Fix Unknown USB Device in Windows 10 (Device Descriptor Request Failed)
You may find that when you connect an external USB drive, it doesn’t work on your computer. Instead, you get an error message: The last USB device you connected to this computer malfunctioned, and Windows does not recognize it. This may be because the device incompatible with your system. The USB Device Descriptor is responsible for storing information related to various USB devices connected to it so that Windows operating system may recognize these USB devices in the future. If the USB is not recognized, then the USB device descriptor is not working properly on Windows 10. The unrecognized device in Device Manager will be labeled as Unknown USB Device (Device Descriptor Request Failed) nge unxantathu ophuzi onophawu lwesibabazo. The unknown USB device issue may arise due to various reasons. Today, we will help you fix the Unknown USB Device: Device Descriptor Request Failed error in Windows 10 PC.
How to Fix Unknown USB Device (Device Descriptor Request Failed) in Windows 10
You may face these common errors due to an Unknown USB Device issue:
- Device Descriptor Request Failed
- Port Reset Failed
- Set Address Failed
There can be several reasons behind this issue, such as:
- Outdated USB Drivers: If the current drivers in your Windows PC are incompatible or outdated with the system files, then you may face this error.
- Enabled USB Suspend Settings: If you have enabled the USB Suspend settings in your device, then all the USB devices will be suspended from the computer if they are not in active use.
- Outdated Windows OS: In some circumstances, it could be that the Windows operating system running on your device is outdated and thus, conflicting with the device drivers.
- Malfunctioning USB ports: Unclean surroundings might also contribute to the poor performance of your USB drive since the accumulation of dust will not only block the ventilation to the computer but also, cause USB ports to malfunction.
- I-BIOS is not updated: This too may cause such problems.
A list of methods to fix Unknown USB Device: Device Descriptor Request Failed error in Windows 10 computers has been compiled and arranged according to user convenience. So, keep reading!
Indlela yoku-1: Ukuxazulula izinkinga eziyisisekelo
Method 1A: Maintain Clean & Ventilated Ambience
Unclean surroundings and dusty USB ports may cause an Unknown USB Device error in your Windows 10 desktop/laptop. Hence, you should implement the following steps:
1. Clean laptop vents & amachweba. Use a compressed air cleaner while being extremely careful not to damage anything.
2. Moreover, ensure enough space for umoya ofanele of your desktop/laptop, as shown.
Method 1B: Resolve Hardware Issues
Sometimes, a glitch in the USB port or power supply might trigger an unknown USB device Windows 10 error. Hence, you should perform the following checks:
1. Uma inkinga ibangelwa ukunikezwa kwamandla, khona-ke zama ukufaka kabusha idivayisi ye-USB ngemva kokukhipha ikhompyutha ephathekayo kusuka ekunikezelweni kwamandla.
2. Xhuma enye idivayisi ye-USB with the same USB port and check if there is an issue with the port.
3. Xhuma idivayisi ye-USB ku-a ichweba elihlukile ukuze ukhiphe izinkinga ngezimbobo ze-USB.
Method 1C: Restart Windows PC
In most cases, a simple restart might fix Unknown USB Device (Device Descriptor Request Failed) issue.
1. Khubaza idivayisi ye-USB.
2. Qala kabusha i-Windows PC yakho.
3. Phinda uxhume kabusha the USB device and check if it worked or not.
Method 2: Run Windows Troubleshooter
You should try running the in-built Windows troubleshooter to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. You can do so in the two ways explained below.
Option 1: Run Hardware and Devices Troubleshooter
I-1. Cindezela Windows + R okhiye kanyekanye ukwethula i Qalisa ibhokisi lengxoxo.
I-2. Thayipha msdt.exe -id DeviceDiagnostic bese uchofoza OK, njengoba kukhonjisiwe.
3. Here click on the Advanced inketho, njengoba kuqokonyiswe ngezansi.
4. Hlola ibhokisi elimakiwe Faka ukulungiswa ngokuzenzakalela bese uchofoza Olandelayo.
5. Once the process is completed, qala kabusha i-PC yakho and check if USB is being recognized now.
Option 2: Troubleshoot Malfunctioning USB Device
I-1. Ukusuka Umsebenzi, chofoza kwesokudla ku- USB Device icon.
I-2. Khetha Open Devices and Printers inketho, njengoba kukhonjisiwe.
3. Qhafaza kwesokudla Idivayisi ye-USB (isib I-Cruzer Blade) bese ukhetha Inkinga, njengoba kuqokonyiswe ngezansi.
4. I-Windows Troubleshooter will automatically detect problems and fix these as well.
Qaphela: If the troubleshooter states that it could not identify the issue, then try the other methods discussed in this article.
Funda futhi: Fix USB device not recognized by Windows 10
Indlela 3: Buyekeza Abashayeli be-USB
To fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10, you are advised to update USB drivers, as follows:
I-1. Thayipha umphathi wedivayisi ku Ibha yokusesha yeWindows bese ushaya Faka ukhiye ukuyiqalisa.
I-2. Yiya ku Abalawuli be-Universal Serial Bus section and expand it with a double-click.
3. Manje, chofoza kwesokudla USB Umshayeli (isib Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) bese ukhetha Buyekeza umshayeli.
4. Okulandelayo, chofoza ku Sesha ngokuzenzakalelayo abashayeli.
5A. Your driver will buyekeza itself to the latest version.
5B. If your driver is already up-to-date, then you will get the message: The best drivers for your device are already installed.
I-6. Chofoza Close to exit the window and Rqala ikhompyutha.
7. Phinda the same for all USB drivers.
Method 4: Roll Back USB Drivers
If the USB device had been working correctly, but began to malfunction after an update, then rolling back the USB Drivers might help. Follow the given instructions below to do so:
I-1. Zulalela ku Device Manager > Universal Serial Bus controllers njengoba kuchaziwe ku Indlela ye-3.
2. Qhafaza kwesokudla Umshayeli we-USB (isib Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) bese ukhetha Izakhiwo, njengoba kuboniswe ngezansi.
I-3. Ku USB Device Properties iwindi, shintshela ku Driver ithebhu bese ukhetha Roll Back Driver.
Note: If the option to Roll Back Driver is greyed out in your system, it indicates that your system does not have any updates installed for the driver. In this case, try alternative methods discussed in this article.
I-4. Khetha Kungani uhlehla? from the given list and click on Yebo ukuqinisekisa.
5. After the process is finished, click on OK ukusebenzisa lolu shintsho.
6. Finally, confirm the prompt and Qala kabusha isistimu yakho ukwenza ukubuyisela emuva kusebenze.
Funda futhi: Fix Universal Serial Bus (USB) Controller Driver Issue
Method 5: Reinstall USB Drivers
If the above methods to update or roll back drivers do not work, then you can try to reinstall your USB driver. Here’s how to fix Unknown USB Device (Device Descriptor Request Failed) issue:
I-1. Iya ku Isiphathi Sedivayisi> Abalawuli be-Universal Serial Bus, using the steps mentioned in Indlela ye-3.
2. Qhafaza kwesokudla Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft) Bese ukhetha Khipha idivayisi, njengoba kukhonjisiwe.
I-3. Manje, chofoza Khipha bese uqala kabusha i-PC yakho.
4. Now, download the latest USB driver from manufacturer website like Intel.
5. Once downloaded, install the latest USB driver. Then, connect your USB device and check if the said error is rectified.
Method 6: Disallow PC to Turn Off USB Device
The USB power-saving feature allows the hub driver to suspend any individual USB port without affecting the function of other ports, in order to save power. This feature, however useful, may still cause Unknown USB Device issue when your Windows 10 PC is idle. Hence, disable the automatic USB suspend feature using the given steps:
I-1. Hamba uye ku Umphathi wedivayisi njengoba kukhonjisiwe ku Indlela ye-3.
2. Here, double-click on I-Human Interface Amadivayisi ukuyikhulisa.
3. Qhafaza kwesokudla ku- Idivayisi yokufaka ye-USB Bese ukhetha Properties.
4. Lapha, shintshela ku- Power Management tab and uncheck the box titled Vumela ikhompuyutha ukuthi ivale le divayisi ukuze wonge amandla.
5. Ekugcineni, chofoza OK futhi Qala kabusha uhlelo lwakho.
Funda futhi: Lungisa i-USB Ilokhu Inqamula futhi Ixhuma kabusha
Method 7: Disable USB Selective Suspend Feature
The selective suspend feature too, helps you to conserve power while disconnecting USB sticks and other peripherals. You can easily disable the USB Selective Suspend feature via Power Options, as explained below:
I-1. Thayipha Control iphaneli ku Ibha yokusesha yeWindows bese uchofoza Vula.
I-2. Khetha Buka ngokuthi > Izithonjana ezinkulu, bese uchofoza Izinketho zamandla, njengoba kukhonjisiwe.
3. Lapha, chofoza Shintsha izilungiselelo zepulani in your currently selected plan section.
I-4. Ku Hlela Izilungiselelo iwindi, khetha Shintsha izilungiselelo zamandla aphezulu inketho.
5. Manje, chofoza kabili Izilungiselelo ze-USB ukuyikhulisa.
6. Nakulokhu, chofoza kabili Ukulungiselelwa kokumisa okwesikhashana okukhethiwe kwe-USB ukuyikhulisa.
7. Lapha, chofoza Kubhethri bese ushintsha ukulungiselelwa kwaba yi- Abakhubazekile from the drop-down list, as illustrated.
I-8. Manje, chofoza Ixhunyiwe bese ushintsha ukulungiselelwa kwaba yi- Abakhubazekile lapha futhi.
9. Ekugcineni, chofoza Faka isicelo > KULUNGILE to save these changes. Restart your PC and check if the issue is solved now.
Indlela 8: Vala Ukuqalisa Ngokushesha
Turning off the fast startup option is recommended to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. Just, follow the given steps:
I-1. Yiya ku Control Panel > Power Options njengoba kuboniswe ku Indlela ye-7.
2. Lapha, chofoza Khetha ukuthi izinkinobho zamandla zenzani option in the left bar.
3. Manje, khetha i Shintsha izilungiselelo okwamanje ezingatholakali inketho.
4. Next, uncheck the box Vula ukuqalisa okusheshayo (kunconyiwe) bese uchofoza Londoloza izinguquko njengoba kuboniswe ngezansi.
5. Ekugcineni, Qala kabusha i-Windows PC yakho.
Funda futhi: Fix USB Device not Recognized Error Code 43
Indlela 9: Vuselela iWindows
Always ensure that you use your system in its updated version. Otherwise, it will cause the said problem.
I-1. Thayipha Hlola izibuyekezo ku Ibha yokusesha yeWindows bese uchofoza Vula.
2. Manje, chofoza inkinobho Hlola izibuyekezo inkinobho.
3A. Follow the imiyalo esesikrinini ukulanda nokufaka isibuyekezo sakamuva esitholakalayo.
3B. Uma isistimu yakho isivele ngezakamuva, izovela Unolwazi lwakamuva umlayezo.
4. Qala kabusha your system and check if the issue is resolved now.
Indlela 10: Buyekeza i-BIOS
If the above method could not fix Unknown USB Device issue in your Windows 10 desktop/laptop, then you can try updating system BIOS. Read our elaborate tutorial to understand What is BIOS, How to check the current BIOS version, and How to update System BIOS here.
Ithiphu le-Pro: Use the given links to Download Latest BIOS Version for Lenovo, Dell & HP amalaptop.
Kunconywe:
We hope that you could learn indlela fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10 problem. Let us know which method helped you the best. Also, if you have any queries or suggestions, then feel free to drop them in the comments section.