March 4, 2022

Hagaaji Wicitaanka Fiidiyowga ee Kooxaha Microsoft ma shaqeynayo

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Kooxaha Microsoft is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Hagaaji Wicitaanka Fiidiyowga ee Kooxaha Microsoft ma shaqeynayo

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Nidaamka Hawleed ee duugoobay.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Dhibaatooyinka aasaasiga ah

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to saaro the web camera from the USB port, dib u bilow your computer, and dib u xir it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Xidh codsiyada asalka ah

Habka 1: Orod Hardware iyo Aaladaha Cilad-baadhiyaha

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Saxiix Furayaasha Windows + R si wadajir ah loo bilaabo Run sanduuqa wada-hadalka.

2. Nooca msdt.exe -id QalabDaagnostic iyo garaacaan Ku qor.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Dabadeed, dhagsii Next.

Kadib, dhagsii Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Codso xalkaan and follow the on-screen instructions. Then, qeybtii labaad qalabkaaga.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Xir dhibbanaha shaashadda soo socota.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Ku dhufo Furaha Windows. Nooca Kooxaha Microsoft oo la furo.

Hit the Windows key. Type Microsoft Teams and launch it

2. Guji bogga icon saddex-dhibcood ku xigta adiga Picture profile Kooxaha.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. U wareeg Qalabka tab in the left pane and scroll down the right screen.

4. Hadda, gudaha camera menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Kadib, dooro camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Sidoo kale Akhri: Sida loo Beddelo Kooxda Microsoft Avatar Profile

Habka 3: Nadiifi Cache Kooxaha Microsoft

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Ka bax kooxaha oo bilaabay Task Manager adigoo riixaya Ctrl + Shift + Esc furayaasha isku mar.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. In Habsocodsiinta tab, xulo Kooxaha Microsoft programs that are running in the background and select Dhamaystirka Hawlaha.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Dabadeed, ku dhufo Furaha Windows iyo nooca % appdata% MicrosoftTeams gudaha barashada.

4. Guji Open sida muuqata.

Open Teams Roaming folder

5. Haddaba, xulo all the files and folders within the folder and select the delete doorasho.

Now, select all the files and folders within the folder and select the Delete option.

6. reboot aad Windows 10 PC.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Nooca Maareeyaha Qalabka ee Windows 10 menu raadinta oo fur.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Hadda, laba-guji kamaradaha si loo ballaariyo.

expand the Cameras section by double-clicking on it

3. Dabadeed, midig-guji kan camera device (HP TrueVision HD, for example) and select the Qalabka wax ka jooji ikhtiyaarka sida muuqata.

Fiiro gaar ah: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Xaqiiji degdegga adiga oo gujinaya Haa.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Fiiro gaar ah: Make sure you re-enable the default camera adapter again after fixing the issue.

Sidoo kale Akhri: Sida loo sahlo ama loo joojiyo Kooxaha Microsoft Riix si ay u hadlaan

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Taabo riix Windows furaha. Nooca Google Chrome oo la furo.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Guji bogga icon saddex-dhibcood oo dooro Settings doorasho.

Click on the three-dotted icon and select the Settings option

3. Haddaba, xulo Ammaanka iyo Privacy in the left pane and choose Goobaha Mashruuca from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the camera doorashada hoosta Ogolaanshaha menu sida muuqata.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Halkan, dooro Goobuhu waxay ku weydiin karaan inay isticmaalaan kamaradaada option and make sure kooxaha is not added in Not allowed to use your camera liiska.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your browser and check if you have fixed the Teams video not working issue.

Habka 6: Cusbooneysii Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Taabo riix Furayaasha Windows + I si wadajir ah loo furo Settings kumbuyuutarkaaga.

2. Haddaba, xulo Cusboonaysiinta & Amniga.

Hadda, dooro Cusboonaysiinta iyo Amniga

3. Xulo Hubi Bixinta laga bilaabo guddiga saxda ah.

ka dooro Hubi Cusbooneysii dhinaca midigta

4A. Haddii nidaamkaagu uu duugoobay, dhagsii Hadda rakibi si loo soo dejiyo oo loo rakibo noocii ugu dambeeyay.

If your system is outdated, click Install now to download and install the latest version

4B. Haddii nidaamkaagu hore u cusbaa, markaas wuu tusi doonaa Waad la socotaa farriin.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Sidoo kale Akhri: Xagee lagu kaydiyaa duubista Kooxaha Microsoft?

Habka 7: Dami Firewall (lama talin)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Ku dhufo Furaha Windows iyo nooca Daafaca Windows Firewall. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. Daaqada pop-up ka, dhagsii U oggolow barnaamij ama muuqaal iyada oo loo marayo Firewall Windows Defender Firewall.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Dabadeed, dhagsii Beddel goobaha. Finally, check for Kooxaha Microsoft to allow through the Firewall.

Fiiro gaar ah: Waxaad isticmaali kartaa Oggolow abka kale… to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Ugu dambeyntii, guji OK si loo badbaadiyo isbeddelada.

Option II: Disable Firewall Temporarily

Fiiro gaar ah: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Taabo riix Windows furaha. Nooca Control Panel oo fur.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Samee Fiiri by as Noocyada dooro Nidaamka iyo Amniga.

Set View by as Category and select System and Security

3. Hadda, guji Windows Defender Firewall, sida halkan ka muuqata.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Xulo Shidan Difaaca Windows Defender Firefall on ama off ikhtiyaari ka soo bidix menu.

Hadda, dooro Daar Daafaca Windows Firewall daar ama dami ikhtiyaarka menu bidix

5. Now, check the boxes next to the Dami Firewall-ka Windows Defender Firewall (laguma talinayo) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. Guji OK iyo reboot PC-gaaga.

Habka 8: Dami VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Ku dhufo Furaha Windows iyo nooca Dejinta VPN gudaha barashada.

Hit the Windows key and type VPN settings in the search bar

2. In Settings daaqada, ka saar kan firfircoon VPN adeegga.

3. Dami Doorashooyinka VPN under Advanced Options.

Daaqadda Settings, ka saar adeegga VPN ee firfircoon oo dami ikhtiyaarrada VPN ee hoos yimaada Ikhtiyaarada Sare

Sidoo kale Akhri: Hagaaji Kooxaha Microsoft ayaa dib u bilaabaya

Habka 9: Dib u rakib darawaliinta kamaradaha

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. La bilaabo Maareeyaha Qalabka using the steps mentioned above and expand the kamaradaha adigoo laba jeer gujinaya.

expand the Cameras section by double-clicking on it

2. Hadda, ku dhufo midigta wadaha dooro Uninstall qalabka.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. Guji uninstall degdeg ah.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Raadi iyo Download darawalada u dhigma nooca Windows ee PC-gaaga.

6. Marka la soo dejiyo, laba jeer guji faylka la soo dejiyay oo raac tilmaamaha shaashadda si aad u rakibto.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Habka 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Sidoo kale Akhri: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Tag meesha Bogga Taageerada Microsoft.

Bogga Taageerada Microsoft

2A. You can use the Hel app Help in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Fur Caawinaad Hel Badhanka.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the nooca biraawsarka to submit your problem. To do so, click on the Hel taageero link.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Hadda, ku qor your problem ee Tell us your problem so we can get you the right help and support duurka iyo garaaca Ku qor.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

lagu talinayo:

Waxaan rajeyneynaa in hagahan uu waxtar lahaa oo aad hagaajin karto Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.