October 23, 2021

Fix Unknown USB Device in Windows 10 (Device Descriptor Request Failed)

You may find that when you connect an external USB drive, it doesn’t work on your computer. Instead, you get an error message: The last USB device you connected to this computer malfunctioned, and Windows does not recognize it. This may be because the device incompatible with your system. The USB Device Descriptor is responsible for storing information related to various USB devices connected to it so that Windows operating system may recognize these USB devices in the future. If the USB is not recognized, then the USB device descriptor is not working properly on Windows 10. The unrecognized device in Device Manager will be labeled as Unknown USB Device (Device Descriptor Request Failed) nge unxantathu ophuzi onophawu lwesibabazo. The unknown USB device issue may arise due to various reasons. Today, we will help you fix the Unknown USB Device: Device Descriptor Request Failed error in Windows 10 PC.

Ukulungisa Isicelo Sesichazi Sedivayisi Sehlulekile (Idivayisi ye-USB Engaziwa)

Ukulungisa Isicelo Sesichazi Sedivayisi Sehlulekile

How to Fix Unknown USB Device (Device Descriptor Request Failed) in Windows 10

You may face these common errors due to an Unknown USB Device issue:

  • Device Descriptor Request Failed
  • Port Reset Failed
  • Set Address Failed

There can be several reasons behind this issue, such as:

  • Outdated USB Drivers: If the current drivers in your Windows PC are incompatible or outdated with the system files, then you may face this error.
  • Enabled USB Suspend Settings: If you have enabled the USB Suspend settings in your device, then all the USB devices will be suspended from the computer if they are not in active use.
  • Outdated Windows OS: In some circumstances, it could be that the Windows operating system running on your device is outdated and thus, conflicting with the device drivers.
  • Malfunctioning USB ports: Unclean surroundings might also contribute to the poor performance of your USB drive since the accumulation of dust will not only block the ventilation to the computer but also, cause USB ports to malfunction.
  • I-BIOS is not updated: This too may cause such problems.

A list of methods to fix Unknown USB Device: Device Descriptor Request Failed error in Windows 10 computers has been compiled and arranged according to user convenience. So, keep reading!

Indlela yoku-1: Ukuxazulula izinkinga eziyisisekelo

Method 1A: Maintain Clean & Ventilated Ambience

Unclean surroundings and dusty USB ports may cause an Unknown USB Device error in your Windows 10 desktop/laptop. Hence, you should implement the following steps:

1. Clean laptop vents & amachweba. Use a compressed air cleaner while being extremely careful not to damage anything.

2. Moreover, ensure enough space for umoya ofanele of your desktop/laptop, as shown.

ventillated laptop computer setup. Fix Unknown USB Device Descriptor Request Failed in Windows 10

Method 1B: Resolve Hardware Issues

Sometimes, a glitch in the USB port or power supply might trigger an unknown USB device Windows 10 error. Hence, you should perform the following checks:

1. Uma inkinga ibangelwa ukunikezwa kwamandla, khona-ke zama ukufaka kabusha idivayisi ye-USB ngemva kokukhipha ikhompyutha ephathekayo kusuka ekunikezelweni kwamandla.

2. Xhuma enye idivayisi ye-USB with the same USB port and check if there is an issue with the port.

3. Xhuma idivayisi ye-USB ku-a ichweba elihlukile ukuze ukhiphe izinkinga ngezimbobo ze-USB.

usb device ports laptop

Method 1C: Restart Windows PC

In most cases, a simple restart might fix Unknown USB Device (Device Descriptor Request Failed) issue.

1. Khubaza idivayisi ye-USB.

2. Qala kabusha i-Windows PC yakho.

click on Restart. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3.  Phinda uxhume kabusha the USB device and check if it worked or not.

Method 2: Run Windows Troubleshooter

You should try running the in-built Windows troubleshooter to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. You can do so in the two ways explained below.

Option 1: Run Hardware and Devices Troubleshooter

I-1. Cindezela Windows + R okhiye kanyekanye ukwethula i Qalisa ibhokisi lengxoxo.

I-2. Thayipha msdt.exe -id DeviceDiagnostic bese uchofoza OK, njengoba kukhonjisiwe.

type in command msdt.exe id DeviceDiagnostic in Run command box and select OK

3. Here click on the Advanced inketho, njengoba kuqokonyiswe ngezansi.

chofoza inketho ethuthukisiwe ku-Hardware kanye Nesixazululi Senkinga Samadivayisi

4. Hlola ibhokisi elimakiwe Faka ukulungiswa ngokuzenzakalela bese uchofoza Olandelayo.

check apply repairs automatically option in hardware and devices troubleshooter and click on Next

5. Once the process is completed, qala kabusha i-PC yakho and check if USB is being recognized now.

Option 2: Troubleshoot Malfunctioning USB Device

I-1. Ukusuka Umsebenzi, chofoza kwesokudla ku- USB Device icon.

I-2. Khetha Open Devices and Printers inketho, njengoba kukhonjisiwe.

right click on USB icon at taskbar and select open devices and printers option

3. Qhafaza kwesokudla Idivayisi ye-USB (isib I-Cruzer Blade) bese ukhetha Inkinga, njengoba kuqokonyiswe ngezansi.

right click on usb device and select troubleshoot option in devices and printers Window. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. I-Windows Troubleshooter will automatically detect problems and fix these as well.

windows isixazululi sezinkinga zokuthola izinkinga

Qaphela: If the troubleshooter states that it could not identify the issue, then try the other methods discussed in this article.

Funda futhi: Fix USB device not recognized by Windows 10

Indlela 3: Buyekeza Abashayeli be-USB

To fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10, you are advised to update USB drivers, as follows:

I-1. Thayipha umphathi wedivayisi ku Ibha yokusesha yeWindows bese ushaya Faka ukhiye ukuyiqalisa.

Thayipha Isiphathi Sedivayisi kumenyu yokusesha ye-Windows 10.

I-2. Yiya ku Abalawuli be-Universal Serial Bus section and expand it with a double-click.

Double click on Universal Serial Bus Controllers in the Device Manager window

3. Manje, chofoza kwesokudla USB Umshayeli (isib Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) bese ukhetha Buyekeza umshayeli.

right click on usb driver and select update driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Okulandelayo, chofoza ku Sesha ngokuzenzakalelayo abashayeli. 

click on select Search automatically for drivers.

5A. Your driver will buyekeza itself to the latest version.

5B. If your driver is already up-to-date, then you will get the message: The best drivers for your device are already installed.

If you driver is already up-to-date, then you will see the following screen. Fix Unknown USB Device Descriptor Request Failed in Windows 10

I-6. Chofoza Close to exit the window and Rqala ikhompyutha.

7. Phinda the same for all USB drivers.

Method 4: Roll Back USB Drivers

If the USB device had been working correctly, but began to malfunction after an update, then rolling back the USB Drivers might help. Follow the given instructions below to do so:

I-1. Zulalela ku Device Manager > Universal Serial Bus controllers njengoba kuchaziwe ku Indlela ye-3.

2. Qhafaza kwesokudla Umshayeli we-USB (isib Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) bese ukhetha Izakhiwo, njengoba kuboniswe ngezansi.

right click on usb driver and select properties

I-3. Ku USB Device Properties iwindi, shintshela ku Driver ithebhu bese ukhetha Roll Back Driver.

Note: If the option to Roll Back Driver is greyed out in your system, it indicates that your system does not have any updates installed for the driver. In this case, try alternative methods discussed in this article.

roll back driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

I-4. Khetha Kungani uhlehla? from the given list and click on Yebo ukuqinisekisa.

select reason to roll back drivers and click Yes

5. After the process is finished, click on OK ukusebenzisa lolu shintsho.

6. Finally, confirm the prompt and Qala kabusha isistimu yakho ukwenza ukubuyisela emuva kusebenze.

Funda futhi: Fix Universal Serial Bus (USB) Controller Driver Issue

Method 5: Reinstall USB Drivers

If the above methods to update or roll back drivers do not work, then you can try to reinstall your USB driver. Here’s how to fix Unknown USB Device (Device Descriptor Request Failed) issue:

I-1. Iya ku Isiphathi Sedivayisi> Abalawuli be-Universal Serial Bus, using the steps mentioned in Indlela ye-3.

2. Qhafaza kwesokudla Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft) Bese ukhetha Khipha idivayisi, njengoba kukhonjisiwe.

right click on usb driver and select Uninstall device. Fix Unknown USB Device Descriptor Request Failed in Windows 10

I-3. Manje, chofoza Khipha bese uqala kabusha i-PC yakho.

click on uninstall button to confirm uninstalling the driver

4. Now, download the latest USB driver from manufacturer website like Intel.

download intel USB driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

5. Once downloaded, install the latest USB driver. Then, connect your USB device and check if the said error is rectified.

Method 6: Disallow PC to Turn Off USB Device

The USB power-saving feature allows the hub driver to suspend any individual USB port without affecting the function of other ports, in order to save power. This feature, however useful, may still cause Unknown USB Device issue when your Windows 10 PC is idle. Hence, disable the automatic USB suspend feature using the given steps:

I-1. Hamba uye ku Umphathi wedivayisi njengoba kukhonjisiwe ku Indlela ye-3.

2. Here, double-click on I-Human Interface Amadivayisi ukuyikhulisa.

double click on the Human Interface Devices.

3. Qhafaza kwesokudla ku- Idivayisi yokufaka ye-USB Bese ukhetha Properties.

Right click on USB input device and select the Properties. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Lapha, shintshela ku- Power Management tab and uncheck the box titled Vumela ikhompuyutha ukuthi ivale le divayisi ukuze wonge amandla.

switch to the Power Management tab and uncheck the box Allow the computer to turn off this device to save power

5. Ekugcineni, chofoza OK futhi Qala kabusha uhlelo lwakho.

Funda futhi: Lungisa i-USB Ilokhu Inqamula futhi Ixhuma kabusha

Method 7: Disable USB Selective Suspend Feature

The selective suspend feature too, helps you to conserve power while disconnecting USB sticks and other peripherals. You can easily disable the USB Selective Suspend feature via Power Options, as explained below:

I-1. Thayipha Control iphaneli ku Ibha yokusesha yeWindows bese uchofoza Vula.

Thayipha Iphaneli Yokulawula kubha yokusesha bese uchofoza okuthi Vula.

I-2. Khetha Buka ngokuthi > Izithonjana ezinkulu, bese uchofoza Izinketho zamandla, njengoba kukhonjisiwe.

go to the Power Options and click on it

3. Lapha, chofoza Shintsha izilungiselelo zepulani in your currently selected plan section.

khetha okuthi Shintsha izilungiselelo zohlelo.

I-4. Ku Hlela Izilungiselelo iwindi, khetha Shintsha izilungiselelo zamandla aphezulu inketho.

In the Edit Plan Settings window, click on Change advanced power settings

5. Manje, chofoza kabili Izilungiselelo ze-USB ukuyikhulisa.

chofoza kabili kunketho yezilungiselelo ze-usb kokuthi Shintsha iwindi lezilungiselelo zamandla athuthukile

6. Nakulokhu, chofoza kabili Ukulungiselelwa kokumisa okwesikhashana okukhethiwe kwe-USB ukuyikhulisa.

double click on usb selective supend settings in usb settings in Change advanced power settings window

7. Lapha, chofoza Kubhethri bese ushintsha ukulungiselelwa kwaba yi- Abakhubazekile from the drop-down list, as illustrated.

khetha kuzilungiselelo zebhethri ozozicisha kuzilungiselelo zokumisa okwesikhashana ezikhethiwe ku-usb ku-Shintsha iwindi lezilungiselelo zamandla athuthukile

I-8. Manje, chofoza Ixhunyiwe bese ushintsha ukulungiselelwa kwaba yi- Abakhubazekile lapha futhi.

click Apply then, OK to save changes after disabling usb selective supend settings in usb settings in Change advanced power settings window

9. Ekugcineni, chofoza Faka isicelo > KULUNGILE to save these changes. Restart your PC and check if the issue is solved now.

Indlela 8: Vala Ukuqalisa Ngokushesha

Turning off the fast startup option is recommended to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. Just, follow the given steps:

I-1. Yiya ku Control Panel > Power Options njengoba kuboniswe ku Indlela ye-7.

2. Lapha, chofoza Khetha ukuthi izinkinobho zamandla zenzani option in the left bar.

In the Power Options window, select the Choose what the power button does option, as highlighted below. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3. Manje, khetha i Shintsha izilungiselelo okwamanje ezingatholakali inketho.

Chofoza okuthi Shintsha izilungiselelo ezingatholakali okwamanje

4. Next, uncheck the box Vula ukuqalisa okusheshayo (kunconyiwe) bese uchofoza Londoloza izinguquko njengoba kuboniswe ngezansi.

uncheck the box Turn on fast startup and then click on Save changes as shown below. Fix Unknown USB Device Descriptor Request Failed in Windows 10

5. Ekugcineni, Qala kabusha i-Windows PC yakho.

Funda futhi: Fix USB Device not Recognized Error Code 43

Indlela 9: Vuselela iWindows

Always ensure that you use your system in its updated version. Otherwise, it will cause the said problem.

I-1. Thayipha Hlola izibuyekezo ku Ibha yokusesha yeWindows bese uchofoza Vula.

Thayipha Hlola izibuyekezo kubha yokusesha bese uchofoza okuthi Vula. Lungisa Isicelo Sesichazi Sedivayisi ye-USB Engaziwa Sehlulekile Windows 10

2. Manje, chofoza inkinobho Hlola izibuyekezo inkinobho.

select Check for Updates from the right panel.

3A. Follow the imiyalo esesikrinini ukulanda nokufaka isibuyekezo sakamuva esitholakalayo.

Follow the on screen instructions to download and install the latest update available. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3B. Uma isistimu yakho isivele ngezakamuva, izovela Unolwazi lwakamuva umlayezo.

windows update umlayezo wakho osesikhathini

4. Qala kabusha your system and check if the issue is resolved now.

Indlela 10: Buyekeza i-BIOS

If the above method could not fix Unknown USB Device issue in your Windows 10 desktop/laptop, then you can try updating system BIOS. Read our elaborate tutorial to understand What is BIOS, How to check the current BIOS version, and How to update System BIOS here.

Ithiphu le-Pro: Use the given links to Download Latest BIOS Version for Lenovo, Dell & HP amalaptop.

Kunconywe:

We hope that you could learn indlela fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10 problem. Let us know which method helped you the best. Also, if you have any queries or suggestions, then feel free to drop them in the comments section.