February 11, 2022

Fix Square Enix Error Code i2501

Fix Square Enix Error Code i2501

Square Enix is a well-known Japanese video game publisher known for its Final Fantasy series, Tomb Raider, and Life is Strange, among other action and adventure titles. However, some customers have reported receiving the error code: i2501 while paying into their Square Enix account. This article provides some suggestions for overcoming this problem and continuing to enjoy your game experience.

Fix Square Enix Error Code i2501

How to Fix Square Enix Error Code i2501

When completing a payment on the Square Enix gaming platform, Square Enix error code i2501 appears. Because your IP address or account was recognized by the platform security and is restricted from conducting transactions, error code: i2501 appears in popular games like Final Fantasy XIV that are hosted on the Square Enix network. A few more points regarding this issue is listed below.

  • This can also happen if the key you’re using it for a different account than the one you’re typing it into. Players from the Middle East and Asia are the ones who have reported this issue the most.
  • Square Enix error code i2501 has been around for a while, and when the relevant forums are approached, the moderators shift the topic to a separate help tab since each user circumstance is unique in terms of payment methods.
  • When this issue of Square Enix error code i2501 arises, there have also been complaints of support personnel failing to respond for weeks.

Please ensure you have a strong active connection and proper payment card data before going with the solution. Once you’ve double-checked it, you may now move on to the next step.

What Causes Square Enix Error Code i2501?

As previously stated, this error notice was triggered by erroneous payment information. There are, however, additional causes for this error notice, such as:

  • A credit/debit card from the nation in which you are staying must be used: You must be in the same nation as the one where your card was issued while making a payment. This nation must also be the same as the one where you registered with Square Enix. You will notice the error number i2501 if you are currently in another country and trying to make a payment.
  • VPN or proxy: You may be using a VPN or proxy since you’re in the same country as the problem. Payments are one of the many things that VPNs interfere with. To make secure payments, you may need to switch off your VPN or proxy. As a result, certain payment gateways prohibit the use of VPNs and proxies for processing transactions.
  • Too many Square Enix accounts with the same card: Each Square Enix account should have just one credit/debit card. The error code i2501 may appear if you use the same card on numerous Square Enix accounts.
  • The information on the cards must be incorrect: One of the most essential things to remember when making a payment or filling out any type of data is to input everything accurately. You may encounter an error if you input inaccurate payment information, such as your name or credit card number. Another thing to keep in mind is that the card information must match the information on your Square Enix account.
  • Cards must be temporarily blocked: If a bank suspects fraudulent behavior, it may temporarily block cards. This happens more often than you think. Should you fear your card has been canceled, you should contact your bank or make a payment someplace else to see if it has been blocked.
  • Your credit or debit card does not support international payments: Some credit and debit cards do not support international payments. If the website utilizes an international payment gateway and your card does not enable international payments, an issue will arise. The remedy is to get a new card or contact your bank to authorize overseas payments.
  • Tried to make a payment too many times: Square Enix may temporarily stop all payments on your account if you try to make a payment multiple times and it fails. This is to prevent fraud. Most of the time, this restriction is only in place for 24 hours. This is why you should not try to make payments regularly. Try it once, then take a break before trying again.
  • Cache and Cookies: Another cause of this problem might be the existence of faulty/corrupted cookies or cache, which could be the reason why the servers are blocking your connection. If you get rid of the Error Code: i2501 warning on Square Enix, be sure to clear it out.

Now that you’re aware of the majority of the causes of this problem, we can go on to putting them into practice and resolving the situation.

Method 1: Turn Off Ad Blockers

While playing Final Fantasy XIV or visiting any website, it’s evident that you wish to avoid certain sorts of adverts. Although ad blockers are not known to interact with payment systems, it has been proven that disabling the ad-blocking extension, waiting a few hours, and then attempting to make another payment will resolve the problem code i2501.

1. Open your web browser (e.g. Chrome) and click on the three dots icon, then select the More tools option.

Launch Chrome and choose More Tools from the Action Menu. Fix Square Enix Error Code i2501

2. Then, select the Extensions option.

Then choose Extensions

3. Now, switch Off the toggle for AdBlock extensions.

click the Toggle button. Fix Square Enix Error Code i2501

4. Restart your browser and see if the problem still exists.

Also Read: Fix Hi Rez Studios Authenticate and Update Service Error

Method 2: Clear Browser Cache Files

The browser, like the system cache, stores leftover files when surfing numerous websites one after another. Furthermore, your browser history may cause a variety of issues, one of which is the i2501 error code. As a result, clearing the cache, cookies, and browser history is the recommended course of action.

1. Launch your web browser (e.g. Google Chrome).

2. Then, click on the three-dotted icon > More tools > Clear browsing data… as highlighted in the given pic.

click on three dots icon, hover to more tools and select clear browsing data in Google Chrome

3. Check the following options in the Clear browsing data window.

  • Browsing history
  • Cookies and other site data
  • Cached images and files

4. Now, choose the All time option for Time range.

select the option and set the Time range and click on Clear data in Clear browsing data menu Google Chrome. Fix Square Enix Error Code i2501

5. Finally, click on Clear data.

Also Read: How to Export Saved Passwords from Google Chrome

Method 3: Turn Off VPN and Proxy Servers

Using a VPN or Proxy adds more functionality, security, and privacy to your online experience. 20Square Enix has created an anti-scam mechanism to ensure that its payment service is not flooded with illegitimate requests. Additionally, it denies payments made through VPNs or proxies to protect money and prevent rogue payments. Because many service providers, particularly financial organizations, have banned private connections that require full internet access for reasons of transparency, it is suggested to turn off VPNs and proxies to repair problem number i2501. 

Step 1: Disable VPN

1. Hit the Windows key, type VPN Settings in the Windows Search Bar, and click on Open.

type vpn settings and click on Open in Windows 10 search bar. Fix Square Enix Error Code i2501

2. In the Settings window, select the Connected VPN (e.g. vpn2). 

select the VPN in vpn settings. Fix Square Enix Error Code i2501

3. Click on the Disconnect button.

click on Disconnect button to disconnect vpn

4. Now, switch Off the toggle for the following VPN options under Advanced Options:

  • Allow VPN over metered networks
  • Allow VPN while roaming

In the Settings window, disconnect the active VPN service and toggle off the VPN options under Advanced Options

Step 2: Disable Proxy Server

1. Press the Windows + I keys simultaneously to open Settings.

2. Then, to open it, click on the Network & Internet setting.

click the Network and Internet section. Fix Square Enix Error Code i2501

3. Go to the Proxy tab on the left pane.

Go to the Proxy tab in the left pane. Fix Square Enix Error Code i2501

4. Turn off the Use a proxy server option.

Turn off the Use a proxy server option

5. Check to see if the error code i2501 has vanished. If that doesn’t work, move on to the next option.

Also Read: 15 Best VPN for Google Chrome To Access Blocked Sites

Method 4: Use Other Browsers

If the issue with Google Chrome remains, go to another browser, such as Firefox. Should the error continue, it is advised that you run Mozilla Firefox in Incognito mode and try to make the payment again to see if the problem has been fixed. The steps are as follows:

1. Open the Firefox browser and click the three dashes icon in the upper-right corner.

click the three dashes icon in the upper right corner in Firefox browser

2. From the menu, select the New Private Window option to enable Incognito mode.

Note: On Windows, you may also use the Ctrl + Shift + P keys simultaneously to enable private surfing in Firefox.

From the menu, select the New Private Window option to enable Incognito mode | Fix Square Enix Error Code i2501

3. Check to see if the error code has vanished.

Also Read: How to Remove Bing from Chrome

Method 5: Process Payment Through Phone

Making a payment using your mobile phone browser is another option to avoid square enix error code i2501. Despite the poor success rate, it is good to give it a try. It appears to work in some circumstances, even though the payment and IP data are the same. You should also try making a payment using a different system and, preferably, a different internet connection. Changing ISPs only to make a payment is also beneficial.

Method 6: Wait for 24 hours

If none of the preceding methods work, you should wait at least 24 hours before trying again. After waiting 24 hours, try making the payment using a separate open internet connection that is free of any proxies or VPNs. Here are some more info regarding Square Enix payment system.

  • Square Enix has an anti-fool system that rejects all card payments if it has been refused more than twice by the system.
  • The 24-hour time restriction may be extended to up to 30 days if you attempt more than twice.
  • A suspension will be imposed if you make multiple failed payment attempts on the website. In the worst-case situation, you may be permanently blacklisted.

Method 7: Contact Support

Customers claimed they had been waiting weeks for a response. Others tried contacting the support personnel through chat, which turned out to be a superior choice. If the above methods do not fix the said error, the ultimate advised option is to contact Square Enix Support Center. When making a payment on our platform, there are several variables to consider, and if any of them are in disagreement, you may be refused and denied entry.

  • Create an account on Square Enix’s official support page and submit a ticket. They will quickly assess your issue and present you with a solution that will allow you to make payments through Square Enix once more.
  • Add the given list of details on the ticket.

    • Error code
    • Item/service that you are trying to purchase online
    • Square Enix ID of the account payment method that you are attempting to utilize
    • Country where you are physically situated Country where the card was issued Type of credit card used
    • Name of the bank that issued the card
    • The total number of times your payment has been declined.

square enix support center

Also Read: 6 Ways To Fix Pending Transaction Steam Error

Frequently Asked Questions (FAQs)

Q1. What steps must I take to authenticate my SQUARE ENIX account?

Ans. To establish a SQUARE ENIX account, go to the URL provided in the email and follow the steps. Once the registration is complete, a confirmation email will be issued to the registered email address.

Q2. Do you have a Square Enix ID as a username?

Ans. If you typically access the site using your email address, simply log in as usual (with your email address as the ID). Your ID will be in the ID box, which will be found within the banner at the top of the page.

Q3. What is a Square Enix service account?

Ans. A Square Enix account is a free account that you may use to authenticate your identity across several Square Enix online services. Aside from its application for prospective online services, it may also be used to link several IDs from current services to a single Square Enix account and get access to exclusive features available exclusively to Square Enix account holders.


We hope this article proves helpful in fixing Square Enix Error Code i2501. If you happen to have any suggestions or feedback about this article, feel free to reach out to us in the comment section below.