokusebenza zasemuva

Indlela yesi-1: Sebenzisa i-Hardware kanye Nesilungisimaphutha samadivayisi

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

I-1. Cindezela Okhiye beWindows + R ndawonye ukwethula i Qalisa ibhokisi lengxoxo.

I-2. Thayipha msdt.exe -id DeviceDiagnostic bese ushaya Faka.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Bese, chofoza Olandelayo.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Faka isicelo sokulungisa lokhu and follow the on-screen instructions. Then, Qala kabusha idivaysi yakho.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Vala isixazululo esikrinini esilandelayo.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Shaya i Ukhiye weWindows. Thayipha Amaqembu e-Microsoft futhi uyethule.

Hit the Windows key. Type Microsoft Teams and launch it

2. Chofoza ku- isithonjana esinamachashazi amathathu eduze kwe Isithombe sephrofayela emaQenjini.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Shintshela kufayela le- Amadivayisi tab in the left pane and scroll down the right screen.

4. Manje, ku Ikhamera menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Bese, khetha i ikhamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

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Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Phuma Amathimba futhi uqalise Isiphathi Somsebenzi ngokucindezela Ctrl + Shift + Esc okhiye kanyekanye.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

I-2. Ku Izinqubo ithebhu, khetha Amaqembu e-Microsoft programs that are running in the background and select Qeda umsebenzi.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Bese, hit the Ukhiye weWindows bese uthayipha % appdata% MicrosoftTeams kubha yokusesha.

I-4. Chofoza Vula njengoba kukhonjisiwe.

Open Teams Roaming folder

5. Manje, khetha all the files and folders within the folder and select the Susa inketho.

Now, select all the files and folders within the folder and select the Delete option.

6. Qala kabusha your Windows 10 PC.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

I-1. Thayipha Umphathi wedivayisi ku Windows 10 imenyu yokusesha bese uyivula.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Manje, chofoza kabili amakhamera ukuyikhulisa.

expand the Cameras section by double-clicking on it

3. Bese, chofoza kwesokudla ku- camera device (HP TrueVision HD, for example) and select the Khubaza idivayisi inketho njengoba kukhonjisiwe.

Qaphela: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Qinisekisa umyalo ngokuchofoza ku Yebo.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Qaphela: Make sure you re-enable the default camera adapter again after fixing the issue.

Funda futhi: Ungawavula Kanjani Noma Uwakhubaze Amaqembu e-Microsoft Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

I-1. Cindezela u Windows ukhiye. Uhlobo i-Google Chrome futhi uyethule.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Chofoza ku- isithonjana esinamachashazi amathathu bese ukhetha Amasethingi inketho.

Click on the three-dotted icon and select the Settings option

3. Manje, khetha Security and Ubumfihlo in the left pane and choose Izilungiselelo ZeSayithi from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the Ikhamera inketho ngaphansi Izimvume imenyu njengoba kukhonjisiwe.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Lapha, khetha i Amasayithi angacela ukusebenzisa ikhamera yakho option and make sure Amathimba is not added in Not allowed to use your camera uhlu.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your isiphequluli and check if you have fixed the Teams video not working issue.

Indlela 6: Vuselela iWindows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

I-1. Cindezela u Windows + I okhiye ndawonye ukuvula Amasethingi kukhompyutha yakho.

2. Manje, khetha Ukuvuselelwa nokuphepha.

Manje, khetha u-Update and Security

I-3. Khetha Hlola izibuyekezo kusuka kuphaneli yesokudla.

select Check for Updates from the right panel

4A. If your system is outdated, click Faka manje ukulanda nokufaka inguqulo yakamuva.

If your system is outdated, click Install now to download and install the latest version

4B. Uma isistimu yakho isivele ngezakamuva, izovela Unolwazi lwakamuva umlayezo.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

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Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Shaya i Ukhiye weWindows bese uthayipha IWindows Defender Firewall. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Vumela uhlelo lokusebenza noma isici ngeWindows Defender Firewall.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Bese, chofoza Shintsha izilungiselelo. Finally, check for Amaqembu e-Microsoft to allow through the Firewall.

Qaphela: Ungasebenzisa Vumela olunye uhlelo lokusebenza... to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Ekugcineni, chofoza OK ukusindisa izinguquko.

Option II: Disable Firewall Temporarily

Qaphela: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

I-1. Cindezela u Windows ukhiye. Uhlobo Iphaneli yokulawula bese uyivula.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Setha Buka ngu as Isigaba Bese ukhetha Uhlelo nokuvikeleka.

Set View by as Category and select System and Security

I-3. Manje, chofoza Windows Defender Firewall, njengoba kukhonjisiwe lapha.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

I-4. Khetha Vula noma vala iWindows Defender Firewall inketho kusuka kwimenyu engakwesokunxele.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Vala iWindows Defender Firewall (ayinconyiwe) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

I-6. Chofoza OK futhi Qala kabusha i-PC yakho.

Indlela 8: Khubaza i-VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Shaya i Ukhiye weWindows bese uthayipha Izilungiselelo ze-VPN kubha yokusesha.

Hit the Windows key and type VPN settings in the search bar

I-2. Ku Amasethingi iwindi, nqamula okusebenzayo i-VPN service.

3. Khipha ku- Izinketho ze-VPN ngaphansi Izinketho Advanced.

In the Settings window, disconnect the active VPN service and toggle off the VPN options under Advanced Options

Funda futhi: Lungisa Amaqembu E-Microsoft Alokhu Eqala Kabusha

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Qalisa Umphathi wedivayisi using the steps mentioned above and expand the amakhamera ngokuchofoza kabili kuyo.

expand the Cameras section by double-clicking on it

2. Manje, chofoza kwesokudla ku- Umshayeli Bese ukhetha Khipha idivayisi.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

I-3. Chofoza Khipha ngokushesha.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Thola futhi Thwebula abashayeli abahambisana nenguqulo ye-Windows ku-PC yakho.

6. Uma isilandiwe, chofoza kabili ku ifayela elilandiwe bese ulandela imiyalelo esesikrinini ukuze uyifake.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Indlela ye-5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Funda futhi: Ungasisetha Kanjani Isimo Seqembu Le-Microsoft Njengoba Sikhona Njalo

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

I-1. Yiya ku Ikhasi leMicrosoft Support.

Ikhasi leMicrosoft Support

2A. You can use the Thola uhlelo lokusebenza losizo in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Vula Thola Usizo inkinobho.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the inguqulo yesiphequluli to submit your problem. To do so, click on the Thola ukusekelwa isixhumanisi.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Manje, thayipha your problem ku Tell us your problem so we can get you the right help and support insimu futhi hit Faka.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

Kunconywe:

Sithemba ukuthi lo mhlahlandlela ube wusizo futhi ungalungisa Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.