December 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses ukugunyazwa kwe-biometric that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Ukulungiswa Kwezigxivizo Zeminwe ze-Windows Hello Ayisebenzi Ku-Windows 10

  1. Faka izibuyekezo mathupha.
  2. Qalisa i-Hardware & Devices troubleshooter.
  3. Setha kabusha izinketho zeminwe nezokubona ubuso.
  4. Nika amandla i-Biometrics kusihleli senqubomgomo yeqembu.
  5. Lungisa izilungiselelo ze-Windows Hello Group Policy.
  6. Buyekeza Abashayeli Besistimu.
  7. Yenza Ukusetha kabusha iWindows.
  8. Vala ukuqalisa okusheshayo.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Amasethingi> Ukuvuselelwa Nokuvikeleka> Ukuvuselelwa KweWindows
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • Chofoza Qala> Amasethingi> Ukuvuselelwa nokuphepha> Ukuxazulula inkinga.

Reset Fingerprint & Facial Recognition Options

  • Chofoza Qala> Izilungiselelo> Ama-akhawunti.
  • Chofoza Izinketho zokungena ngemvume.
  • Thola Ukuqashelwa ebusweni or I-fingerprint options, and click on the I-fingerprint inketho.
  • Khetha Susa, and do the same for Ukuqashelwa ebusweni.
  • Okulandelayo, chofoza Qalisa and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • Uhlobo gpedit ebhokisini lokucinga bese uqhafaza Hlela inqubomgomo yeqembu.
  • Chofoza Ukulungiswa Kwekhompyutha> Izibonisi Zokulawula.
  • Chofoza kabili Ama-Windows Components.
  • Chofoza kabili ibhayomethrikhi in the right pane and check whether all its settings are configured. 
  • If they show Akulungiselelwe, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select Inikwe amandla bese uchofoza Faka isicelo> KULUNGILE.
  • Chofoza kabili Allow user to login using biometrics Bese ukhetha Inikwe amandla. 
  • Chofoza Faka isicelo> KULUNGILE.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Chofoza ngakwesokudla Qala> Qalisa. Thayipha gpedit bese ucindezela Faka. 
  • Chofoza Ukulungiswa Kwekhompyutha> Izibonisi Zokulawula.
  • Okulandelayo, chofoza kabili Ama-Windows Components.
  • Chofoza kabili ibhayomethrikhi.
  • Chofoza kabili Izici zobuso.
  • Chofoza ngakwesokudla Configure enhanced anti-spoofing Bese ukhetha Hlela.
  • Khubaza Configure enhanced anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Qala> Isiphathi Sedivayisi.
  • Find the relevant drivers under Imishini ye-biometric, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Qhafaza kwesokudla bese ukhetha Skena izinguquko zehadiwe and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Amadivayisi we-Biometric Bese ukhetha Umshayeli we-Back Back in the properties section. 
  • Chofoza OK uma isiqedile.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC bese uchofoza Qalisa.

Qaphela: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • Chofoza Start > Settings > System > Power & Sleep
  • Chofoza Izilungiselelo zamandla engeziwe.
  • Okulandelayo, chofoza Choose what Power button does.
  • Chofoza Change Settings that are unavailable bese ususe ukumaka i- Ukuqalisa okusheshayo box if it’s selected, and click Londoloza izinguquko.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • Chofoza Amasethingi > Ukuvuselela Nokuphepha > Ukuvuselelwa KweWindows.
  • Iya ku Buka umlando wokuvuselela.
  • Chofoza Khipha Updates isixhumanisi.
  • A new screen will open showing the Izibuyekezo ezifakiwe. Right-click each and select Khipha. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • Ebhokisini lokusesha, thayipha Ngena ngemvume bese ucindezela u-Enter ukuvula ifayela le- Ama-Akhawunti imenyu. 
  • Iya ku Izinketho zokungena ngemvume bese uchofoza Setha ngaphansi kwe I-Windows Hello Fingerprint ingxenye.
  • Chofoza Qalisa and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • Chofoza Qala > Izilungiselelo > Izinhlelo zokusebenza, e Izinhlelo zokusebenza nezici. 
  • Find your fingerprint reader and click on it. Click Khipha bese uqinisekisa isenzo.
  • Chofoza ngakwesokudla Qala> Isiphathi Sedivayisi futhi wandise Imishini ye-biometric isigaba.
  • Find your fingerprint reader, right-click, then select Khipha idivayisi, bese uqinisekisa isenzo.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the I-USB Root Hub.
  • Chofoza kabili I-USB Root Hub ukuvula kwayo Izakhiwo. 
  • Ungakhethi i Vumela ikhompyutha ukuvala le divayisi ukulondoloza amandla ibhokisi lokukhetha ngaphansi kwe- Power Management tab. Repeat for all USB Root Hub entries.

Lungisa Amafayela Esistimu

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • Uhlobo I-CMD ebhokisini lokusesha bese ukhetha Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Chofoza ngakwesokudla Qala> Qalisa bese uthayipha izinsizakalo.msc. Press Enter to open the Services window and search for the Isevisi Yomphathi Wokuqinisekisa.
  • Chofoza kabili uMlawuli-zifakazisi Service to open the Izakhiwo window and go to Isimo Senkonzo.
  • Chofoza Misa, bese uchofoze Qala button again to restart the service. 
  • Chofoza Faka isicelo>KULUNGILE and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.